I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so na... もっと見る
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レビュアーのコメントを見てみましょう
I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extreme... もっと見る
Had a few issues using website on my mobile, called IQOS UK who were very helpful and resolved issue. Also Veev in Prime stopped working, BILAL went through test of device and asked for it to be retur... もっと見る
Order terea for my iqos , never received. Courier sent picture of pack left on a door that was not mine. Impossibke to speak with iqos customer service by chat or call, same with courier. Never again.... もっと見る
企業が回答しました
企業情報
IQOS UK について
当該企業による記述
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
連絡先
4.4
優良
9450件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 97％に回答しています
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Thanx Marie,kind regards!
2026年6月17日
自発的なレビュー
IQOS UK からの回答
Hi, Raul.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent service
YASSINE was extremely helpful, couldn’t get my iluma 1 to work, but offered me a new device at a very good price. I have now ordered this, paid for it and look forward to receiving it tomorrow.
2026年6月17日
自発的なレビュー
IQOS UK からの回答
Hello, Jenifer. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Call about my new iqos device
I had a call from Fadwa, she was very nice, 10/10 call.
2026年6月17日
自発的なレビュー
IQOS UK からの回答
Hi, Raisin.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi, Rachel.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Love iqos and terea products
Love iqos and terea products. Gave up smoking regular cigarets 7 years ago and have no regrets. Customer support is always helpfull and have constant offers. Daisy was lovely today l, got an offer 3 packs of Terea for £10. Keep up the good work!
2026年6月16日
自発的なレビュー
IQOS UK からの回答
Hello, Alexandra. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Amazing help
Amazing help, genuine human conversation, felt comfortable taking my time choosing flavours and explaining the devices and it’s positives!
2026年6月16日
自発的なレビュー
IQOS UK からの回答
Hi, Zana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I had a great experience with Ed at…
I had a great experience with Ed at IQOS. He was extremely helpful, polite, and professional throughout. He took the time to answer all my questions, explained everything clearly, and made the whole experience easy and enjoyable. It’s clear he cares about providing excellent customer service. Thank you, Ed, for your help and for making such a positive impression.
2026年6月16日
自発的なレビュー
IQOS UK からの回答
Hi, K.S.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi, Sufi.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent little device
Excellent little device, have been using since I received it. No issues with the device. Also thank you to Daisy fir her friendly advice and recommendations.
2026年6月15日
自発的なレビュー
IQOS UK からの回答
Hello, Xeno.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
IQOS UK からの回答
Hi, Claudiu.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
must have
such an incredible device! makes smoking much more enjoyable - not to mention mohammed’s incredible customer service, making sure i was all set up. couldn’t be more grateful!
2026年6月13日
自発的なレビュー
IQOS UK からの回答
Hi.
We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi Marc, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Absolutely ridiculous
Absolutely ridiculous. I have 4 devices of 3 duo iqos, but because no more heets for these devices have to throw them away. Now iluma iqos and Terea is not good at all. You can’t have satisfaction same as with old devices and old heets. Shame…
2026年6月13日
自発的なレビュー
IQOS UK からの回答
Hi AB, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Ysssine is very polite
Ysssine is very polite, helpful and professional. He dealt with my query quickly and efficiently
2026年6月12日
自発的なレビュー
IQOS UK からの回答
Hi, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
IQOS UK からの回答
Hi Anca, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
totally inept online chat and phone customer services
totally inept , service desk , package not delivered , contacted on line support 3 times , they dont make any sense , parcel was meant to be next delivery , all they say is your case will escalated in 72hrs , even after sending them an email from DHL stating parcel was lost , very poor customer service and a waste of time , little shout out to Saad he was one of the most unhelpful , Update have contacted IQOS both on chat and phone , After being told on friday a replacement would be sent out now being told IQOS have still to contact DHL to confirm parcel lost , IQOS unwilling to send out a replacement until they investigate with DHL and this will take 72hrs and that is working hours so could be another 12 days before they will even bother to contact me , a totally disrepectful way to treat customers , I have been a customer for approx 6 years but as soon as I find another replacement for cigarettes I will not use them again
2026年6月12日
自発的なレビュー
IQOS UK からの回答
Hi Martin, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
It was a problem issue with the website…
It was a problem issue with the website IQOS, is blocking there show me is still error and to try back later, after It was deleted my account from my side. I try to contact the team office about my problem and they help me an agent Maria to recover my account, 5 stars for agent chat MARIA from IQOS. When I speak with agent Maria, the chat IQOS they have issues when I want to write something on the chat to message to Maria. Resolve the problem IQOS and congratulations for agent Maria they help me quickly and with precision.
2026年6月11日
自発的なレビュー
IQOS UK からの回答
Hi Stefan, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
IQOS UK からの回答
Hi Ejdan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The customer service operator Saad was…
The customer service operator Saad was very helpful and understood what the issues were. It was great that everything Saad asked was straight to the point to resolve the query as quickly as possible and without passing me from pillar to post as customer service operatives frequently do. Thank you Saad
2026年6月11日
自発的なレビュー
IQOS UK からの回答
Hi Jan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
i had a little issue that was quickly…
i had a little issue that was quickly resolved by an agent named Mehdi.great customer service, extremely polite and issue was swiftly corrected
2026年6月11日
自発的なレビュー
IQOS UK からの回答
Hi Jamie, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
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