Rooster  レビュヌ 606

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TrustScore 5段階評䟡の4

4.1

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Very easy to set up my policy online, payments was very simple. Contacted online help for a mistake I made and it was sorted within a few minutes. I will use this company again and highly recommended.... もっず芋る

5぀星のうち5の評䟡

Non pressurised conversation! Colleague was very knowledgeable, and when I needed to change insurers she understood the issue and the additional cover that I required. Even though the result was tha... もっず芋る

5぀星のうち5の評䟡

Rooster offered me with the cheapest policy when I needed to obtain a new insurance policy, around 25% cheaper than other insurers on comparison sites with equal cover, baring in mind I was 2... もっず芋る

5぀星のうち1の評䟡

Decided to ask before the 3 week test drive whether you would insure my car afterwards. You said you wouldn't. You should say at the beginning that you don't insure performance cars despite the qualit... もっず芋る

䌁業が回答したした

䌁業情報

  1. 保険䌚瀟
  2. ハむダヌ サヌビス

圓該䌁業による蚘述

Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save


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4.1

ほが満足

TrustScore 5段階評䟡の4

606件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

The app has been reviewing my driving


The app has been reviewing my driving data for 2 months and not given a single quote pointless even doing it

2024幎6月11日
Rooster  ロゎ

Rooster からの回答

Dear Jack, unfortunately we were not able to offer you a quote due to not meeting our minimum requirements. You can see a summary of your driving score within the app & you should have already received an email confirming that sadly we can't offer you anything. Thanks for giving Rooster a go.

5぀星のうち1の評䟡

Disappointed

Decided to ask before the 3 week test drive whether you would insure my car afterwards. You said you wouldn't. You should say at the beginning that you don't insure performance cars despite the quality of driving. It clearly has nothing to do with the standard of driving as I've been through many advanced driving courses, Misleading.

2024幎8月16日
Rooster  ロゎ

Rooster からの回答

Hi Nicola, we make it very clear on the sign up page that we have additional restrictions on some vehicles, so we're sorry you missed this. All driving data is valid for 18 months, so if we can't offer a quote initially, if a customer changes their vehicle they can come back to us. Thanks for considering Rooster.

5぀星のうち1の評䟡

A complete waste of time: Don’t bother—they just want your data, not to insure you

You sign up, enter all your details, spend 2 weeks doing their test, get a good score, only to be told their underwriters won’t insure you! Absolute waste of time and god knows what they do with your data — probably sell it on.

2024幎7月29日
自発的なレビュヌ
Rooster  ロゎ

Rooster からの回答

I am sorry we were not able to offer you a quote. Sadly we do have a number of restrictions in place, however your test drive is valid for 18 months, so if any of your details change please come back to us.

5぀星のうち1の評䟡

If it's too good to be true - it is.

Went through all the rest drive and little hoops.
Moral of the story - if it sounds too good to be true, it definitely is.
They ask you for details before your test drive, lead you into a false hope, provide you with a quote, and then take it back and say you can't have that quote due to details you disclosed earlier.

I completed my test drive, informed them that I had an SP50 from over a year ago.
(Doing 56 in a temporary 50 on a motorway. Not even real speeding but hey-ho"
Got through to the quote, looked pretty good, but not great, so asked if they could do better on the price, and they did!

Until I wanted to know what changes would be made to the cost after providing proof of two years no claims.

They then sent me a message stating "we can't insure you because of your conviction"
Which they knew about, BEFORE giving me a quote.

Stop giving people quotes and then snatching the back because your system is flawed, and fail to do anything about it.
Stop leading people on and providing them with a false sense of security.

Do better

2024幎7月23日
自発的なレビュヌ
Rooster  ロゎ

Rooster からの回答

Hi Alissa, unfortunately we were not able to offer you a quote. Your initial quote was indicative until you confirmed all of your details. Thanks for giving Rooster a go, and again sorry we couldn't help.

5぀星のうち1の評䟡

Only insured me for year and didn’t


Only insured me for year and didn’t offer a quote for next, these small companies will always leave you in difficult situations. I have learnt my lesson to go with admiral now.

