Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... もっと見る
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Easy to order and collect in store as relatively small amount. Some confusion about when it was ready as I expected phone call when currency was in store. This was resolved by John Lewis. I am disappo... もっと見る
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.
I have used John Lewis Money for foreign currency many times and always receive good service. I required a larger amount than usual recently and pre-ordered and was notified when it was ready.
企業情報
当該企業による記述
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
連絡先
4.5
優良
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Excellent Service as usual.
Excellent Service as usual.
A few smaller denomination notes would be useful though.
2026年7月5日
John Lewis Money からの回答
Hi Debbie. Thanks for taking the time to review your experience, and for choosing John Lewis. I'm glad you found the service to be excellent, and I'll be happy to feed back regarding the denominations. Best regards, ^Lynda.
John Lewis Money からの回答
Thanks for your review Alice, and for choosing John Lewis. It's great to hear the process was hassle free. ^Lynda.
Terrible service
ordered for delivery after 2pm on 27 June. Didn't arrive. Went to store to collect but no joy. Had to go on holiday without the money and pay a huge fee to withdraw cash when I arrived in the country.
To make matters worse I am still receiving emails to collect the money and although I contacted customer services about this who confirmed I would get a full refund, I am still waiting. Very disappointed especially as I could have just gone to my local foreign exchange and bought my currency.
2026年6月27日
John Lewis Money からの回答
I'm so very sorry to hear that Jen. Please reach out to our specialist team on 0330 123 3396 or email us at service@foreigncurrency.johnlewisfinance.com with your order number and details, and we'll be happy to help. ^Lynda.
Staff were extremely helpful
Staff were extremely helpful. I collected pre-ordered currency and was advised to check it to see if the denominations were ok for my needs. They weren't. Most were very large value notes....the cashier was able to make the order more appropriate.
2026年7月5日
John Lewis Money からの回答
Hi there Val. I'm glad to hear we were able to change the notes for you, to better meet your needs. Thanks for your review, and for choosing to shop for your currency with John Lewis. ^Lynda.
Such a simple process
Such a simple process. Easy ordering online plus click and collect from our local Waitrose at a convenient time for me.
2026年7月5日
John Lewis Money からの回答
Thanks for your review, Michael and for choosing John Lewis. It's great to hear you found everything to be simple and convenient. All the best, ^Lynda.
John Lewis Money からの回答
Great to hear, Ann. I appreciate you taking the time to review your positive experience, and that you chose to shop for your travel money with John Lewis. All the best, ^Lynda.
Amazing well trusted service.
2026年7月5日
John Lewis Money からの回答
Hi there RK. We truly appreciate your kind words. Thanks for your review, and for choosing John Lewis. ^Lynda.
Very easy and friendly staff
Very easy and friendly staff. I always get my travel money here as the rates are always good and I can exchange any money I don't use at an excellent rate.
2026年7月5日
John Lewis Money からの回答
Hi Susan. Thanks so much for taking the time to review your experience. I'm delighted this was so positive & appreciate you choosing to use John Lewis for your travel money. All the best, ^Lynda.
John Lewis Money からの回答
Hi Maureen. I'm happy to hear that ordering and delivery were simple for you. We appreciate your positive feedback! ^Lynda.
Quick and easy
Quick and easy, card received in a few days, never thought I would own a John Lewis card! Yippee!
2026年6月30日
John Lewis Money からの回答
Hi Lorraine! I'm really happy to hear that application was such a positive experience, and that you recieved your Partnership card quickly. Thanks so much for taking the time to submit your review, and for choosing John Lewis. All the best, ^Lynda.
Very good service - used for a reason
Very good service, ordered before 3pm as advised and postie was knocking on the door at 8.30am the next day... excellent!
Reason for going this route was we ordered click and collect before and when we got to the store the bureau de change was closed for lunch with no-one available to pick our order... sign of the times I guess. 😔
2026年7月4日
John Lewis Money からの回答
Thanks for your review, Roy and for choosing John Lewis. I'm delighted you were happy with the service, but sorry about your previous experience, which I'll ensure to feed back. ^Lynda.
John Lewis Money からの回答
Hi there Lesley. I'm delighted to hear that you had this positive experience. Thanks for your review, and for choosing John Lewis.^Lynda.
Quick efficient service
Quick efficient service. Friendly helpful staff. £5 off transaction with JL card made the rate competitive
2026年7月4日
John Lewis Money からの回答
Hi George. I'm so pleased to hear you had this positive experience. It's great to know that the discount made our rates even more competitive. Thanks for your review, and for choosing John Lewis. ^Lynda.
Quick and easy
No Queue, polite person served me. I was in the store so it was convenient, although the exchange rate was not the best.
2026年7月4日
John Lewis Money からの回答
Hi there Linda. I'm happy to hear had this positive experience in our store. We appreciate your feedback regarding the exchange rate. All the best, ^Lynda.
Very easy process to apply
Very easy process to apply
Excellent self explanatory information about everything I need to know online
2026年6月30日
John Lewis Money からの回答
HI there, Gail. We are so glad to hear you found the application process easy and the online information helpful. We really appreciate your positive feedback!^Lynda.
All good ,money arrived at Waitrose on…
All good ,money arrived at Waitrose on time. No problems
2026年7月3日
John Lewis Money からの回答
Hi there Wayne. I'm happy to hear you recieved your currency quickly and easily. Thanks for your review, and for choosing John Lewis. All the best, ^Lynda.
John Lewis Money からの回答
Great to hear, Karen. Thanks so much for your review, and for choosing John Lewis. ^Lynda.
Easy collection.
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my passport, for identification, and just walk in to see a John Lewis partner collect the money and carry on my way. All fairly seamless once ordered.
2026年7月3日
John Lewis Money からの回答
Thanks for your review, Anthony. I'm delighted to hear you found purchasing your currency with us, really quick and easy. Thanks again for choosing John Lewis. Hope you have a great holiday. All the best, ^Lynda.
John Lewis Money からの回答
Hi Diane. Thanks so much for your review, and for choosing John Lewis. Hope you have a great week. ^Lynda.
I called into the Cheltenham Waitrose…
I called into the Cheltenham Waitrose Bureau de Change for some holiday spending Euros for my three grandchildren. The partner was extremely helpful and efficient. Thank you
2026年7月3日
John Lewis Money からの回答
Thanks for your review, Peter, and for choosing to purchase your currency from John Lewis. I hope your grandchildren have a wonderful holiday. All the best ^Lynda.
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