Ive Just bought this paid over the odds for a vape then 3 stick attempts what is the bad smell that come out of this smells like something nasty cannot stand the smell wasted money the chews are disgu... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Had an issue with adding a product in my basket for a couple of days. Saad (customer service representative) helped me go through with my order quickly & efficiently. Thanks Saad
Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... もっと見る
IQOS always deliver! I was struggling to order a new vape unit as my 4+ year old one is beginning to be unreliable. I couldn't get into my account and I managed to speak to Azzy on the IQOS live chat... もっと見る
企業情報
IQOS UK について
当該企業による記述
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
連絡先
4.4
優良
9467件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Happy customer 🌟
Assisted quickly by Redouane.
Helpful & friendly, sorted everything 😊
2026年5月19日
自発的なレビュー
IQOS UK からの回答
Hi charlotte , thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Maria was very helpful and resolved my…
Maria was very helpful and resolved my issues.
2026年5月19日
自発的なレビュー
IQOS UK からの回答
Hi Mr Salisbury, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Thanks for the great customer support…
Thanks for the great customer support to Redouane!
2026年5月19日
自発的なレビュー
IQOS UK からの回答
Hi MR V SHALAMANOV, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Farouk at Customer Services was…
Farouk at Customer Services was attentive & eager to ensure my issue was dealt with effectively & in a timely manner. He also followed up with a phone call the following day to ensure everything had gone smoothly. I was very impressed with this level of attention. Thank you kindly.
2026年5月19日
自発的なレビュー
IQOS UK からの回答
Hi Customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Jasmine was great!
Jasmine was great!
I called for ordering a device and couple of packs. She provided me with the best possible offers.
Thank you Jasmine and IQOS team.
2026年5月18日
自発的なレビュー
IQOS UK からの回答
Hi Mr Ali Reza Alizada, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Helpful
Saad was a great help, professional and prompt with my iqos one device replacement.
2026年5月18日
自発的なレビュー
IQOS UK からの回答
Hi Helena Jaafar, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Service is great
2026年5月18日
自発的なレビュー
IQOS UK からの回答
Hi Olga Eremenko, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Omar was very helpful
Omar was very helpful. The IQOS website was experiencing issues and he helped be with my order being completed fully.
2026年5月17日
自発的なレビュー
IQOS UK からの回答
Hi Cholo Escuincle, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
I've had a great experience today with…
I've had a great experience today with Iqos UK customer service, Agent Omar was really supportive and handled my issues professionally.
2026年5月17日
自発的なレビュー
IQOS UK からの回答
Hi Ahmed Salem, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
IQOS UK からの回答
Hi Jafar, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer 'Nightmare vs Care'
'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a unique understanding. This gentleman set the bar very high to his peers. His professionalism feels personal, his communication skill is warm and hearty. He has great talents and skills and in my opinion, Bilal shouldn't be behind a desk answering phone calls, Bilal should be sited at IQOS Boardroom where his many talents can shine, be exposed and be used! Thank you Bilal and may you prosper in all your doings.
2026年5月15日
自発的なレビュー
IQOS UK からの回答
Hi Madlen Acar, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Made contact with customer services…
Made contact with customer services today due to not being able to view my account page. In the first instance I was met with an AI agent of which I’m not a fan. Thankfully after a few moments I was transferred to the lovely Redouane, Redouane solved my problem quickly, provided me with impeccable customer service throughout.
2026年5月16日
自発的なレビュー
IQOS UK からの回答
Hello Terry, thank you for your review.
As part of our ongoing efforts to improve our customer experience, we would like to learn more about your feedback and provide you with the appropriate support.
We have contacted you privately via the email address linked to your Trustpilot account. Kindly check your inbox (and your spam/junk folder) for our message.
We hope to hear from you soon.
