Car delivered to us at airport and simple handover - car was in great condition and with fuel as organised Large deposit left which was repaid upon return of vehicle without any issues - all in... もっと見る
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レビュアーのコメントを見てみましょう
New and clean cars, good value for money. Effortless booking with clear options what comes to insurance etc. Would have given five stars unless the driver who took us back to the airport terminal h... もっと見る
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I rented car from Klass Wagen through Booking .com. Car was good and services as far as shuttle to airport was excellent ! However, I was extremely unhappy with the scary tactics to get more money... もっと見る
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The pickup was quick. The prices were affordable. The car was excellent. The staff was helpful. Only thing is that it is 5-10 mins from airport. But that’s why they are affordable. They save on the re... もっと見る
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企業情報
当該企業による記述
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
連絡先
Industrie Strasse 1, 2432 , Schwadorf bei Wien, オーストリア
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4.3
優良
80件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
good car
good car, friendly staff, flexible.
insurance always an issue, what to insure, local or not.
2026年4月19日
Klass Wagen Austria からの回答
Thanks for your feedback!
We’re glad to hear you enjoyed the car, found our staff friendly, and appreciated the flexibility 😊
We understand that insurance options can sometimes feel unclear, and we’re always looking to improve how we explain these choices so everything is as transparent and easy as possible.
If there’s anything specific that would have made your experience a 5-star one, we’d really appreciate your input. Please feel free to share your suggestions with us at customercare.at@klasswagen.com
— your feedback helps us improve our services.
We hope to welcome you again soon!
Best regards,
Customer Care Team
Klass Wagen
Prestation irréprochable
Prise en charge parfaite et prestation au top. L'équipe est professionnel et super serviable. Je recommande et je reprendrai sans hésitation.
2026年4月20日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Artur was very helpful and got me to…
Artur was very helpful and got me to the airport in good time 👍
2026年4月17日
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
very good 4 star because of location
very good 4 star because of location
staff was good specially uthan very helpful
thank you
2026年4月20日
Klass Wagen Austria からの回答
Hello,
Thank you for your valuable feedback.
We are pleased to learn that you appreciated our location and that our team provided you with a helpful and pleasant experience.
Your comments are highly appreciated, and we look forward to welcoming you again in the future.
Kind regards,
KW Team
Belle expérience
Nice experience, they were professional, and explanations and top. Not to mention very nice agency quality/price ratio
2026年4月11日
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Excellent car and affordable
The pickup was quick. The prices were affordable. The car was excellent. The staff was helpful. Only thing is that it is 5-10 mins from airport. But that’s why they are affordable. They save on the rents of airport and pass these savings to customers. And they provide shuttle for transfer. Super convenient
2026年4月20日
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Almost no German language but English of all employees very good. --> So no problem at all
Quick service. Very uncomplicated. That´s how it should be.
2026年4月20日
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Car delivered to us at airport and…
Car delivered to us at airport and simple handover - car was in great condition and with fuel as organised
Large deposit left which was repaid upon return of vehicle without any issues - all in all a really good service and will use again
Peter UK
2026年4月20日
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Der Abholprozess mit Treffpunkt HG war…
Der Abholprozess mit Treffpunkt HG war für uns Ortsunkundige etwas speziell
2026年4月20日
Klass Wagen Austria からの回答
Sehr geehrter Herr Kohler,
vielen Dank für Ihr Feedback.
Wir verstehen, dass der Abholprozess sowie der Treffpunkt insbesondere für ortsunkundige Gäste etwas ungewöhnlich erscheinen können. Ihre Rückmeldung ist für uns sehr wertvoll und wird berücksichtigt, da wir unsere Abläufe kontinuierlich verbessern und so klar und komfortabel wie möglich gestalten möchten.
Wir danken Ihnen nochmals für Ihre Anmerkungen und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
KW Team
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Respect des engagements - rapidité - bon rapport qualité / prix
Prise en charge à l'heure prévue à l'aéroport. Explications claires des conditions de prises en charge et respect des engagements. Check-up rapide et retour aéroport dans les délais.
2026年4月17日
Klass Wagen Austria からの回答
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Ich hatte kein so gutes Gefühl mit der…
Ich hatte kein so gutes Gefühl mit der Buchung leider. Wenn man über CHECK24 bucht, dann würde man noch mal mit dem Problem konfrontiert, dass man nicht mit einer Debitkarte die Kaution hinterlegen kann, so dass wir noch mal 220 € mehr bezahlen mussten.
Der Pick-up war zwar gut, aber auch die Benutzerfreundlichkeit der Webseite hat mir nicht so wirklich gut gefallen. Im Auto hingen QR-Codes für ein Fast Check in jedoch haben die QR-Codeseinfach nicht funktioniert. Geht aufjedenfall besser.
Das Auto an sich war aber super
2026年4月12日
Klass Wagen Austria からの回答
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht vollständig Ihren Erwartungen entsprochen hat.
Bitte beachten Sie, dass die Informationen zur Kaution sowie zur Notwendigkeit einer Kreditkarte klar angegeben sind – auch bei Buchungen über externe Plattformen, in der Regel unter „Wichtige Informationen“. Aus Sicherheitsgründen kann die Kaution ausschließlich mit einer Kreditkarte hinterlegt werden; Debitkarten werden nicht akzeptiert.