2024幎7月16日
自発的なレビュヌ
Rooster  ロゎ

Rooster からの回答

Hi. We'd like to look into this further for you, but we need your full name and address. Can you please confirm this on our Live Chat via the app, or please send an email to hello@joinrooster.co.uk. In some circumstances we sadly aren't able to offer a renewal due to a change in our underwriting terms, but if you can come back to us we can investigate further. Many thanks.

5぀星のうち5の評䟡

Good

Hello, I want to thank you for being insured by Rooster and say that so far I have not found difficulties or problems filling out my policy, now I will evaluate my service in the next few days, that my insurance is active and so I will be able to evaluate Rooster with a different view. Thank you so much so far.

2024幎7月8日
Rooster  ロゎ

Rooster からの回答

Many thanks for your review and welcome to Rooster's community of good drivers. Please come on our Live Chat via the app if we can be of any assistance managing your policy.

5぀星のうち1の評䟡

Well far from ‘cheap’ acctually more


Well far from ‘cheap’ acctually more expensive than many other providers

2024幎7月12日
Rooster  ロゎ

Rooster からの回答

Many thanks for your message. We can't find any record of you having received a quote from us with the email address provided. Please can you come on our Live Chat via the app so we can look into this further for you. Many thanks.

5぀星のうち5の評䟡

Can’t fault them.

Setup a policy via DriveScore with Rooster. Compared to other insurance providers these guys had by far the best quote. Had a couple questions and their live chat feature was great as I spoke to a real person not a robot, they were really helpful and replied within 1/2 minutes. Can’t fault the service.

2024幎7月3日
Rooster  ロゎ

Rooster からの回答

Thanks for your positive review. Great to have you on board. If you need any further assistance our customer service team is happy to help.

5぀星のうち2の評䟡

The trials of a British beacon

You failed to quote me as a young driver...... Very disappointing. In years to come I will remember the feeling of emptynis as I slowly sob over my un insured car. I hope I become an example of your failure.... A beacon of hope, if you will, to future Generations of roosters.

2024幎6月28日
Rooster  ロゎ

Rooster からの回答

Hi Izak, unfortunately as explained on our Live Chat, your specific circumstances mean we cannot offer you a quote. We are constantly striving to work with more underwriters to open up our offering so we hope in the future we can help you. Thanks for considering Rooster.

5぀星のうち1の評䟡

I have finished driving test and


I have finished driving test and waiting from quote for couple of days.
I havet recieved the quote than i massaged them
HERE IS THE BELOW MASSAGE FROM ME.
*Hi, my test is been finished. How long does it takes to genrate qoute?*

THEIR ANSWER IS BELOW
*Do you drive often? We only managed to collect 56 miles from your test drive. We usually need around 200. After looking at your quote i can see you dont yet meet our minimum requirements, you need to of held your full UK license for at least 12 months before we can insure, sorry you missed this. Hopefully we can help next year.*

*MY REPLY*
🀣 Such a joke? I though your app alogaritham is good? During my driving test, I drove to Manchester from leeds. Bradford from leeds twice and when i saw a sponsor add on instagram from your page. It was explaining that you guyz also insure new driver. Your add is perticularly for new driver explain that "DID YOU RECENTLY PASSED YOUR DRIVING TEST? AND GETTING EXPENSIVE INSURANCE" Something like that.
Also, your algorithm dont work properly
I drove more that 200 miles definately bcz every weekend i travell to manchester or Bradford from leeds..
Rubish not recomended.

Also if there is a requrinment to hold the licence for atleast 12 months then why did they took my licence details and give me a goo to test?
They are collectign someone data?
Bcz from my licence details they know that i am a new driver and not hold licence more than 5 months?

I am going to send them a notice throug lawyer.
Bcz if there a requirment than they should not have give me a goo to the test while taking details..
They are froud. I am going to handle them now

2024幎6月26日
自発的なレビュヌ
Rooster  ロゎ

Rooster からの回答

Hi Shahnawaz, thanks for your message. I can see you have been in touch with our Live Chat today to discuss the specific reasons why we couldn't offer you anything at the moment. Your test drive is valid for 18 months, we may be able to offer you something in the future. Please come on hello@joinrooster.co.uk if you'd like to discuss anything further with us. Many thanks.

