The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... もっと見る
企業が回答しました
The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... もっと見る
企業が回答しました
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
連絡先
4.7
優良
1727件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wrong product delivered!
2025年7月29日
Plane & Simple からの回答
Hi Bharath,
Thank you for your time on our call earlier today and for taking the time to provide us with your feedback. It was great to have the opportunity to discuss your experience with you and I appreciate your comments. Having investigated this further with yourself and the merchant you placed the order with, the correct product was indeed delivered as to what was ordered.
If there is anything else at all that we can help with, please let us know and we will be happy to help.
Thanks again for shopping at Plane & Simple, we hope to see you again soon!
Team Plane & Simple.
Plane & Simple からの回答
Hi Mark,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Got what I ordered at a great price
Got what I ordered for a great price delivered in a timely manner no problems
Thank you
2025年7月28日
Plane & Simple からの回答
Hi Ian,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Simple booking process and fast delivery
Simple booking process and fast delivery. What more could you ask for.
2025年7月15日
Plane & Simple からの回答
Hi Dominic,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Delivery driver was excellent
Delivery driver was excellent! Couldn't do enough to help!
Only small issue was no email reply when I requested an update.
2025年7月14日
Plane & Simple からの回答
Hi Andy,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Crag,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Straightforward ordering process
Straightforward ordering process. Great service from the paisley merchant. Recommended.
2025年7月25日
Plane & Simple からの回答
Hi Darren,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Grzegorz,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Daniel,
Thank you very much, what a lovely review!
We were delighted to assist and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Robert,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Emailed Wingham Timber twice to…
Emailed Wingham Timber twice to request for a quote and did not get a reply. Hand delivered a printed copy of the quote request and have still not heard back after 3 weeks. This firm seems to have forgotten how to do business since it was taken over.
2025年7月9日
自発的なレビュー
Plane & Simple からの回答
Hi John,
We're sorry you could get in touch with Wingham Timber for a quote. Sadly, the 1* review you've given directly effects us at Plane & Simple whereas the issue here seems to be with Wingham Timber?
Good news is, Wingham Timber are a merchant partner of Plane & simple and sell products on our marketplace. Please feel free to input your postcode into the website and you'll be able to see all of the merchant partners products and pricing in your area on our marketplace.
If there's anything we can help with, please contact hello@itsplaneandsimple.com and we'll be more than happy to help.
Many thanks,
Team Plane & Simple
material wasnt delivered by date given…
material wasnt delivered by date given then had to chase you up to sort it out
2025年7月23日
Plane & Simple からの回答
Hi Susan,
Thank you very much for taking the time to leave your feedback. We're very sorry to hear of your experience.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Hayley,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Mark,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Really fantastic experience from start…
Really fantastic experience from start to finish. Great products at really good prices. Delivery very quick.
2025年7月10日
Plane & Simple からの回答
Hi James,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Great price
Great price, good communication, delivery day did change a couple of times, but wasn’t a problem. Driver dropped goods in good location. Thanks
2025年7月22日
Plane & Simple からの回答
Hi John,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Richard,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Warped
Ordered deck boards, 4 out of 12 were badly warped along the length, unfortunately I could request replacements as we needed to use them as soon as they were delivered, if I order through Plane and Simple next time I will make sure the order goes through Stock ex.
2025年7月7日
Plane & Simple からの回答
Good afternoon,
Thank you for leaving the review and for shopping at Plane & simple.
We're sorry to hear that the products supplied by the merchant were not as expected and damaged. As always, Plane & Simple will always help the customer with any queries, especially damages, to resolve it right away. We would have loved the opportunity to make things right immediately but understand the goods are needed to be used quickly.
Thank you for shopping at Plane and Simple and we hope to see you again soon!
Team Plane & Simple
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