I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Maria was fantastic on helping me with a recent order problem. Gave me quick responses and kept everything easy to understand. Appreciate her help. Brilliant customer service.
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
IQOS UK ã«ã€ããŠ
åœè©²äŒæ¥ã«ããèšè¿°
Welcome to IQOS! If youâre an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
é£çµ¡å
è±åœ
- 0800 432 0000
- iqos.com/gb/en
4.4
åªè¯
9655件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 99ïŒ ã«åçããŠããŸã
éåžž24æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
SAAD has been very helpful with myâŠ
SAAD and BILAL have been very helpful with my problem. The experience was great as my issue wat solved in minutes.
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Mirela.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Customer service was really nice andâŠ
Customer service was really nice and the delivery was really quick. Iâm happy with the company.
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Tttas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Awesome customer service - Thanks, Maria
Customer since 2017 - good products and amazing customer service still - Big thank to Maria, who's been of big help when I had an issue with website.
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi Remi, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
They support is amazing and very niceâŠ
They support is amazing and very nice they have a lot of respect and try they best 100% recommend
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi Cadell, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina was fantastic at assisting meâŠ
Tina was fantastic at assisting me today with my faulty device thank you very much for your assistance
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Soph.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Solved my issue very nicely
Solved my issue very nicely, quickly and politely. Thank you.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Ileana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Best wishes
Friendly customer service
I was on phone to a Daisy, she was a delight to talk to. Very friendly customer service and good smoking experience will definitely recommend to others looking for a cigarette alternative
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hello, Arthur.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
He was very nice
He was very nice, he helped me very quickly and responsively, thank you very much
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Rotaru.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Customer service at Iqos is always onâŠ
Customer service at Iqos is always on point , the referral system and their rewards is at the top of any company out there . But shoutout to Oumaima for her fast reply and resolving my query in less than 5 minutes . Cheers guys !
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Marian.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Ed was fantastic
Ed was fantastic. He was polite, friendly and patient whist looking into a question I had concerning an email I received from Iqos today and our call came to a satisfactory conclusion in a timely manner. Thats not to say I was rushed in any way in fact I have always been asked if there I had any further questions or wanted to discuss concerning Iqos.
Over the years I have had contacted on occasion the Iqos helpdesk and I can honestly say I have never been disappointed with the result. Any questions I may have had have always been resolved during the call. Clear instructions for any next steps to be taken either by Iqos or myself and most importantly the next steps plan has always ended successfully without having to contact Iqos for a 2nd time.
I only wish this customer service framework was shared and embraced by other large corporations.
From a customer perspective it is 2nd to none.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi Chris, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
we have sorted out a convenient solution for you .
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Helpful and prompt and effectiveâŠ
Helpful and prompt and effective communication with ED who was most efficient.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Ashok.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK ããã®åç
Hi, Finn.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Iqos are always very efficient and thisâŠ
Iqos are always very efficient and this time Jasmine helped me through everything with clear and easy to follow instructions!
2026幎7æ16æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Elisabeth.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great customer service
Great customer service! Very helpful, fast and friendly:)
2026幎7æ16æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
It helps with smoking and value forâŠ
It helps with smoking and value for money
2026幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Agent named Maria helped me with theâŠ
Agent named Maria helped me with the issue that I had with my order. Wonderful service!
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Alex.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK ããã®åç
Hi Leslie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
First order from them
First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size.
Live chat handler "Maria" needed me to repeat my issue at first. They were at least charming and sent another message to keep the chat from automatically disconnecting whilst I struggled to get a picture. They seemed to be doing their best within the limited framework available to them.
*update* Replacement package arrived soon after. It was 10 tubs of 10, which was*still* only half of my order.
There doesn't seem to be malice. Just incompetence. I'm unlikely to order direct from the company again. I'll find another, more reliable online store.
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi,
thank you so much for sharing your experience and for the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
We do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Marion, IQOS Team
Farouk was very polite and helpful.
Farouk was very polite and helpful.
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
First time seeing these devices andâŠ
Edit: unfortunately Iâve dropped the stars to one. Iâm a new customer and I ordered the kit at £19 but the wrong colour was selected so it was cancelled within the half hour window and when trying to order the colour I wanted they tried to charge me £29 and said I no longer qualify as a new customer. Stay clear from these gangsters.
First time seeing these devices and theyâre amazing. Was having issues with ordering and Saad was an amazing help and gave me the information I needed to place an order. Thank you
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi Sp, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the âspamâ section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã