Just bought our first reverse osmosis water machine and it is absolutely great and easy to use. Reached our to their customer service in order to register the product. Had such an amazing and quic... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I contacted ispring via phone and I actually got a real person right away. Sean was very helpful and is sending out the replacement part I need right away. It is nice to talk to someone the actually... もっと見る
I'd say my experience in working with iSpring has been great. While installing, I did run into an issue with a defective part. After contacting customer support, John was able to have a replacement se... もっと見る
Jonathan was very helpful when I called to ask why my water started tasting moldy after only a couple of months of using my ispring two-stage filter. He sent me a replacement set of filters at no char... もっと見る
企業情報
当該企業による記述
iSpring Water Systems is a water filtration company specializing in creating efficient clean water solutions for a variety of residential and commercial needs. iSpring has been located in the Greater Metro Atlanta area for nearly two decades and is made up of a team of water filtration specialists who place a high emphasis on strict quality control and customer satisfaction. The team at iSpring aims at providing water filtration solutions that increase the customer’s quality of life and thrive on customer peace of mind. iSpring Water Systems specializes in easy, DIY installations of total water solutions for the whole house as well as small businesses. The company’s mission is to make clean drinking water accessible and affordable to all consumers while also decreasing the environmental impact of plastic waste from purchased drinking water. Our products include residential and commercial reverse osmosis (RO) systems, whole house water filtration systems, ultrafiltration systems, under sink filter systems, and countertop water filters. We also carry a variety of consumer products such as shower filters, faucets, various filter cartridges, and connector fittings. View our complete line of products and visit our knowledge base for product buying guides and tips in order to choose the right solution for your home or business.
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Jonathan was very helpful with sending…
Jonathan was very helpful with sending a couple parts that may have been lost.
Johnathan at I spring did an excellent…
Johnathan at I spring did an excellent job at taking care of my customer service needs. They stand behind the products and will do what it takes to make you happy. Thanks again!
Jonathan was extremely helpful and was…
Jonathan was extremely helpful and was very patient.
Julius was very efficient and responded…
Julius was very efficient and responded quickly to my inquiry
Excellent after sales service
Excellent after sales service. My RO system started leaking water recently . I got in touch with customer service and got in touch with John. He was very helpful in understanding the issue, and offered to send replacement parts to fix the leakage at no charge. Highly recommend their support!
Amazing product and customer service!
Amazing product and customer service!! We had an issue with a part and Robert from support expediently resolved it!! My family plan to use iSpring in all our homes!
Francis took care of the warranty…
Francis took care of the warranty registration and product replacement process in a prompt, courteous, and professional manner. I was pleasantly surprised by how smoothly the whole process went. Their products are reliable and highly recommended as well.
I reached out to ispring to register my…
I reached out to ispring to register my water unit for warranty. Robert was very professional, courteous and helpful with the process.
Awesome products and customer service!
We bought a 3-stage system with a sediment spin-down filter from Amazon to deal with our well water. It's a WGB32B-KDS. I'm very impressed with the quality of the components - very well made! They provide great documentation and guidance on the installation but I needed some support for our situation. Jonathan from their support team was awesome and resolved my problem in a flash. I highly recommend iSpring if you need a really solid filtration solution.
I Springs Water Systems
I Springs Water Systems
Johnathan consistently provides outstanding customer service. He is knowledgeable about every product, takes the time to explain options clearly, and always ensures you get exactly what you need. His professionalism, reliability, and friendly attitude make every interaction easy and efficient. I Springs Water is lucky to have him, and I highly recommend his service to anyone looking for quality support and expertise.
Great
I haven´t yet tried the product, but the customer service is exceptional, so I assume the product should also not dissappoint. :)
Jonathan helped me professionally and…
Jonathan helped me professionally and efficiently to resolve a problem I had with an ISpring water faucet. In today's world of chatbots, I had not expected to speak with a human who takes pride in his job and takes pleasure in helping a customer. I followed the advice of my plumber who recommended the ISpring reverse osmosis system with its accompanying faucet. Best advice ever. Thank you, ISpring!
A+ Customer Service
Worked with Julius on warranty registration and extended warranty. Was a great experience and A+ customer service. Thank you!
Jonathan made my iSpring Water Systems…
Jonathan made my iSpring Water Systems a breeze!
Excellent customer service Robert…
Excellent customer service Robert responded to my e mails promptly and their tech support is very helpful.
Exceptional customer service
I have been a user of the iSpring RCC7 reverse osmosis (RO) system for years and decided to upgrade to their RO800G system to give us more space under the counter and to make it easier to replace the filters. This was to take place at the same time as our kitchen cabinets and countertops were being replaced. The RO800G was ordered from a 3rd party and received but not initially installed due to delays in installing the new cabinets. When the time came to install the RO system it was discovered it had been previously installed and the unit was damaged and not usable. Since 30 days had passed since receiving the RO system from a 3rd party it was not returnable so I reached out to iSpring customer care and asked if I could get the system repaired. Laurence from customer care quickly replied and asked for photos of the RO system issues which were provided. After Laurence reviewed the photos I was told a new RO800G was being sent to me as a replacement at no cost to me! This is far more than I expected as this was not iSprings fault but Laurence took care of me! Thank you so much!
Fast and Helpful Service
Two or three years ago we had an iSpring water filter put in our water system to replace
a filter for which we could not find an O ring to replace the one that was no longer doing its job.
We were not left with any instructions as to replacing the filter or even the number of the item.
We could not find the replacement filter locally. We managed to find the iSping company online and emailed for help. We emailed around 5 pm and did not expect to hear until the next day. However, we received an email within a couple of hours with a support ticket number.
The very next morning Francis emailed the model number of our unit and the part number for the mesh filter replacement.
The system had been working ok—we had no idea because we didn’t have a manual that the mesh filter may need replacement every 2 or 3 years.
Thank you Francis for your help provided in record time.
Sincerely, Wallace and Gayalyn Wojtowicz
Had an issue with a faulty valve
Had an issue with a faulty valve, John remedied the problem immediately and sent me the replacement part. Great to deal with, thx John.
The best money I have ever spent
The best money I have ever spent. My whole family uses this and I buy zero plastic bottles that just go to the land fill. We have have refillable bottles that go with us to work and school.
One of the best upgrades you can make to your home / kitchen.
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