The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I canât fault them. Speedy delivery and the wel... ãã£ãšèŠã
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Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... ãã£ãšèŠã
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The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... ãã£ãšèŠã
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Great service, only one thing I thought could improve is communication on delivery date. Didnât get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... ãã£ãšèŠã
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Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, weâre the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, thereâs no faff. Just enter your postcode to see your local merchants. Then order what you need and theyâll deliver right to your door. Now thatâs Plane & Simple.
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4.7
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Wrong sizes and substandard quality
Wrong sizes and substandard quality
2025幎8æ28æ¥
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Plane & Simple ããã®åç
Hi Tukaram,
Thank you for your emails and for taking the time to provide us with your feedback. It was great to have the opportunity to discuss your experience with you and I appreciate your comments.
Having investigated this further with yourself and the merchant you placed the order with, as we'd explained in our initial email contact, unfortunately due to the items being used and worked on the merchant is unable to replace the delivered goods. Any damages or issues should be reported immediately upon receipt or within 7 days of receiving and before installed.
Thanks again for shopping at Plane & Simple, we hope to see you again soon!
Kindest Regards,
Team Plane & Simple.
Plane & Simple ããã®åç
Hi Andrew,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Job well done
Fast and very reliable service the timber was top quality thankyou i definately reccomend you
2025幎8æ19æ¥
Plane & Simple ããã®åç
Hi Jason,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Quick delivery for product you canâŠ
Quick delivery for product you can always trust in.
Thanks for keeping a great range of product.
2025幎8æ7æ¥
Plane & Simple ããã®åç
Hi Gary,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Plane & Simple ããã®åç
Hi Melissa,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple ããã®åç
Hi Patricia,
Thank you very much, what a lovely review!
We were delighted to assist and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Good customer service
Fast delivery, friendly customer service over the phone and from delivery driver.
Good product.
2025幎8æ1æ¥
Plane & Simple ããã®åç
Hi Rachel,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service.
Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Very happy !
2025幎8æ12æ¥
Plane & Simple ããã®åç
Hi Greg,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Very fast delivery and put exactly wereâŠ
Very fast delivery and put exactly were I asked. Great service
2025幎8æ11æ¥
Plane & Simple ããã®åç
Hi Tammy,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Happy DIYing!
Team Plane & Simple
Great communication and fast painlessâŠ
Great communication and fast painless delivery.
2025幎8æ5æ¥
Plane & Simple ããã®åç
Hi Simon,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see
you again soon.
Happy DIYing!
Team Plane & Simple
The quick service provided
The quick service provided
The manor of the staff
The price of the goods
2025幎7æ21æ¥
Plane & Simple ããã®åç
Hi Alan,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Fantastic
Delivery was on time , it was easy to order, good price
The product looks amazing
Very happy customer
2025幎8æ10æ¥
Plane & Simple ããã®åç
Hi Debra,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Incorrect delivery
We ordered and paid for two bags of slate. We received one, nobody had notice that only one had been loaded. We then waited until the end f the day to receive a second bag. We were not kept informed and had to chase with phone calls. We are elderly and had arranged for help to lay slate, but the missing bag arrived too late to use this,
2025幎8æ10æ¥
Plane & Simple ããã®åç
Hi Kathy,
Thank you very much for taking the time to leave us your review.
We're very sorry to hear that you had not received your full order,
As a marketplace, we take pride in connecting DIYers with the very best trusted local builders merchants. If one of our merchant partners provide a service that is below our expected standard we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Plane & Simple ããã®åç
Hi there,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Easy ordering
It was really easy to find what I needed. The ordering procedure was very straightforward and simple. The prices are very good and the products we bought were excellent quality. The delivery man Dave was super friendly and helpful. We are very happy with the service we received, the communication was brilliant. Highly recommend
2025幎8æ8æ¥
Plane & Simple ããã®åç
Hi Lynn,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service.
Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Excellent Service
Excellent Service
Delivery arrived on time with driver phoning beforehand. He was very patient in finding a place to put order due to parked cars. Would use company again.
2025幎8æ7æ¥
Plane & Simple ããã®åç
Hi Sheila,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple ããã®åç
Hi,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
I'm so pleased with Plane & simple
I'm so pleased with Plane & simple. I live in North Wales and ordered a metal mesh panel for son who lives in Hampshire. Not fully knowing what I ordered it ended up the wrong item. The return was handled seamlessly and a refund with no problem what so ever. Thank you so much
2025幎8æ3æ¥
Plane & Simple ããã®åç
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
We have used this company several timesâŠ
We have used this company several times now and we have never had any problems. Delivery went well and staff very pleasant and helpful.
2025幎7æ31æ¥
Plane & Simple ããã®åç
Hi Dorothy,
Thank you very much, what a lovely review!
We were delighted to assist and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
This service goes above and beyond
This service goes above and beyond. I couldn't believe I was able to buy a single fence post and delivered free. The speed of delivery was amazing too.
I hope this company is going to be around for a long time to come. Many thanks.
2025幎7æ31æ¥
Plane & Simple ããã®åç
Hi Dave,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
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