Jimmy Lion レビュー 185

Commande realise le 15 décembre. Promesse de livraison en 48h. Leur transporteur va livrer le 27 décembre ! Promesse non tenue :(

A Company which ships items from Spain to the UK and basically, to cover itself, says; "We have no idea what your shipment will cost you by the time it reaches its destination" ...

"Related to the shipments, we want to inform you that according to your country's customs policies, customs duties may be added and collected before you are able to receive your shipment. We apologise for these costs which, unfortunately, are beyond the control of Jimmy Lion and our shipping partners, as Customs are government agencies."

This is a shame because I love their designs and have worn these great socks until they're virtually threadbare.

Commande encaissée fin Novembre et jamais livrée par GLS.
Aucune réponse du service client Jimmy lion ni de GLS.
Je souhaite un remboursement total.
Entreprise malhonnête !!

Assistenza clienti terrificante, caldamente sconsigliato. Hanno trasferito al corriere un indirizzo di spedizione errato, A questo punto credo volutamente, così che io non potessi mai ricevere il pacco. Poi non hanno più risposto alle mie e-mail. Dopo diversi tentativi ho deciso di chiedere il rimborso tramite PayPal. Vergognosi

I have ordered from Jimmy Lion before with no issues. This time however my order is stuck somewhere and I’ve contacted customer service at least 3 times with no response. I placed my order on Dec 9th with an estimation of 4-7 business days for delivery but still not here. I don’t count on it arriving for Xmas at all. I will never order from them again. This is a shame as the quality and styles of the socks are great.

Ordine effettuato al black Friday. Pacco mai arrivato, nessun rimborso (non mi interessa, voglio la consegna), nessuna risposta dall’assistenza, impossibile parlare con GLS. In pratica la peggiore esperienza online che abbia mai avuto negli ultimi anni. Non gliene frega niente dei clienti, l’importante è intascare poi sei lasciato a te stesso.

Estoy indignadísima, si llego a saber que no aceptan cambios y la devolución de las camisetas porque tallan grande me cuesta 15 euros no les compro. Total, que me he gastado 15 euros para nada.
Nunca había visto esto. Les he escrito y ni me han contestado.

Je commande des chaussettes dans des boites collectors magnifiques et elles arrivent défoncées. on me répond que c'est à cause du transporteur. Mais pourquoi envoyer les articles dans des sacs ??? Je suis plus que déçu !

Pareil !!!

Commande jamais reçue

"Malgré mes nombreux messages de réclamation"

Remboursement effectué.... 4 semaines

Come tante persone qui su trustpilot, anche io ho acquistato su questo sito senza pensarci troppo e solo successivamente mi sono imbattuta nelle numerose recensioni negative su questo brand. Mi sono quasi disperata all idea che non mi sarebbe arrivato nessun pacco o che mi sarebbe arrivato un pacco vuoto, considerato che si trattava di un regalo. E invece contro ogni pronostico, devo dire che il pacco mi è arrivato dopo 4 giorni dall'ordine e con dentro tutti i prodotti che avevo ordinato. Non escludo che se tornassi ad ordinare potrei comunque avere problemi con questa azienda, però per questa volta, come prima esperienza, devo essere onesta e dare 5 stelle.

Presqu'à chaque fois je reçois les colis deux à trois jours après la commande, l'envoi est incroyablement rapide. Deux fois cela a pris une semaine, ce qui (à mon avis) reste rapide.
La qualité est géniale, les détails sont précis, les "basiques" sont super comfortables, et tiennent bien. Les athlétiques sont serrent parfaitement, les épaisses sont bien chaudes, il y en a pour toutes les occasions.

Ca fait des années, et avec un doux lavage à 30°C elles sont toujours en parfait état.

Je n'ai dû contacté leur service client que deux fois, et à chaque fois la réponse est attentionnée, compréhensive, ils font tout leur possible et ce presque instantanément.

The socks are awesome and good quality. The customer service answers fast. The bad thing is they use DHL. They asked a third of the price for fees. I will not re order because it makes it too expansive. Too bad

My order is stuck at the border. I was called and asked to provide customs information on the order that can only be provided by Jimmy Lion. My FedEx tracking was provided in a foreign language. I have now made repeated requests to Jimmy Lion to find out where my order is. No response. I had no idea these socks originate in Spain or wherever. Super sketchy. I want to request a refund but I'm getting nowhere.

I first discovered these in their shop when I was in Madrid and purchased a few pairs. They were so soft and I love the designs.
A few years later and I wear them very often, so wear and tear means they're no longer at their best.
I ordered some online to be delivered to the UK.
Bearing in mind they're coming from the EU and we have more customs controls these days, they were delivered in a week.
I still love them and will seek them out whenever I visit Spain.

Bonjour une commande passée ke 2 juillet toujours pas reçue. Malgré un mail m'avisant de la livraison et un mail demandant mon avis suite à la livraison.
Échanges de mail. Le transporteur dit avoir livré. Moi je n ai rien eu malgré la présence de mon mari à la maison.
Ça traîne. Vais je recevoir ma commande un jour ? Être remboursée ? Je veux mes chaussettes !!!

NO HA LLEGADO EL PEDIDO Y NO CONTESTAN. EL PEOR SERVICIO DE ATENCION AL CLIENTE.

This is sent on behalf of the person who ordered them for me as a gift(Erika Veremenko)!

Awful Delivery and Customer service.
I ordered 10 days ago and still yet to arrive, to then receive a notification I need to now pay a customs charge of 1/3 of the order!!! I appreciate I should may have checked but this to me was a UK based company so it was a surprise! My whole experience has been appalling!!! STAY CLEAR!!!!

Ho ordinato e pagato dei calzini che dopo 12 giorni non mi sono ancora arrivati. Ho contattato il il loro centro di assistenza 2 volte : la prima sollecitando l'invio, la seconda chiedendo il rimborso. Mi hanno risposto che avrebbero verificato con il corriere e poi il silenzio e il mancato rimborso. Sono scorretti!! Non acquistate sul loro sito!!

fatal servicio de atencion al cliente, y peor la compra on line, era un regalo de cumpleaños muy importante y envían el paquete sin la tarjeta de felicitación y con el precio puesto , un embalaje de carton cutre.
el chat on line con una Macarena se desentiende , deseando buen día, no dan soluciones y ni disimula que no la importa , no lo recomiendo , hay otras marcas mas chulas y a poco con mejor atencion , tardan en contestar teniendo que estar pendiente y volver a tener que escribir al chat.poca porfesionalidad.

Les chaussettes Jimmy Lion ont un design très beau, mais la qualité est vraiment très très basse. J'ai acheté mes 3 paires de chaussettes il y a 5 mois et 2 sont déjà trouées à des endroits inhabituels (talon et haut de la chaussette vers la partie élastique). Les conditions de nettoyage sont tout à fait classiques et non agressives.
(A signaler : chaussant du 40, la plus petite taille est un tout petit peu grande...)
Bref, la qualité est Vraiment à revoir au vu du tarif !