Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesnât get a... ãã£ãšèŠã
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First of all, the car was fine, the staff was friendly. But I think the general strategy of this company is to squeeze money out of their customers wherever they can. - I paid ~150⬠for crossing... ãã£ãšèŠã
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Rien à redire sur KlassWagen, voiture nickel, instructions trÚs claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... ãã£ãšèŠã
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About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vansâready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, IaÈi, TimiÈoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
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Industrie Strasse 1, 2432 , Schwadorf bei Wien, ãªãŒã¹ããªã¢
- +4314360180
- austria@klasswagen.com
- klasswagen.at
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it's a pretty good experience
2026幎8æ11æ¥
Klass Wagen Austria ããã®åç
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Bad experience
The car was Rented via "stress free car Rental". Deposit 2500 Euro did not go through on my platin mastercard due to their payment terminal, they refused to use my visa card instead or my wifes mastercard.
However it was OK for them to use my visacard for the deposit for gasoline. The conclusion was that that I had to buy their insurance on top of the Stressfreecarrental insurance to get the car. - Never again will I rent there.
They claimed the Stressfreecarrental insurance was not a real insurance, when I mentioned that I was covered by the mastercard, I was told it was even worse to be insured two places, therefore they offered a third insurance!
2026幎8æ6æ¥
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Klass Wagen Austria ããã®åç
Dear Mr. Knudsen,
Thank you for sharing your concerns. We are sorry to learn that the vehicle collection process left you dissatisfied.
Please allow us to clarify that coverage purchased through a third party or included with a credit card is separate from the protection offered directly by Klass Wagen. Third-party coverage normally requires the customer to leave the damage deposit and subsequently request reimbursement if any eligible charges arise. Our Klass Total Cover option, however, eliminates the damage deposit requirement.
In accordance with our rental conditions and security procedures, the damage deposit must be secured using an accepted credit card in the main driverâs name. A card belonging to another person cannot be accepted for this purpose. The fuel pre-authorisation is processed under different conditions, which explains why a different card could be used.
We understand that this situation was frustrating and regret that the available options did not meet your expectations.
Kind regards,
KW Team
Thank you for the excellent car we used.
2026幎8æ3æ¥
Klass Wagen Austria ããã®åç
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Only English support!
Only English support!
Although German support was promised, it never materialized.
2026幎8æ1æ¥
Klass Wagen Austria ããã®åç
Dear Mr. Obendorfer,
Thank you for your feedback. We sincerely apologize for the inconvenience and for your experience not meeting your expectations.
We would like to assure you that German-language support is available within our team. We regret that you were unable to benefit from it on this occasion.
Kind regards,
KW Team
Aggressive Insurance Selling and Poor Rental Service
Very disappointing experience with Klass Wagen. The staff member became visibly unhappy when we explained that we already had insurance through VIPCars and did not want to purchase additional insurance from Klass Wagen. It felt like the main focus was on selling their insurance rather than providing proper customer service.
We also had an issue with the security deposit. Our credit card was initially refused for the deposit, with the staff member saying that the card was not accepted. However, after we agreed to purchase their insurance, the same credit card was suddenly accepted. This made us feel strongly pressured into buying additional insurance.
The car was also not properly cleaned and appeared not to have received basic servicing after the previous rental. Shortly after leaving, we noticed warning messages on the dashboard and had to return to show them to the staff. The issue was then fixed.
Considering we had specifically booked a luxury car, receiving a poorly maintained and unclean vehicle was extremely disappointing. Overall, the experience made us question the transparency of the rental process, particularly the strong pressure to purchase additional insurance.
2026幎8æ8æ¥
Klass Wagen Austria ããã®åç
Dear Mr.Lafir ,
Thank you for sharing your experience. We sincerely regret that our service did not meet your expectations.
Please allow us to clarify that third-party insurance does not remove the damage deposit required by Klass Wagen. Customers may either secure the deposit with an accepted credit card in the main driverâs name or choose our additional protection. Different payment conditions apply when Klass Total Cover is selected, which may explain why the same card could then be accepted. Nevertheless, the final choice always remains with the customer, and we are sorry that you felt pressured.
We are currently in peak season, but we understand that this should not affect the expected standard of vehicle preparation and customer service. We sincerely apologize that the cleanliness and condition of the vehicle did not meet your expectations.
