I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... もっと見る
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レビュアーのコメントを見てみましょう
Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... もっと見る
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I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... もっと見る
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... もっと見る
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企業情報
IQOS UK について
当該企業による記述
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
連絡先
4.4
優良
9652件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
I had a great experience with IQOS…
I had a great experience with IQOS customer service, especially with Jason and Redouane.
Jason was really helpful when I contacted customer service about a discount for returning customers after being away for around a year. He took the time to understand my situation and helped me with the discount, which I really appreciated.
I also had an issue with a cancelled order, which was handled by Redouane. He was professional, helpful, and made sure the situation was explained clearly and dealt with properly.
Overall, I’m very happy with the customer service I received. Both Jason and Redouane were friendly, professional, and genuinely helpful. It’s nice to deal with customer service representatives who actually take the time to help rather than just giving generic answers.
Thank you, Jason and Redouane!
2026年9月20日
自発的なレビュー
IQOS UK からの回答
Hi, Kamil.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Redouane was really nice when I…
Redouane was really nice when I couldn't get my tracking number she found it and sent it to me lovely person! 5 stars
2026年9月20日
自発的なレビュー
IQOS UK からの回答
Hi Filip, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Awesome customer service
Customer Service is always ready to help and very quickly solve the problem. I spoke with Jason today; he was extremely polite, and in less than 5 minutes, my problem was solved. Thanks you
2026年9月19日
自発的なレビュー
IQOS UK からの回答
Hi, Justyna.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great customer service mu issue was…
Great customer service mu issue was resolved very quickly
2026年9月19日
自発的なレビュー
IQOS UK からの回答
Hi S.stewart, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
IQOS UK からの回答
Hi, Tahir.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi Aryan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I had all my issues resolved today
I had all my issues resolved today, Azzy was absolutely brilliant. Thank you IQOS team, great customer service.
2026年9月17日
自発的なレビュー
IQOS UK からの回答
Hi, Aleksandrina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi Paul, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The rep who works in Chester uk is very…
The rep who works in Chester uk is very friendly signed me up to the zyn website gave me a free packet of zyns top class service
2026年9月17日
自発的なレビュー
IQOS UK からの回答
Hi S.stewart, thank you for your review.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Efficient and professional
Azzy was very helpful and efficient . He sorted everything very quickly and was thorough.
2026年9月16日
自発的なレビュー
IQOS UK からの回答
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
REDOUANE Was amazing really helped me…
REDOUANE Was amazing really helped me out with my replacement and was really speedy with the process and everything was really smooth.
2026年9月15日
自発的なレビュー
IQOS UK からの回答
Hi, Leonie.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Online support
The team were knowledgeable and helpful on the chat today. It was a pleasure to deal with them.
2026年9月14日
自発的なレビュー
IQOS UK からの回答
Hi Jennifer, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Redouane was very helpful in achieving…
Redouane was very helpful in achieving a resolution to.my issue.
2026年9月13日
自発的なレビュー
IQOS UK からの回答
Hi Richard, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service 🤗
2026年9月10日
自発的なレビュー
IQOS UK からの回答
Hi Daniela, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer service is great
Customer service is great. Jason was very helpful in helping me log into my old account from 4 years ago.
2026年9月10日
自発的なレビュー
IQOS UK からの回答
Hi, Kristy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Jason was very helpful and quickly…
Jason was very helpful and quickly sorted out an issue with my order thank you !
2026年9月10日
自発的なレビュー
IQOS UK からの回答
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi Max,
Thanks for your feedback We're always looking for ways to improve.
We've reached out to you privately to offer support. Please check the email address linked to your Trustpilot account, including your spam/junk folder, as our message may have landed there.
We look forward to hearing from you.
Marion, IQOS Team
IQOS UK からの回答
Hi Frederico, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Bilal was very helpful and polite…
Bilal was very helpful and polite remedying my issues.
2026年9月8日
自発的なレビュー
IQOS UK からの回答
Hi, Michael .
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I visited their pop up store in Romford
I visited their pop up store in the liberty in Romford, ellie was so helpful. She was so friendly and polite. I'm definitely going to use them again.
2026年9月6日
自発的なレビュー
IQOS UK からの回答
Hi Shannon, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
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