I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... ãã£ãšèŠã
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Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... ãã£ãšèŠã
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I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... ãã£ãšèŠã
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Maria was fantastic on helping me with a recent order problem. Gave me quick responses and kept everything easy to understand. Appreciate her help. Brilliant customer service.
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IQOS UK ã«ã€ããŠ
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Welcome to IQOS! If youâre an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
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- 0800 432 0000
- iqos.com/gb/en
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I had most amazing supporting customerâŠ
I had most amazing supporting customer service expert Redouane.
2026幎7æ30æ¥
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IQOS UK ããã®åç
Hi Zane, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
IQOS UK ããã®åç
Hi Karen, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Jasmine was very helpful and explainedâŠ
Jasmine was very helpful and explained clear everything i needed.
2026幎7æ30æ¥
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IQOS UK ããã®åç
Hi Mihail, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Good throughout
Good throughout, swift and to the point, in there got the job done, no problem, thanks to ED
2026幎7æ30æ¥
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IQOS UK ããã®åç
Hi, Mark.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
My experience and communication withâŠ
My experience and communication with Redouane (Iqos Customer Services) was extremely productive and respectful. He rectified my issue in an extremely professional manner and in my opinion an asset to the company.
2026幎7æ29æ¥
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IQOS UK ããã®åç
Hi Jim, thank you so much for sharing your experience and for all the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Redouane.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
They have promised to deliver today
They have promised to deliver today, and after the bot transfer to Saad, all was well.
2026幎7æ29æ¥
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IQOS UK ããã®åç
Hi, Bins.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK ããã®åç
Hi Hassen, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
L'appareil est trÚs bien
L'appareil est trÚs bien, mais le goût des bâtonnets terea n'a rien à voir avec les heets où ont pouvais avoir le goût du produit. La marque terea est fade. Quelques soit le la saveur que je choisis. Il faut absolument améliorer cela.
2026幎7æ3æ¥
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IQOS UK ããã®åç
Hello Nana,
Weâre truly sorry to hear about your experience and understand how frustrating this must have been for you.
As this Trustpilot page is for IQOS UK, we unfortunately donât have access to order details or systems for other countries. To ensure you receive the best possible support, we kindly invite you to contact the IQOS Customer Care team in France, who will be best equipped to assist you.
You can find their contact details on the official IQOS France website.
Thank you for taking the time to share your feedback.
Warm regards,
The IQOS UK Team
Great customer support
Tina from customer support team was very helpful and attentive. While my issue wasnât resolved as expected, she offered a great alternative and we managed to reach a resolution.
2026幎7æ28æ¥
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IQOS UK ããã®åç
Hi, Jonas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Smoking device was playing up
Smoking device was playing up. Went through the AI chat. Passed over to Maria who solved the problem in less than 10 mins with a replacement sent out. Perfect service
2026幎7æ28æ¥
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IQOS UK ããã®åç
Hi, Rob.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Ed was very helpful and my request wasâŠ
Ed was very helpful and my request was sorted good costumer service
2026幎7æ28æ¥
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IQOS UK ããã®åç
Hi Mrs Maytum.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Really helpful thank you
2026幎7æ26æ¥
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IQOS UK ããã®åç
Hi, Niore.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Bilal was excellent on the telephoneâŠ
Bilal was excellent on the telephone today and sorted everything I was looking for.
2026幎7æ26æ¥
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IQOS UK ããã®åç
Hi Thomas, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Bilal.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Agent was very helpful and efficient
Agent was very helpful and efficient. Made me restore my faith in IQOS again.
2026幎7æ26æ¥
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IQOS UK ããã®åç
Hi, Liz.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent service
Excellent service. Nice guy who really knows his stuff. Thanks.
2026幎7æ18æ¥
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IQOS UK ããã®åç
Hi, Steven.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
My Iluma one device was faulty
My Iluma one device was faulty. Agent Maria tried troubleshooting but it didn't work, so, she replaced the device as warranty didn't expire yet
2026幎7æ25æ¥
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IQOS UK ããã®åç
Hi Mohammed.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very good experience with the company
Very good experience with the company, also Jason was extremely helpful with my troubleshooting
2026幎7æ25æ¥
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IQOS UK ããã®åç
Hi, Robert.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I had a very nice call with Fadwa.VeryâŠ
I had a very nice call with Fadwa.Very appreciate, that she told me more about the new Terea products available and helped me to choose the right ones for me to try.She was very helpful and informative.The conversation with her is example for very good customer service .
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi Nina, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
I didnât receive my birthday discountâŠ
I didnât receive my birthday discount email. I have contacted the customer service, and Saad fixed my problem in less than 5 minutes.
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Ghazal.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent customer service
Excellent customer service, issue resolved quickly, and great support from Ed and Miriam!
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, Aboudy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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