Kind regards,
KW Team
tutto ok
tutto ok, auto perfetta, purtroppo abbiamo dimenticato in auto il cartellino per il parcheggio per disabili. forse l'avete trovato se così fosse sarebbe un problema spedircelo? grazie ille
2026幎8æ9æ¥
Klass Wagen Austria ããã®åç
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
First of all the hidden price surcharges and unprofessional communication and the lack of alternatives
FIrst of all: It is not Vienna Airport as quoted in Booking.com, but at the end of nowhere. The shuttle was extremely full and the driver wasn't able to speak German, no problem for me, but not professional. The second driver not able to speak english, only German. The clerk was friendly but tried hard to sell this insurance package. Another negative experience was the outrageous price for a bordercrossing to Germany and the motorway toll sticker (both not included!!) which was not clarly and openly communicated in advance, but hidden in the small prints of the contract. The deposit was so high that my credit card didn't cover it, there was no flexibility or alternative from your side but the expensive insurance. The car (thank you for a litte update..) was demaged and scratched outside and the seats were unhygienic, the rest inside clean. I returned the car 15 hours earlier than booked, no offer of a voucher. I was extremely disappointed that the price at the end was far higher than I booked, I think I cannot recommend your company to anyone without response from your side or refund. I recommend to communicate clearer in advance or at least inform booking.com or other pantner sides better about your hidden extra costs.
2026幎8æ9æ¥
Klass Wagen Austria ããã®åç
Dear Customer,
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify several of the points mentioned in your review.
Our Vienna Airport rental station is an off-airport location, and complimentary shuttle transportation is provided between Vienna International Airport and our rental station. The exact location and shuttle arrangements are communicated during the booking process and in the rental information provided to customers. Transfer time can vary depending on traffic and operational conditions.
Regarding the security deposit and insurance, our Terms and Conditions clearly distinguish between the standard rental conditions and Klass Wagen's own Total Cover option. The standard rental requires a security deposit, which must be provided with an eligible credit card in the main driver's name. Purchasing insurance from a third-party provider, including insurance offered through a booking platform, does not automatically eliminate the security deposit, as such insurance is separate from Klass Wagen's Total Cover.
Klass Wagen Total Cover is an optional product that can reduce the customer's financial responsibility and modify the applicable deposit conditions. Our colleagues may explain this option at the station, but the customer is not required to purchase it.
Regarding cross-border travel, travelling from Austria to Germany is permitted, but it requires the applicable Cross-Border service to be purchased and the necessary authorization to be issued before crossing the border. The applicable fee is separate from the basic rental price. The Cross-Border service does not include local road taxes or motorway vignettes in the destination country.
Similarly, motorway vignettes and road tolls are not automatically included in the basic rental price unless specifically included through a selected Klass Wagen service/package. When travelling to another country, the customer is responsible for complying with that country's road and toll regulations.
With regard to the vehicle condition, all vehicles are inspected and documented according to our rental procedures. Any existing damage should be recorded in the rental documentation, and customers are encouraged to review the vehicle together with our colleagues at pick-up and report any discrepancies immediately.
We are also sorry to hear that you returned the vehicle earlier than originally planned. Early return does not automatically entitle a customer to a refund for unused rental days. Any applicable compensation or voucher is subject to the conditions of the reservation and the Klass Wagen Terms and Conditions.
We regret that you felt the additional services and conditions were not sufficiently clear. Our aim is to provide customers with the available rental, insurance, deposit and cross-border options so they can choose the solution that best suits their needs.
We appreciate your feedback regarding communication and will forward your comments to the relevant team for review.
Kind regards,
This shouldnât be classed as an airport rental
This is not at the airport. They took 30mins to arrive then tried to fit 11 people in a 9 person shuttle. The office is about 25mins from the airport so you need to allow at least 1.5 hours to collect a car! I paid for full insurance and they still told me I had to pay a â¬2600 deposit!
2026幎8æ9æ¥
Klass Wagen Austria ããã®åç
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points regarding the rental process.
Our Vienna Airport location is an off-airport rental station, and complimentary shuttle transportation is provided between Vienna International Airport and our rental station. The transfer time may vary depending on traffic and operational conditions, and we recommend allowing sufficient time for the pick-up procedure, particularly during busy periods.
Regarding the security deposit, we would also like to clarify that insurance or Full Protection purchased through a booking platform or broker is not the same as Klass Wagen Total Cover. Third-party insurance may provide reimbursement for eligible costs after a claim, but it does not automatically eliminate the security deposit required under the Klass Wagen rental agreement.
