JBrown レビュー 

I was trying to rent a flat in London from the company in August 2022. My agent was Sonya Edwards. I paid the deposit, terminated my current contract, and started to prepare to move in. The landlord was slow with responses, but she promised me that in the worst-case scenario, I would get a 1-year contract. However, one week before the start date, she informed that the landlord had decided to withdraw from the deal without any explanations. This was very unexpected as I had terminated the previous flat's contract. Also, I lost a deposit for another flat as I was sure the deal was complete. When I asked the agent to compensate me at least the deposit that I had lost — they refused. Please be very careful with this company as it does not care about tenants, and landlords can cancel the deal without any penalty at any moment! Horrible agent and horrible company.

With Esther's assistance, I was able to get all of my questions answered and ensure a smooth transition into my new apartment thanks to the JBrown team's thoroughness and efficiency.

I wouldn't trust the good reviews.

2 months after moving in to a rental property, the agent messaged me to ask: "Would you mind, (and only if you've been genuinely been happy with the service of course!) leaving me a quick review on google?"

Only asking for reviews if you've had a good experience?

I lived in their flat for 12 months. They made many promises before singing the contract, but after that they more or less vanished. It took them 9 months to fix an issue. When the end of the contract was approaching, they stalled and stalled when I asked about renewing, and in the end told me 3 weeks before the end that the landlord was not renewing the contract. During viewings their agent demonstrated where the dishwasher was by opening it mid-cycle (the loud part), having water splash all over (no, he did not wipe it dry).

I would avoid them honestly. When they give you a call they sound very cheerful, but what they actually did was useless and you'd be better off taking your chances with another company.

They booked in a viewing to a place that was already taken.

Viewing was at 2 o'clock and they never messaged me about the place being taken off the market (Renting) call them all morning and nothing. So we thought we would turn up to the viewing, because why wouldn't you to the pace you feel like you want to move into.

Only to be told after the viewing time had lapsed and 5 none answered phone calls, that the place has already got some tenants moving in.

How hard is it for a company to ring you or email you telling you the place you have a viewing for, is gone.

I emailed to complain and no reply to even say sorry.

The lady on the phone hung up on me while I was asking a question, is there any other places around this area that are up for renting.

Honestly, so poor, and do not use.

Looking to rent, I saw a flat with agent Veronica, which I liked and made an offer on. She contacted me and told me that it looked like the landlord was going to accept my offer and asked for some more info the landlord wanted, which I provided immediately. Since then, she's disappeared. I've texted her several times on WhatsApp, she ignores my messages, doesn't even bother to read them or acknowledge them. Finally after being ghosted for a few days, I asked her to let me know if my offer was refused so I can start looking at other flats. Absolutely no response. I've never met a ruder or less respectful person working in a customer services role. Shame on you Veronica. Worst estate agent I've had the misfortune to work with.

Recently bought a property sold through JBrown. Generally rather responsive and flexible for booking viewings, etc. but pretty useless once there were any queries.

Most disappointing, we weren’t provided a full set of keys on purchase - told to sort it ourselves with mgmt or ask our new neighbours to get copies. Not great.

Unclear updates on what was delaying the purchase once all things were fulfilled on our side. Took lots of repeated questions to get any answers to minor queries on the property.

Great Experience! I would highly recommend.