5぀星のうち1の評䟡

Not working

It never work I click all the notifications etc it will say it will start recording my driver never work record nothing just give up 😂😂

2024幎6月19日
Rooster  ロゎ

Rooster からの回答

Hi, I am sorry to hear it appears we are not collecting any driving data for you. Please can you come on our Live Chat via the app so we can try and resolve this for you, and then hopefully we can offer you a competitive quote. Look forward to hearing back from you. Thanks.

5぀星のうち5の評䟡

Good reminders cheap petrol in area

Good reminders cheap petrol in area, when mot due etc

2024幎6月8日
Rooster  ロゎ

Rooster からの回答

Hi David, great to hear you are using the app's other non insurance features. Please let us know via our Live Chat if you need any further assistance with your car insurance quote. Thanks.

5぀星のうち2の評䟡

Not what I expected

Wanted an insurance quote but you had to drive around to use the app so they could assess your driving before that happened. Not what I needed at the time but may be useful to some

2024幎5月26日
Rooster  ロゎ

Rooster からの回答

Hi, thanks for your message. At Rooster we record your driving behaviour for about 3 weeks before we can look to offer you a quote, only insuring safer drivers & offering those safer drivers fairer prices. The test drive is valid for 18 months, so even if you don't have the time before your renewal it is certainly something to bear in mind next year. In the meantime, there are plenty of traditional insurers out there who don't look at your driving behaviour, so best of luck with your search for another insurance company!

5぀星のうち1の評䟡

renewal price was higher than previous


renewal price was higher than previous price even thou no claims no accidents no points on license, same car same address. first year it was great, the quote they gave me was considerably lower than other companies, i don’t understand the reason behind the hike in price.

2024幎5月21日
Rooster  ロゎ

Rooster からの回答

Hi Ibrahim, I am sorry we couldn't offer you a better price for your renewal. As we explained previously, prices for insurance have increased substantially across the market. The average increase is 58%. If you'd like to speak to us further please come on our Live Chat via the app. Many thanks.

5぀星のうち3の評䟡

Used to be great.

I joined rooster a few years back, and after completing the test drive, they gave me a quote that was considerably less than others. It was great, and I was with them for 2 years. However, towards the end of my second year, they got new underwriters, and then at my next renewal my price went up by more than 3x. I had no accidents or incidents, same car, no change in cover requirements and I actually had 3 points expire.
When I reached out to the customer service asking why the price has gone up so drastically, the rep came back to me and said he has managed to bring my price down a bit, but didn't give any further details. As I was reviewing my information, I then noticed that my marital status had been changed to married, and when I changed this back to single, the quote went back to where it was. This is quite concerning, considering that constitutes fraud.
Maybe it could be a good experience for someone else, it definitely initially was for me, but it isn't what it used to be.

2023幎6月28日
自発的なレビュヌ
Rooster  ロゎ

Rooster からの回答

Hi Tinashe, we are sorry that we couldn't offer you a competitive renewal . Regarding your comment about your marital status, this should have remained the same, so we are very surprised to hear this. However, so we can investigate further, please come on our Live Chat via the app. Many thanks.

5぀星のうち5の評䟡

Good cover, sensible price

Good cover, sensible price, easy to review policy cover, conditions and documents on my phone. All documents received immediately after payment of deposit. Recommended +++

2024幎4月29日
Rooster  ロゎ

Rooster からの回答

Thanks for your positive comments.

5぀星のうち1の評䟡

would litterally tell me that we can't


would litterally tell me that we can't give you quote because your name is flagged, like what? what do you mean by flagged? you dont have any proof, I didn't do anything, what do you mean by flagged, wasted my two weeks. better to go with other insurance providers.

2023幎4月27日
自発的なレビュヌ
Rooster  ロゎ

Rooster からの回答

Hi Salman, can you please come on our Live Chat via the app, because we can't find any recent activity with you, so it'd be good to know more information on this one. Look forward to hearing back from you. Many thanks.

5぀星のうち5の評䟡

Best car insurance policy

Best car insurance policy. Sheep and customer service is excellent.

2024幎4月26日
Rooster  ロゎ

Rooster からの回答

Hi Hamdi, thanks for your positive comment. Pleased we have been able to save you money and great to hear you've had a good customer service experience with us.

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