Bezüglich unserer Website bedauern wir, dass diese nicht Ihren Erwartungen entsprochen hat. Wir versichern Ihnen jedoch, dass wir Ihr Feedback sehr ernst nehmen und es uns hilft, unsere Prozesse sowie die Benutzerfreundlichkeit kontinuierlich zu verbessern.
Es freut uns, dass Sie mit dem Fahrzeug selbst zufrieden waren, und wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Mit freundlichen Grüßen
Customer Care Klass Wagen
Hassle-free service
Hassle-free service, extremely accomodating. We requested early car pick up and they obliged. No hidden fees. Car in good condition. Highly recommended.
2026年4月9日
Klass Wagen Austria からの回答
Hello!
We’re grateful for your review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team
Extremely good and pleasant service
Extremely good and pleasant service. I highly recommend and would gladly use the services of Klass Wagen again.
2026年4月19日
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
bad experience
bad experience, They take you more than 10 km from the airport to an area in the middle of nowhere and then you're held hostage!!! I had purchased insurance through the booking website, but the agent refused to acknowledge it. I was forced to pay an additional €200 for insurance, and then he demanded an extra €100 for crossing the border, even though the quoted price was €14 per day. And that's not all! Then he took a €100 deposit, which he cashed, even though he had told me it was a deposit. I absolutely do not recommend this company.
2026年4月15日
Klass Wagen Austria からの回答
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience and the impression it left, as this is not the level of service we strive to provide.
We would like to clarify that our office locations are situated outside the airport area, with shuttle transfer provided to ensure easy access. Regarding the rental process, all our colleagues are trained to present both available options—either renting with a damage deposit or choosing a zero-risk insurance package—so that, in the interest of transparency, every customer can make a fully informed decision. We do not oblige customers to select any specific option. Please also note that insurance purchased through a broker or third-party platform is not the same as the coverage options available directly at our desk, which may differ in terms and conditions.
Additional services, such as cross-border travel, are subject to specific fees in accordance with our terms and conditions, and these are explained at the rental desk before confirmation.
Regarding the administrative deposit, this is blocked as a guarantee for aspects such as the fuel level or if the vehicle is returned excessively dirty. This means the car should be returned in the same condition as it was at pickup. In most cases, if all conditions are respected, the deposit is released by us at the time of the vehicle’s return; however, depending on the bank, it may take a few additional days for the amount to become available again.
We understand how these aspects may have caused confusion, and we sincerely apologize for any inconvenience.
To review your situation in detail and clarify all charges applied, we kindly ask you to send us your reservation number at customercare@klasswagen.com. We will be happy to investigate your case further.
Kind regards,
Customer Care Team
Klass Wagen
I rented car from Klass Wagen through…
I rented car from Klass Wagen through Booking .com.
Car was good and services as far as shuttle to airport was excellent !
However, I was extremely unhappy with the scary tactics to get more money than was the original agreement. At the office, I was charged more than double what I already paid to booking.com. To me, that is extermly misleading information for clients. I would understand 100 or 150 extra; however more than origina price was unexpected and an unpleasant begining of my vaccation !
Suggestion : maybe do nikt rent cars through booking.com if that is not convenient for you !
2026年4月13日
Klass Wagen Austria からの回答
Dear Customer,
Thank you for sharing your feedback with us.
We’re pleased to hear that you were satisfied with the car and our shuttle service. However, we are truly sorry to learn about your dissatisfaction regarding the additional charges at the rental office, and we understand how this situation could have affected the start of your trip.
Please note that reservations made through third-party platforms, such as Booking.com, may initially include only the basic rental cost. Any additional charges applied at the desk usually depend on the insurance option selected, deposit conditions, or extra services chosen at pickup. That being said, we acknowledge that transparency is essential, and we regret any confusion caused.
To better understand what happened in your case and to clarify the additional costs applied, we kindly ask you to send us your reservation number at customercare.at@klasswagen.com. This will allow us to investigate your booking in detail and provide you with a clear explanation.
We look forward to assisting you further.
Kind regards,
Customer Care Team
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
New and clean cars, but the last impression ruined the overall experience
New and clean cars, good value for money. Effortless booking with clear options what comes to insurance etc.
Would have given five stars unless the driver who took us back to the airport terminal hadn't driven 120 km/h on street with a 70 km/h speed limit and 90-95 km/h on an urban street with a 50 km/h speed limit. It felt like he had a death wish. That didn't leave a positive impression of the company.
2026年4月16日
Klass Wagen Austria からの回答
Hello,
Thank you for taking the time to share your experience with us and for choosing Klass Wagen. We’re glad to hear that you appreciated the cleanliness of our cars, the value for money, and the ease of the booking process, including the clear insurance options—this is exactly what we strive to offer every customer.
Regarding the transfer back to the airport, we’re sorry to hear that this part of your experience did not meet expectations. While we do handle a high volume of reservations and continuously work to reduce waiting times and make transfers as efficient as possible, this should never come at the expense of safe and responsible driving. What you described is not in line with our standards, and we will review this internally with the team involved.
We appreciate you highlighting both the positive aspects and the area where we can improve. Your feedback helps us refine our services, and we hope to have the opportunity to provide you with a fully positive experience in the future.
Kind regards,
Klass Wagen Team
Klass Wagen Austria からの回答
Hello Mr. Murat,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
To better understand the situation and assist you as quickly as possible, we kindly ask you to contact us at austria@klasswagen.com
with more details about your experience.
We are here to help and continuously strive to improve our services.
Kind regards,
KW Team
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