I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer... もっと見る
企業が回答しました
Amazing. Kilkenny Silver range is so pretty and beautiful. I think they recently had a branding / packaging change and the packaging is so pretty, pink and feminine and gorgeous so that’s what pro... もっと見る
Packaged beautifully. My chain came in the normal Kilkenny Silver box, wrapped in matching tissue paper, and in a Kilkenny Silver bag inside the box. This made the package much bigger than expected b... もっと見る
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... もっと見る
企業が回答しました
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, アイルランド
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer care team via email. And I have received no reply. I'm extremely disappointed.
Edited on 14/09/2026- I have since recieved a reply and refund for the necklace. I'm still disappointed that I cannot get the necklace I ordered. The bracelet in the order was very good, no issues.

Kilkenny Silver からの回答
Bought the moon and back chain for my daughter. Couldn’t be happier with the quality and packaging. Great value for money

Kilkenny Silver からの回答
It was a gift for my 11 year old granddaughter and the box that it came in was beautiful - pink with a gold bow. She loved the box as much as the gift.

Kilkenny Silver からの回答
Beautiful necklace and good customner service. Very pleased

Kilkenny Silver からの回答
I love the earings. It was a gift to myself but the packaging was perfect for a gift, so pretty & professional.
Thank you. I will definitely be shopping again 👍

Kilkenny Silver からの回答
Beautiful Jewelry, easy online ordering and fast delivery to the UK, plus a very welcome surprise gift!
Thankyou

Kilkenny Silver からの回答
Ordered silver harp stud earrings on March 1st 2026. As of today still haven’t received. Sent multiple emails, no response. Buyer beware, DO NOT order online from here, scam.

Kilkenny Silver からの回答
I ordered the Intricate Celtic Trinity Pendant with Large Emerald Cubic Zirconia in Yellow Gold (€54 plus €12 shipping, Order #14694) back on April 1st. While the necklace took a bit of time to arrive and wasn't quite the right fit for my girlfriend, the customer service that followed was absolutely exceptional.
Clare stepped in and handled the exchange process quickly and flawlessly. Thanks to her outstanding professionalism, the exchange was completely hassle-free, and we are both incredibly happy with the final piece. I highly recommend Kilkenny Silver, especially for their brilliant customer care. Thank you, Clare!

Kilkenny Silver からの回答
I ordered a bracelet from Kilkenny Silver on the 23rd February 2026 and still haven't received it almost 4 weeks later. I have emailed and messaged them a number of times to find out if they can investigate what has happened and have never had a reply. I won't be using them again.
Absoutely delighted with product packaging and prompt delivery
My daughter has recently got her ears pierced, and was delighted to pick and receive her new earrings. Great choice and speedy delivery.
My chain broke and I emailed to report it and I haven't heard a word back.very poor customer service and I.m not a bit happy 😢
Hi I received an order before Christmas and when I opened it for Christmas presents there was an pair of earrings missing. I sent an email that day no response and have sent 2 follow up emails and still no response. Very disappointed ☹️
Treated myself in the sales and the 2 bracelets are absolutely gorgeous and had really fast delivery
Ordered a pair of earrings for Christmas it is now the 5th of January and still no earrings and no response from the company to enquiry and no refund be careful ordering from this company

Kilkenny Silver からの回答
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