I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Amazing. Kilkenny Silver range is so pretty and beautiful. I think they recently had a branding / packaging change and the packaging is so pretty, pink and feminine and gorgeous so that’s what pro... もっと見る
Packaged beautifully. My chain came in the normal Kilkenny Silver box, wrapped in matching tissue paper, and in a Kilkenny Silver bag inside the box. This made the package much bigger than expected b... もっと見る
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
連絡先
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, アイルランド
- kilkennysilver@gmail.com
- kilkennysilver.com
4.3
優良
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
fastest delivery
Ordered 2 necklaces from the website on the 20th of December and I received them the morning of the 22nd of December was honestly the fastest delivery ever
2024年12月20日
Kilkenny Silver からの回答
We know how exciting it is to receive new jewellery, so we aim to provide a fast and efficient service to get your Kilkenny Silver pieces to you as quickly as possible! ✨ We work hard to ensure minimal wait times because we believe you shouldn’t have to wait too long to enjoy your new favourites.
Great service, perfect
Great service, beautiful jewellery, quick delivery, perfect packaging, very happy with this company, definitely recommend
2024年12月18日
Kilkenny Silver からの回答
We truly appreciate it! It’s always a pleasure to hear from happy customers—thank you for your support! 💎😊
Kilkenny Silver からの回答
Thank you for your lovely comment! It’s wonderful to know our jewellery is being enjoyed. 💍✨
Jewellery came very quickly and…
Jewellery came very quickly and beautifully wrapped- fabulous
2024年12月12日
Kilkenny Silver からの回答
We pride ourselves on fast and efficient service because we know you can’t wait to receive your Kilkenny Silver pieces! ✨💎
Absolute 💯 percent
Absolute 💯 percent. I was very lucky the item I ordered online was out of stock and the shop double checked to see if 1 was left and there was.
They called me immediately and were very professional and lovely to deal wit Quick posting & great communication 👏 💯
2024年12月10日
Kilkenny Silver からの回答
Thank you so much! We take great pride in delivering professional service, and we’re delighted to hear your positive feedback. 😊✨
Beautiful bangle
Easy to purchase. Arrived quickly and beautifully packaged. Very pretty and good quality.
2024年12月9日
Kilkenny Silver からの回答
That’s wonderful to hear! We’re so glad you had a great experience with us. Thank you for taking the time to share your feedback. 🙌
Quality earrings, beautifully packaged and quick delivery time! Very impressed!
Bought 2 pairs of children’s earrings and they arrived quickly in beautiful packaging . Earrings are fantastic quality - very impressed and will definitely be buying from Kilkenny Silver again!
2024年12月7日
自発的なレビュー
Kilkenny Silver からの回答
We’re thrilled you’re happy! Your satisfaction is what drives us, and we appreciate your support. 💖
Kilkenny Silver success
Kilkenny Silver have an easy to navigate site.
Order dealt with efficiently and easily and delivered without problem.
My purchases look beautiful and of good quality,value for money
2024年11月29日
Kilkenny Silver からの回答
So glad you had a great experience! We appreciate your feedback and look forward to serving you again. 💎
Very quick delivery
Very quick delivery. Was no problems with it. The product is very good quality and well priced.
2024年11月20日
Kilkenny Silver からの回答
We truly appreciate your feedback! Providing a professional and seamless experience is what we strive for, and we’re so happy to hear you’re satisfied. 😊
Goods delivered on time and excellent…
Goods delivered on time and excellent quality jewellery.
2024年11月13日
Kilkenny Silver からの回答
Your support is truly appreciated! We take great pride in our service, and your kind words make it all worthwhile. 💙
Frustrated
I have never been so frustrated with a company. I bought two necklaces online and only received one. After many attempts to email, I have yet to receive a response. There is no phone number to call. I would not recommend ordering anything from this company.
I did receive a response from Kilkenny and they are sending my second necklace today. I wish they would have responded quicker but hopefully it will be good now.
2024年10月20日
Kilkenny Silver からの回答
Hi Barb, I am sorry to see your review as I had said in my last email to you that it was a simple mistake made on our side and that I would send you the second necklace no problem. The second necklace has been sent. Please be paitent for it to arrive as it may take a few days to get to the USA from Ireland.
I received a pair of your earrings as a…
I received a pair of your earrings as a present, I liked them so much that I looked to see if you had a matching pendant and you did so I ordered that and received it today and it didn’t disappoint me. I never ordered from you before and would highly recommend your company.
2024年10月21日
Kilkenny Silver からの回答
Thank you so much for you kind review, we are so happy that like our products.
Sweet and Affordable
Very pretty matching jewellery that seems to be well made and all at affordable prices.
2024年10月4日
Kilkenny Silver からの回答
Thanks you for you review. Our goal is to provide our customers with a variety of high quality affordable products.
I was waiting no time for my purchase…
I was waiting no time for my purchase of child's daisy chain and matching earrings they are so beautiful 😍
2024年10月7日
Kilkenny Silver からの回答
Thanks for your review.
Non-existent customer service
Order shipped to the wrong address. Have made multiple attempts to contact them to address the matter and have received no response. I can't recommend this company based on that experience, unfortunately.
2024年9月9日
Kilkenny Silver からの回答
Sorry Clodagh but this is the first time I can see that there was an issue with your address, I can't understand where your emails have gone. I can see your order was delivered.
Great service and very personable…
Great service and very personable staff. Dan in Kilkenny Silver went over and above all expectations to sort out gifts for me when it was discovered the items I had ordered were out of stock. Really appreciated the effort and the gesture. Very sound!
2024年9月17日
Speedy delivery Beautifully presented…
Speedy delivery Beautifully presented high quality gift Thrilled with my purchase
2024年9月16日
First Class Service.
I am absolutely delighted with the pendant and bracelet i purchased from you love the presentation boxes My niece and nephew in USA Will be delighted to get these gifts from Ireland ,easy to use website and fast delivery.Thanks again .
2024年9月10日
Exceeds expectations
Easy process, goods arrived when specified. As they are a present haven't opened them.
2024年8月30日
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