Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... もっと見る
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I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available... もっと見る
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.
Easy to order and collect in store as relatively small amount. Some confusion about when it was ready as I expected phone call when currency was in store. This was resolved by John Lewis. I am disappo... もっと見る
企業情報
当該企業による記述
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
連絡先
4.5
優良
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy collection.
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my passport, for identification, and just walk in to see a John Lewis partner collect the money and carry on my way. All fairly seamless once ordered.
2026年7月3日
John Lewis Money からの回答
Thanks for your review, Anthony. I'm delighted to hear you found purchasing your currency with us, really quick and easy. Thanks again for choosing John Lewis. Hope you have a great holiday. All the best, ^Lynda.
John Lewis Money からの回答
Hi Diane. Thanks so much for your review, and for choosing John Lewis. Hope you have a great week. ^Lynda.
I called into the Cheltenham Waitrose…
I called into the Cheltenham Waitrose Bureau de Change for some holiday spending Euros for my three grandchildren. The partner was extremely helpful and efficient. Thank you
2026年7月3日
John Lewis Money からの回答
Thanks for your review, Peter, and for choosing to purchase your currency from John Lewis. I hope your grandchildren have a wonderful holiday. All the best ^Lynda.
Have used this service before on…
Have used this service before on numerous occasions excellent.
2026年7月3日
John Lewis Money からの回答
HI Ann. We're so happy to hear you've consistently had excellent experiences with our service! Thanks for choosing John Lewis Money. ^Steph
Excellent process and Rates
Excellent process , excellent rates , Always Always use John Lewis Money 😊
2026年7月3日
John Lewis Money からの回答
Hi Dawn. We're so glad to hear you consistently have such a positive experience with our services. We truly appreciate your loyalty! ^Steph
Very helpful and prompt service
2026年7月3日
John Lewis Money からの回答
Hello Mr Russell. We're so glad to hear that our service was helpful and prompt for you. We truly appreciate your positive feedback! ^Steph
Ordered and collected within the hour
Ordered and collected within the hour. Super friendly staff. Easy peasy.
2026年7月2日
John Lewis Money からの回答
Hi there Jacqueline. We're so happy you had such a positive experience with us and our friendly Partners. We appreciate your kind words! Thank you for choosing John Lewis Money. ^Steph
John Lewis Money からの回答
Hello Duncan. We're so happy to hear you found our rates excellent and our service efficient. We truly appreciate your positive feedback! ^Steph
It was easy to order and arrived…
It was easy to order and arrived quickly with no problems and the rate was good
2026年7月2日
John Lewis Money からの回答
Hi David. We're so glad to hear that your ordering process was easy and that your delivery arrived quickly without issues. We appreciate your positive feedback! ^Steph
Money never got delivered
Money never got delivered. Largely due to the incompetence of Royal mail. Got an email to say they had tried to deliver hut no card was left through door. Was promised redelivery the next day but that did not happen either. Had paid for special delivery as well!
Made contact with customer service team last week- not heard anything back from them!
2026年7月2日
John Lewis Money からの回答
Hello, we're sorry for any disappointment caused. I understand this is a frustrating experience for you.
Should you need further assistance, please make contact with the dedicated Customer Service team. ^Alan
Dispute takes 45 days to resolve and not allowed to update
A mistake happened and a dispute was raised on flights I had booked. I notified the credit card company swiftly it was a mistake and they told me they could not help me once a dispute has started. They don't listen to common sense from their customers or seem to want to resolve a problem. It takes 45 days of not knowing what is going on with a transaction. The person who answered the phone refused to let me speak to a dispute specialist. Please work harder on your customer service offering and use common sense.
2026年7月1日
自発的なレビュー
John Lewis Money からの回答
Hello Caroline, we're sorry you have been left unhappy with the service being provided.
Should you wish to raise a formal complaint, or escalate your concerns, please use the details found at: https://www.johnlewismoney.com/partnership-credit-card/faqs Thanks. ^Alan
Efficient and competitive rates
Easy to order and collect from nearest Waitrose. Competitive rates. Staff at pick up point very courteous as always.
2026年6月24日
John Lewis Money からの回答
Hello Parul, thanks for leaving your kind feedback. We're pleased you found the process easy to follow and the rates to be competitive. The Click & Collect service remains popular, helped by the type of service you received.
We look forward to seeing you again. ^Alan
John Lewis Money からの回答
Hello Dave, we're so glad you found our service both quick and efficient, and that our rates were competitive. Thank you for the positive review. ^Trish
I loved the range of notes
I loved the range of notes that were provided - lots of practical smaller ones
2026年7月1日
John Lewis Money からの回答
Hi Rob, thanks for the kind comments. It's great to know you were happy with the range of notes we provided. We really appreciate your positive feedback. ^Trish
Prompt service with good humour and the…
Prompt service with good humour and the rates were competitive
2026年6月30日
John Lewis Money からの回答
Thank you for the great review Michael. We're so glad you appreciated our prompt service and competitive rates. We always aim for a positive experience! ^Trish
Fast efficient service
Fast efficient service. Decent rate. Didn’t order as only getting euros and in stock. Convenient to just call in while out shopping in Trafford Centre
2026年6月30日
John Lewis Money からの回答
Thanks for your 5 Sat review Beverley, also for choosing us to purchase your Foreign Currency. ^Gina
John Lewis Money からの回答
Hi Christian, we appreciate you taking the time to submit this review, and for your great feedback. ^Gina
A competitive rate
A competitive rate, a swift transaction and a very pleasant cashier. What more could one ask for?
2026年6月24日
John Lewis Money からの回答
Thanks for your 5 Star review Chris, and we appreciate your feedback. ^Gina
Far easier than the post office
Far easier than the post office - very efficient and customer focussed approach
2026年6月30日
John Lewis Money からの回答
Thank for your excellent feedback Stephen. ^Gina
I ordered my travel money as l always…
I ordered my travel money as l always do from John Lewis money, this was purchased on my credit card and was a click and collect order being delivered to my local Waitrose branch for collection.
But from ordering my money l was never contacted or informed that my purchase was delivered to the branch and awaiting collection, l had to contact John Lewis money after four days to see where my order was.
Very sloppy customer service would seriously think about ordering elsewhere in the future.
Thank you
A loyal J/Lewis customer
2026年6月19日
John Lewis Money からの回答
Hi David, thanks for your review, and I'm really sorry to hear we've let you down on this occasion. I'll pass on your feedback to the team. If you wish to discuss further, please give them a call on 0330 123 3396. Thanks. ^Gina
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