I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... もっと見る
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レビュアーのコメントを見てみましょう
Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... もっと見る
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I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... もっと見る
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... もっと見る
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企業情報
IQOS UK について
当該企業による記述
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
連絡先
4.4
優良
9652件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
I don’t regret switching from…
I don’t regret switching from cigarettes to IQOS at all. It’s been great. Thank you!
2026年8月24日
自発的なレビュー
IQOS UK からの回答
Hello, Shukhratjon.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Maria was extremely patient and…
Maria was extremely patient and professional. Helped me quite quickly and she was reassuring. Top service!
2026年8月23日
自発的なレビュー
IQOS UK からの回答
Hi Beata, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
After being asked lots of questions…
After being asked lots of questions regarding my problem I was told that investigation team will take over and I then requested an email confirmation which guess what 3 days later I didn’t receive it yet. All for a reward that was never sent to me.
2026年8月20日
自発的なレビュー
IQOS UK からの回答
Hi Corina Elena, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
I had issue with my order delivery…
I had issue with my order delivery yesterday, and I contacted customer service team today. AZZY was very polite, friendly, helpful and committed to resolve the issue. I very much appreciate his support.
2026年8月22日
自発的なレビュー
IQOS UK からの回答
Hi Elitsa, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Maria was amazing
Maria is great, so kind so helpful, so quick and lovely, she helped sort out my issue in minutes that I struggled for half an hour and stayed with me while I try again to avoid any further issues, I really appreciate her help!
2026年8月21日
自発的なレビュー
IQOS UK からの回答
Hi Selin, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Helpful and very friendly
2026年8月20日
自発的なレビュー
IQOS UK からの回答
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
IQOS UK からの回答
Hi, Mioara Mariana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Issue with a delivery solved
I had an issue with a delivery, and when I contacted customer support, they addressed my concerns quickly and professionally. Thanks to ED for his excellent support. He reassured me that the issue would be resolved
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi Alexandra, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Amazing support.
My interaction with Iqos customer service today was great. Ed resolved the issue in an efficient and speedy manner.
Great customer service!
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi, Alexandra.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Customer service
I was curious about the rewards system on for zyn and I had the greatest customer service from mehdi helped me out straight away and was very kind
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi Ali, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
mohammed in leeds= icon
just met mohammed in leeds, so friendly and lovely to talk to, showed real passion for the product( which is a brilliant, never heard of it before) when i finish my duty free cigs will definetly be buying!
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi Alysia, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Usually excellent
Usually excellent, prompt delivery and service. First time ever, today a subscription arrived and one can was missing. Mehdi on the service desk dealt with it immediately. Almost perfect service. Rare nowadays!
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi, Hugh.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I have been using IQOS for eight years
I have been using IQOS for eight years, and although I have experienced problems before, this time it has simply gone too far.
I placed an order on Sunday with the option for next-day delivery. I ordered enough to qualify for free delivery, so I expected my order to arrive on Monday. However, nothing arrived on Monday, and nothing arrived on Tuesday either.
I contacted your customer service team, and I was told that the issue would be investigated, but that was all the information I received.
Today, I still haven't received any message from DPD. According to the tracking information, my parcel is currently at their depot.
This means that I now have to go to Sainsbury’s for the third time to buy sticks for my IQOS. It is extremely frustrating and disappointing, especially as I placed the order expecting next-day delivery and have received neither the order nor any proper update about what is happening.
The good news is that I have now checked and found that I can order my sticks from another company with next-day delivery.
After eight years of being an IQOS customer, I find this level of service very disappointing. I really hope you can look into what went wrong and explain why my order has been delayed without any proper communication.
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi Diyana, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Oumaima was fantastic and very helpful.
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi, Will.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very good and fast
2026年8月19日
自発的なレビュー
IQOS UK からの回答
Hi, Bruno.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Azzy was very helpful today in sorting…
Azzy was very helpful today in sorting out my issue, thanks!
2026年8月18日
自発的なレビュー
IQOS UK からの回答
Hi, Ilene.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Sakina has informed me about the iqos…
Sakina has informed me about the iqos products and services very well. 👌
Thank you for information. Great customer service
2026年8月13日
自発的なレビュー
IQOS UK からの回答
Hi Patrik, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Mation, IQOS Team
Absolutely blown away by this companies…
Absolutely blown away by this companies customer service structure. Firstly I did not ever expect a call back from a vape brand (never happened before!) But to have a very courteous, informative and proffesional representative called Daisy ask me how I am getting on with the vape and offering very essential information regarding the usage and other important info. It was one of the best customer service experiences I have had in over 40yrs. I would highly recommend this companies vape as an alternative to smoking as you cannot get anything so close to the real thing & it's compounded by the best customer service around.
10/10
2026年8月13日
自発的なレビュー
IQOS UK からの回答
Hi Dre, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Iqos’s customer service is always…
Iqos’s customer service is always excellent. Whether by phone or chat they answer immediately and find a solution. Today I was helped by Sakina to deal with an issue I was having with a misplaced delivery (DHL). She sorted it in 5 minutes. Thank you Saki.
2026年8月13日
自発的なレビュー
IQOS UK からの回答
Hi Sadie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service by Maria
Maria, the customer service agent was very helpful and she explained the situation of my order. She escalated the issue to the team responsible for the matter and she offered to assist if the problem would persist. Maria was polite and professional in every moment of our conversation. It was a pleasure to speak with her.
2026年8月13日
自発的なレビュー
IQOS UK からの回答
Hi, Flo.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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