Just bought our first reverse osmosis water machine and it is absolutely great and easy to use. Reached our to their customer service in order to register the product. Had such an amazing and quic... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I contacted ispring via phone and I actually got a real person right away. Sean was very helpful and is sending out the replacement part I need right away. It is nice to talk to someone the actually... もっと見る
I'd say my experience in working with iSpring has been great. While installing, I did run into an issue with a defective part. After contacting customer support, John was able to have a replacement se... もっと見る
Jonathan was very helpful when I called to ask why my water started tasting moldy after only a couple of months of using my ispring two-stage filter. He sent me a replacement set of filters at no char... もっと見る
企業情報
当該企業による記述
iSpring Water Systems is a water filtration company specializing in creating efficient clean water solutions for a variety of residential and commercial needs. iSpring has been located in the Greater Metro Atlanta area for nearly two decades and is made up of a team of water filtration specialists who place a high emphasis on strict quality control and customer satisfaction. The team at iSpring aims at providing water filtration solutions that increase the customer’s quality of life and thrive on customer peace of mind. iSpring Water Systems specializes in easy, DIY installations of total water solutions for the whole house as well as small businesses. The company’s mission is to make clean drinking water accessible and affordable to all consumers while also decreasing the environmental impact of plastic waste from purchased drinking water. Our products include residential and commercial reverse osmosis (RO) systems, whole house water filtration systems, ultrafiltration systems, under sink filter systems, and countertop water filters. We also carry a variety of consumer products such as shower filters, faucets, various filter cartridges, and connector fittings. View our complete line of products and visit our knowledge base for product buying guides and tips in order to choose the right solution for your home or business.
連絡先
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My old system had a leak
My old system had a leak. Reached our to them and John was able to help me with a solution. Fast response.
I bought my unit 15 years ago and…
I bought my unit 15 years ago and purchaded replacement filters. When I received them they didn't fit. I called in and talked to Johnathan, at support, he found that my filters were obsolete. Johnathan is sending me what I need at no additional cost.
Thank you Johnathan all our drinking and cooking water goes through that unit.
Great Customer Support!
I have been using iSpring as a water filtration for over 2 years and the water quality feels like a huge improvement over the local tap water. Setup was easy, and after running into an issue, customer support was great and fast, and I am specifically very thankful to Robert for helping me understand and pinpoint the issue and then solving it! Great experience and I do recommend on every level.
Excellent iSpring system and even…
Excellent iSpring system and even better customer support.
Francis handled my replacement order quickly and professionally. Francis placed the for the faucet replacement order right away, kept me updated, and made the whole process easy. That kind of follow-through is rare.
The filtration system itself has been reliable and the water quality is noticeably better. I would recommend iSpring and especially working with Francis if you need help. Thank you, Francis.
Customer service/filter clog
I had a couple issues with water pressure after almost a year of problem free use. I did some research and found that the most likely problem was a clogged filter. I bought new filters and the problem went away for a month but came back. I felt dumb, defeated, and confused. I called iSpring to see what the deal was...Jonathan answered and asked how he could help. I told him the situation and he said it was likely dude to a filter being OVERFILLED with media. Without hesitation he said he would send me a new filter ASAP and to let him know if the problem persists. Thank you Johnathan for calming my nerves and confirming i wasn't going crazy. Great company, great team, great customer service. Thanks again johnathan!
I recently had an issue with decreased…
I recently had an issue with decreased water output from my iSpring reverse osmosis system. I reached out to customer support and spoke with Laurence, who was incredibly helpful. He quickly diagnosed the issue as low storage tank pressure and sent a clear troubleshooting video that allowed me to fix the problem easily. Laurence went above and beyond by offering a replacement tank as a one-time courtesy if the issue happens again. Exceptional customer service!
I bought this to replace an APEC system…
I bought this to replace an APEC system that leaked when I tried to replace the filters, so I had an easy installation since the tubes and drainage, tap were already in place. This system has c locks when connecting the tubes so I am hoping it won't leak when I replace the filters. The Youtube video had very useful and easy to follow instructions. Jonathan in Customer service very responsive when registering
I was having some trouble registering…
I was having some trouble registering my RO unit and reached out to ISpring for assistance.
Jonathan responded very quickly and requested some proof of purchase, than proceeded to complete the process for me once he had the the required information.
Excellent service was provided..
Jonathon did a fantastic job assisting…
Jonathon did a fantastic job assisting me a replacement part for my. RO system.
Product works as advertised
Product works as advertised. Was looking to buy a “spot zero” but at a price tag of 5000$ that was out of the question. This one works just as good, besides the frequency of the filter change. (My rich buddy owns a spot zero)
If you need customer service you actually get a real person and no AI. Our customer
Service was Nick and he helped answer all of
My question and wrap up the call in under 5 minutes. Would recommend this product to anyone that owns a boat or enjoys washing their own car.
⭐⭐⭐⭐⭐ Excellent Product and Outstanding…
⭐⭐⭐⭐⭐ Excellent Product and Outstanding Customer Support!
I’m very happy with my iSpring water filtration system, but what really impressed me was the exceptional customer support. Francis was extremely helpful, professional, patient, and knowledgeable. He took the time to answer all my questions and made sure I had the right solution. Excellent service from start to finish! I highly recommend iSpring and especially Francis for his outstanding support! 👏💯
Great products and customer service
The products we’ve purchased have all been as advertised and worked well. We’ve always had great customer service when we’ve reached out to the company.
The quality and the fastness response…
The quality and the fastness response for solution my problem.
Thank's ROBERT
Our iSpring 3 stage whole house filter…
Our iSpring 3 stage whole house filter system of about 3 to 4 years had some problems. The manifold for one of the housings cracked, from apparently over tightening, and water flooded the garage. I called iSpring Support and spoke to Robert for help. He requested some pictures and knew exactly what needed to be done to get it fixed. He offered to send me the parts that I need for the repair. He was extremely knowledgeable of their products and very helpful as well. I’m more than happy with the support I was able to get from him.
My faucet on my RCC7AK
My faucet on my RCC7AK: iSpring system developed a drip and I called their support number and talked with a person named Jonathan. I was impressed because he offered to send me a replacement faucet. Kudos to a company that stands behind their products and to Jonathan, a person who had great "people"skills.
Crystal clear in 24 hours
5 STARS. I am on a community well system. Over the years there have been issues with iron in the water which ruined laundry and stained toilet bowls, etc. A few other customers have filter systems and I talked to them about their products and how well they worked. Then I began researching and settled on the iSpring system. After it was installed, and the lines run for a while to get rid of “old” water and recommended in the instructions, everything worked great. No leaks, no noise, no issues. Water pressure remained the same, water was clean AND after a couple of days I noticed that the “iron rings” in the toilets were fading. HooRAH!!! Based on my water usage the filters should last for a long time. We’ll see. I bought an extra set of filters just to have them on hand. I suggest letting a plumber do the work unless you’re proficient at it.
Good customer service
Good customer service. Affordable price. It gives me comfort drinking water that is purified and I put it through to water dispenser, saving my runs to Walmart.
Great Customer Service
I ordered the iSpring reverse osmosis system a few months ago and it has been great! And when I needed help the customer service by Sean was above and beyond! Great company
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。