IQOS Team
very friendly and competent
2026年5月16日
自発的なレビュー
IQOS UK からの回答
Hi Ilenia, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Sinceramente un timo. No dura nada
Sinceramente, muy decepcionada con este modelo, porque no dura nada el cigarrillo. Mi antiguo Iqos funciona por más de 5 minutos. Pensando que quizás estaba defectuoso procedí a un cambio y así he podido comprobar que efectivamente este nuevo modelo aguanta solo 3 minutos. Encima he tenido que aguantar la sorna de la llamada telefónica con la comercial que casi se ha reído cuando le he contado mi descontento por el tema de la poca durabilidad. Se lo he explicado: tan ridículo como suena, Yo cronometrando y contando caladas y me dice: 20 caladas? Eso es imposible! Le digo si pone en duda lo que le estoy diciendo y me dice que no, que el nuevo modelo está programado para 12 caladas o 5 minutos y que si me ha duraso menos es por la intensidad de mis caladas Seguramente. no me ha dado ningun tipo de solucion mas que probar de devolver el modelo en el estanco donde lo compré. Un timo total. No lo recomiendo para nada. Y el trato recibido con ella un cero.
2026年5月15日
自発的なレビュー
IQOS UK からの回答
Hi Gemma,
Thank you for sharing your feedback, and we’re sorry to hear about the difficulties you’ve encountered.
As this page is for IQOS UK, we unfortunately don’t have access to systems or policies related or support processes in Spain. To ensure you receive the most accurate assistance, we kindly recommend reaching out to the IQOS Customer Care team in your country of residence.
You can find the contact details for IQOS Spaun on their official website.
We understand how frustrating this situation must be and hope the local team can help resolve it quickly for you.
Warm regards,
The IQOS UK Team
The tobacco sticks are fine but! UPDATED
The tobacco sticks are fine but the IQOS One was truly poor. It did not heat properly and thus the sticks couldn't perform as designed. If I borrowed my wife One it was good. I contacted customer service and was told how to reset it which I did. It worked fine for a couple of days and then failed again. Despite several reset the problem remained. Another chat with customer service was hopeless with them repeating the rest instruction. I suggested it wasn't fit for purpose but they ignored this so I currently have the tobacco sticks but nothing to smoke them with. Really disappointed and couldn't recommend purely due to terrible customer service
UPDATE, despite this site showing quick responses and despite me adding the details IQOS requested still not a peep from them and yes I have checked my spam box! I can be contacted via email or phone as you have both sets of information, very disappointing but judging by my previous experiences was to be expected.
Update 2, I'm not in Cyprus I'm in the uk and you should know that as everything i have ordered has been to my address IN THE UK! Try again, you are just making yourselves look even more foolish. PS Trust pilot did show me as in Cyprus for some reason i dont understand, I have changed that to the UK but you know that already from the info I provided as per your earlier request
2026年5月14日
自発的なレビュー
IQOS UK からの回答
Hello again,
Thank you for sharing your feedback, and we’re sorry to hear about the difficulties you’ve encountered.
As this page is for IQOS UK, we unfortunately don’t have access to systems or policies related or support processes in Cyprus. To ensure you receive the most accurate assistance, we kindly recommend reaching out to the IQOS Customer Care team in your country of residence.
You can find the contact details for IQOS Cyprus on their official website.
We understand how frustrating this situation must be and hope the local team can help resolve it quickly for you.
Warm regards,
The IQOS UK Team
5 star service
The customer service person [Bilal] was very polite, patient and assisted me with my issue.
2026年5月15日
自発的なレビュー
IQOS UK からの回答
Hi Denise McGowan, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
IQOS UK からの回答
Hi On-usa Pukdee, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
IQOS UK からの回答
Hi Alexandra Toma, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Iqos your a saviour
Iqos your a saviour, I’ve tried all types of stuff and couldn’t quit smoking till I met iqos now Im slowly giving up nicotine fully.
I spoke with Ahmed, very polite and professional he also gave me some advice really appreciate it.
2026年5月14日
自発的なレビュー
IQOS UK からの回答
Hi Huseyin Akbas, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Bilal was very helpful and resolved my…
Bilal was very helpful and resolved my issue with my order quickly and efficiently
2026年5月14日
自発的なレビュー
IQOS UK からの回答
Hi Jason, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
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