Just bought our first reverse osmosis water machine and it is absolutely great and easy to use. Reached our to their customer service in order to register the product. Had such an amazing and quic... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I contacted ispring via phone and I actually got a real person right away. Sean was very helpful and is sending out the replacement part I need right away. It is nice to talk to someone the actually... もっと見る
I'd say my experience in working with iSpring has been great. While installing, I did run into an issue with a defective part. After contacting customer support, John was able to have a replacement se... もっと見る
Jonathan was very helpful when I called to ask why my water started tasting moldy after only a couple of months of using my ispring two-stage filter. He sent me a replacement set of filters at no char... もっと見る
企業情報
当該企業による記述
iSpring Water Systems is a water filtration company specializing in creating efficient clean water solutions for a variety of residential and commercial needs. iSpring has been located in the Greater Metro Atlanta area for nearly two decades and is made up of a team of water filtration specialists who place a high emphasis on strict quality control and customer satisfaction. The team at iSpring aims at providing water filtration solutions that increase the customer’s quality of life and thrive on customer peace of mind. iSpring Water Systems specializes in easy, DIY installations of total water solutions for the whole house as well as small businesses. The company’s mission is to make clean drinking water accessible and affordable to all consumers while also decreasing the environmental impact of plastic waste from purchased drinking water. Our products include residential and commercial reverse osmosis (RO) systems, whole house water filtration systems, ultrafiltration systems, under sink filter systems, and countertop water filters. We also carry a variety of consumer products such as shower filters, faucets, various filter cartridges, and connector fittings. View our complete line of products and visit our knowledge base for product buying guides and tips in order to choose the right solution for your home or business.
連絡先
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had a problem registering my…
I had a problem registering my warranty, Julius assisted me and very quickly resolved it. He registered my warranty and provided me with a confirmation. All was done very quickly
John's the best!!!
John was very helpful and knowledgeable with our 6 stage system. He immediately knew what we needed from few questions he asked. Thank you very much John we received the new tank and all is working perfectly, thanks you you.🤗
The RO system is the right way to go
The RO system is the right way to go, especially when the quality of water supply is in question (such as ours using well water). I like the product and can taste the different clearly. The biggest shortcoming is: it does not specify that the filtered water dispenser is NOT included in the product. As a result, my plumber's installation was delayed (to order the dispenser for overnight arrival) and an extra cost of $100 was incurred. A minor shortcoming is: to get the warranty extended to 3 years requires a bit extra work that seems totally unnecessary. If the company can improves on these, it would then deserve a 5-star!
Robert was fantastic
Robert was fantastic! We had a small issue with an older unit in our house. He was incredibly helpful and made sure that the issue was addressed extremely quickly and without cost to us. Thanks Robert!!!
Great customer service from Jonathan.
Jonathan was very professional and helpful.
Recently purchased RO600BN
Recently purchased RO600BN, installation by Contractor was pretty straightforward. The included facet did not fit our stone counter hole so we purchased one that did from another vendor. Satisfied with the system so far. Water flow is good or better than some other brands. Robert, the customer service agent was very responsive for handling our warranty registration.
Great product and support
Excellent product and even better support. I had some issues (turned out to be my mistake), but Julius kept troubleshooting and sending me replacement parts until all was resolved.
Great product and customer service…
We have bought Water filters from other brands and so far ISpring is the best one. Julius, who helped us registered for the warranty is very efficient. We would recommend ISpring to our friends and families.
Worked with John to replace a filter…
Worked with John to replace a filter that was reducing water pressure. This was covered under warranty and John was able to ship me a replacement in a few days. Great products and great support. Side note, this company was also recommended by my plumber.
Laurence helped work on issues with…
Laurence helped work on issues with quick response
Leaky faucet
We put a reverse osmosis purification system in our new summer home and had an issue with the faucet leaking. The construction of the house took so long we didn't start using the unit until well after we purchased it but the company honored the warranty and the customer service we received from Francis was excellent. We received a brand new faucet and it is performing as expected and looks great!!
Quality products and excellent service
Quality products and excellent service. Customer Rep Sean was particularly helpful.
Excellent after sale service
Excellent after sale service. The tank valve was missing from our purchase. Johnathan was very friendly and helpful by quickly shipping the missing part.
The RCC7AK filter is an excellent water…
The RCC7AK filter is an excellent water filter. Installation was not difficult at all. The company has posted multiple videos on YouTube for installation and filter replacement. Very easy to do it yourself. The filter comes with additional O-rings and tools to help you replace the filters and tubes should you need them. I also bought a set of replacement filters for a year.
They give free extended warranty. That was much appreciated. The filter looks really sturdy. It should function for a long time. While registering for the extended warranty I was happy to see Julius respond late at night on a weekend. Great commitment to customer service.
John in support.
John in support was very helpful in identifying the issuer with my Ispring auto flush module and readily sent me the replacement item needed
I was able to immediately speak to a knowledgeable representative, instead of a computer.
I called the number included with my new whole house water filter and spoke to Johnathan, who was able to immediately answer my question and explain the answer in detail. I was nicely surprised to not have the call answered by a computer or have to press any extra numbers for my question. I have never left a review before, and likely will never again, but this immediate, knowledgeable service was surely deserving of notice and praise.
Jonathan was great :)
Jonathan was very helpful with helping…
Jonathan was very helpful with helping us get the correct color faucet to put in our new build.
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