If the customer chooses the Klass Wagen Total Cover offered directly by us, the applicable deposit conditions are different, according to the Terms and Conditions. Otherwise, the standard damage deposit applicable to the selected vehicle and rental conditions remains required.
We understand that this may not have been clear at the time of pick-up, and we are sorry for any inconvenience caused. Our team is always available to explain the available insurance and deposit options before the rental agreement is signed.
Thank you again for your feedback. We will take your comments regarding the shuttle service into consideration as we continue to improve our customer experience.
Kind regards,
Klass Wagen Customer Care
Everything good
Everything good, just give better information where exactly is the pickup location at the Vienna airport
2026幎8æ1æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you for your review! Your opinion is important to us and helps us improve everything we do. We look forward to your next visit, it was a pleasure serving you!
KW Team
Der Shuttle vom und zum Flughafen istâŠ
Der Shuttle vom und zum Flughafen ist schnell da. Neue Autos und die Mitarbeiter sind sehr freundlich, sprechen aber nur Englisch. Abholen und RÃŒckgabe unkompliziert und schnell.
2026幎8æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Klass Wagen Austria ããã®åç
Hallo!
Vielen Dank fÃŒr Ihre freundliche Bewertung! Wir freuen uns sehr ÃŒber Ihre UnterstÃŒtzung und darÃŒber, dass Sie mit unserem Unternehmen zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrÃŒÃen zu dÃŒrfen! Herzliche GrÃŒÃe,
Ihr KW-Team
Absolutely wonderful
Absolutely wonderful. I can't express how easy it was to go over everything.
They were really, really nice. They returned the deposit -- I had the car for a month. It was one of the best rental experiences I've ever had with any company.
2026幎7æ31æ¥
Klass Wagen Austria ããã®åç
Hello!
Weâre so grateful for your wonderful review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team
Klass Wagen Austria ããã®åç
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
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2026幎8æ8æ¥
Klass Wagen Austria ããã®åç
Dear Customer,
We are very sorry to hear that your experience with Klass Wagen did not meet your expectations.
We take customer feedback seriously, and we regret that we were unable to provide you with the level of service you expected. Your feedback is important to us and helps us improve our services.
We would appreciate the opportunity to review what happened in your particular case. Please send us your reservation number and any additional details regarding your experience at customercare.at@klasswagen.com, and our Customer Care team will be happy to look into the matter further.
Kind regards,
Klass Wagen Customer Care
Alles prima
Es hat alles gut geklappt, der Transfer, die Abholung und auch das Auto waren prima. Und der Preis war auch echt gut.
2026幎8æ7æ¥
Klass Wagen Austria ããã®åç
Hallo!
Vielen Dank fÃŒr Ihr Feedback! ð Wir freuen uns, dass alles reibungslos verlaufen ist und Sie mit unseren Leistungen zufrieden waren. Wir freuen uns auf Ihren nÀchsten Besuch! ðâš
Ihr KW-Team
Klass Wagen Austria ããã®åç
Hello!
Thank you for your feedback! ð We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! ðâš
KW Team
Pick up transfer procedures were notâŠ
Pick up transfer procedures were not clear. Hard to communicate.
The car wasnât clear.
Wiper fluid was empty at pickup.
Surprising additional payments.
2026幎8æ5æ¥
Klass Wagen Austria ããã®åç
Dear Mr.Kaan,
Thank you for sharing your experience. We apologize if the transfer procedure and the information provided were not sufficiently clear.
Some optional services involve additional charges and are selected according to the customerâs individual requirements. We are also sorry that the windscreen washer fluid was not checked before the vehicle was handed over. This was an unfortunate oversight, and your comments will be taken into consideration.
Kind regards,
KW Team
Last moment bad staff treatment
Last moment bad staff treatment. I donât recommend.
2026幎8æ4æ¥
Klass Wagen Austria ããã®åç
Dear Cenk,
We are sorry to hear that your experience did not meet your expectations. We take your feedback seriously and would appreciate the opportunity to understand what happened.
Please contact us at customercare.at@klasswagen.com with further details so that our team can review the situation.
Kind regards,
KW Team
Car in perfect conditions
Car in perfect conditions, the staff was really nice and educated in any aspect.
2026幎7æ28æ¥
Klass Wagen Austria ããã®åç
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
The level of organization
2026幎7æ28æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Klass Wagen Austria ããã®åç
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
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