Karhu レビュー 

Trainers 'lost in transit. 2 months later still no refund

Sadly I didn’t read these reviews before placing an order with karhu (uk) ps there isn’t a Karhu uk as they come via mainland Europe. Ordered trainers almost 4 weeks ago and never received them. Having to chase both Karhu and FedEx and now requesting a refund. Shame as trainers looked good but will now never know. Customer service friendly but not very good - never respond or give timescales for any resolve.

I placed an order over a month ago now on the Karhu Canada site. Having read a few of these experiences, I am now fairly certain that this was a fake site or scam.
I have obviously not received anything!
The order was placed online and forwarded to PayPal where I paid a 'Mr James Bogaki'. I assumed he was a distributor?! Still no idea who he is as nobody has replied to my emails!
I have been provided a tracking number, via the pay pal updated shipping page and it looks like the order has originated from Paris and currently in NY. I live in Canada! I am doubtful that i'll receive this order and even if it does magically turn up, I'm guessing there will be damage.
Multiple emails to both the main Karhu website and Mr Bogaki have resulted in zero replies and a lot of wasted time. VERY DISAPPOINTED.
I am hoping that the one saving grace is that they made me pay via pay pal - I have already submitted a refund request.
AVOID this company or at least buy from a store. However, I won't be supporting any business that clearly treats customers so badly.

If you are considering making a purchase from the official Karhu website, you might want to think twice. In the event of any issue, no matter how small, don't expect their customer support to even reply to your emails.

Although Karhu produces high-quality products, its poor sales approach could potentially lead to its downfall. I have been buying their sneakers for years through local stores in my city. I felt really connected to their brand. But now, I am quitting.

Ik heb 9 maart schoenen besteld en nog steeds niks binnen. Ik had mails gestuurd en ze zouden het oplossen, maar nog steeds niks meer van gehoord. Ik wil mijn geld terug. Wat een slechte service!!

Last 2 orders, first one after 3 weeks of waiting was advised item is not instock and they would refund money ( why let me order trainers that are arnt in stock? ) After 1 month was issued refund.

Second order recently has been 3 weeks since ordered trainers,firstly Karhu said the courier has had some issues,then was advised courier is sending item back? Now been advised they will refund when they receive trainers back which can take up to 30 days for refund?

So that means I could wait in total 2 months for a refund due to problem with courier?

Overall have spend 3 months ordering / sending emails,and the emails I get back are not even acknowledging my frustration?

I will now make official complaint,great trainers poor customer service 🙃

Terrible customer service and webstore experience.
I ordered two pairs of shoes from the official karhu.com site. I waited 2 weeks and sent an inquiry about my order. They replied that the order has been returned to the sender due to a "technical fault". They promised to send the money back, because the shoes could no longer be sent for some reason (apparently the right sizes were no longer in stock). I waited for my money and I got the money back for the other shoes after about a week of waiting. I still haven't received my 95 euros back for the other pair of shoes and more than a month has passed. I am in the process of filing a complaint with the national consumer protection agent.

Slechter dan dit wordt het niet. Order geplaatst. Niets gekregen. Van het kastje naar de muur worden gestuurd door de onvriendelijke klantenservice. Na 2 weken nog steeds geen order te hebben ontvangen. en elke dag te hebben gebeld, heb ik inmiddels schriftelijk de koop ontbonden. Gelukkig het geld teruggestort gekregen. Ik hoef nooit meer iets met dit bedrijf te maken te hebben. Schandalig bedrijf!

Awful experience. Tried to purchase the same pair of shoes twice, only to chase shipping for over a week. When customer service responded they blamed a system issue, and then that the shoes were out of stock despite still showing as being in stock over 10 days later. No apology - was told to “try purchasing (a third time) to see if they were now back in stock”.

Arnaque, fuyez!!!
A ce jour aucune nouvelle de ma commande passée le 14/11/22.
Malgré plusieurs relances de ma part auprès du service client je n´ai reçu aucune réponse. C’est une honte.

Don‘t order there terrible customer service, not able to send an order confirmation, find an order in the system, even not able to receive an e-Mail. Oh no Madame, you know what? There are a lot of fake Karhu websites, this is not our problem if you order there. The management of Karhu should hear that, this is the best way to lose new customers, cause fake websites are a problem for Karhu sales turnover. Good bye!

I ordered some shoes and a jumper and they didn't send me the jumper. I've contacted the customer service team but they haven't replied.

This is just stupid.. Great products, but I ordered the wrong size and now there's been no reply from their customer service in more than a week. And the order refers to a prepaid label in the package, which was nowhere to be found.

AVOID AVOID AVOID!!
made order zero reply from customer service at all and tried reaching them via their website and twitter.
I now can't log into my account on their webpage as it is saying my email is not recognized.
Scam, I don't know how they are still operating!

I purchased shoes and a tshirt. 3 months and no delivery.

I have asked multiple times but they will not provide a tracking number. They offered to refund me 40% of the purchase price when I have received 0% of my purchase. It is the worst customer services I have EVER experienced with no exaggeration.

Shocking! Do not buy from their online store. Shoes are great so if you want some get them from a local retailer.

3 months and no sneakers. I'm not sure if this is a straight up scam or just the worst customer service I've ever experienced. AVOID

Same as others have stated. Two weeks (plus) to get the shoes. Same size as other karhu shoes but were too small. Now paying the restocking fee. Customer service nonexistent. You have to request the return label their site says they provide.

Great shoes, abysmal service!
Received wrong item twice, customer service was abrupt verging on rude. I had to pay for my return despite their mistake - they finally provided a label for 1 of 2 mistakes.
Such a terrible and costly experience.
Truly hope they get their act together as if it weren't for the beyond terrible service, the shoes are pretty good.

le pire service apres vente d une entreprise soit disant serieuse! a fuir au plus vite

DO NOT BUY FROM THIS COMPANY. It’s been over a month and still have not been issued my return for $100+ dollar shoes! Terrible customer service that leads you no where even when you promptly return their merchandise.