Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... もっと見る
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レビュアーのコメントを見てみましょう
I was very disappointed with my rental experience. When I collected the vehicle, the fuel tank was only about one-quarter full, I would expect a rental car to be provided with a full tank. Even mor... もっと見る
企業が回答しました
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... もっと見る
企業が回答しました
פעם השניה שאני שוכר אצלם אוטו (הראשונה בבוקרשט, עכשיו בוינה). הייתה לי בעיה עם נעילת/פתיחת האוטו, ובגלל שרכשתי את הביטוח המורחב שלהם, הביאו לי אוטו חלופי עד למקום שהייתי בו (4 שעות נהיגה מוינה). השיר... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
連絡先
Industrie Strasse 1, 2432 , Schwadorf bei Wien, オーストリア
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4.3
優良
551件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bună de 15 ani colaborăm cu această…
Bună de 15 ani colaborăm cu această firmă , profesionalism și seriozitate. Felicitări
2026年9月13日
Klass Wagen Austria からの回答
Bună!
Vă mulțumim pentru cuvintele frumoase!
Sperăm să ne revedem cât mai curând.
Cu prietenie,
Echipa Klass Wagen
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
I’m happy with the service received
I’m happy with the service received. Staff were very nice. Airport pick up and drop were very convenient.
2026年9月3日
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
التعامل معاهم سريع وخدماتهم افضل من…
التعامل معاهم سريع وخدماتهم افضل من ناحية السعر والسياسة بشكل عام واشكرك
2026年9月3日
Klass Wagen Austria からの回答
مرحباً!
شكراً جزيلاً لك على تقييمك! نحن نقدر دعمك كثيراً ويسعدنا جداً معرفة أنك حظيت بتجربة إيجابية مع شركتنا. نتطلع إلى خدمتكم مجدداً في المستقبل!
مع أطيب التحيات،
فريق KW
Vorsicht!!!
Vorsicht, die sind Gauner! Die Preise für die Mietwagen sind zwar unschlagbar günstig, aber sie versuchten bei mir mit allen Tricks, noch mehr abzuzocken!
1. Da ich keine Versicherung bei ihnen abschließen wollte, schauten sie bei der Rückgabe des Autos in jede kleine Ritze, ob sie irgendwo einen Mangel entdecken konnten. Natürlich gab es nichts, das Auto war brandneu!
2. Sie schickten mir insgesamt drei Mails, in denen sie behaupteten, ich hätte unerlaubt die Grenze überschritten. Für jeden Grenzübertritt wollten sie bei der Rückgabe des Autos 170 Euro kassieren (weil ich mich weigerte, drohten sie mir, stattdessen 300 Euro von meiner Kaution von 2300 Euro einzubehalten). Auch als ich sagte, dass ich beweisen könne, nicht die Grenze überschritten zu haben, blieben sie hart und behaupteten, sie würden mehr ihrem GPS glauben als mir. Erst als ich mein Flugticket vorlegte (bei den ersten beiden "Grenzübertritten" war ich noch gar nicht im Land!) sowie einen Kassenbon eines Supermarkts in Wiener Neustadt, der 9 Minuten vor dem dritten "Grenzübertritt" ausgestellt worden war, konnten sie nicht umhin einzusehen, dass sie sich "geirrt" hatten. Außer einem kurzen "Sorry" war auch keine Entschuldigung zu bekommen.
2026年8月14日
自発的なレビュー
Klass Wagen Austria からの回答
Sehr geehrter Herr Hödl,,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung ausführlich zu schildern. Wir bedauern, dass Ihr Eindruck von unserer Dienstleistung negativ war.
Die Kontrolle des Fahrzeugs bei der Rückgabe ist ein regulärer Bestandteil unseres Mietprozesses. Sie dient dazu, den Zustand des Fahrzeugs gemeinsam zu überprüfen und mit dem bei der Übernahme dokumentierten Zustand abzugleichen. Dies gilt unabhängig davon, welche Versicherungsoption gewählt wurde.
Bezüglich der Meldungen zum Grenzübertritt möchten wir erklären, dass solche Benachrichtigungen automatisch durch unser System ausgelöst werden, wenn entsprechende GPS-Daten registriert werden. In solchen Fällen bitten wir unsere Kunden um zusätzliche Informationen, damit wir die Meldung überprüfen und mögliche Unstimmigkeiten klären können.
In Ihrem Fall haben die von Ihnen vorgelegten Informationen geholfen, die Situation aufzuklären, und es wurden entsprechend keine Gebühren für einen unerlaubten Grenzübertritt berechnet.
Wir bedauern die dadurch entstandenen Unannehmlichkeiten und nehmen Ihr Feedback bezüglich der Kommunikation ernst.
Mit freundlichen Grüßen
KW Team
Very good service, strongly recommend
The staff was prompt and honest, price of the vehicle was good and car was maintained clean. Over all excellent service. Unfortunate its is located in remote area but the company is maintaining free shuttle to Vienna airport.
2026年9月2日
Klass Wagen Austria からの回答
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Klass Wagen Austria からの回答
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
pessimi e disonesti
Non mi hanno riconosciuto la prenotazione su booking, non volevano darmi il mezzo se non sottoscrivevo un'assicurazione con loro, si trovano molto lontano dall'areoporto e praticamente o sottoscrivevamo alle loro condizioni un nuovo noleggio o dovevamo tornare all'areoporto lontano 10 chilometri. Inoltre l'auto che ci hanno dato ha avuto la spia del motore accesa per tutto il noleggio.
Disonesti e scorreti, lo sconsiglio energicamente.
Meglio affidarsi ad agenzie più serie.
2026年8月18日
自発的なレビュー
Klass Wagen Austria からの回答
Gentile Cliente,
ci dispiace leggere che la sua esperienza non abbia soddisfatto le sue aspettative.
Desideriamo precisare che il nostro ufficio di Vienna è situato fuori dall’aeroporto, a circa 10–15 minuti di distanza, e mettiamo a disposizione dei nostri clienti un servizio shuttle tra l’aeroporto e il nostro ufficio, sia per il ritiro che per la riconsegna del veicolo.
Per quanto riguarda la prenotazione e le condizioni di noleggio, il nostro personale verifica al momento del ritiro che siano rispettati tutti i requisiti previsti dalla prenotazione. Le diverse opzioni di copertura vengono presentate in base alle condizioni applicabili, ma ci dispiace se la comunicazione ricevuta ha dato un’impressione diversa.
Ci dispiace inoltre per quanto segnalato riguardo alla spia del motore. La sicurezza e le condizioni dei nostri veicoli sono per noi molto importanti e segnalazioni di questo tipo vengono prese seriamente.
La ringraziamo per il feedback, che utilizzeremo per migliorare ulteriormente la qualità del nostro servizio e della comunicazione con i clienti.
Cordiali saluti,
KW Team
False advertising - NOT at airport
The booking description stated car rental is at airport but it is actually offsite 5 km away from airport. Took us 90 minutes to find pickup spot and get to rental. NEVER AGAIN!!!
2026年9月8日
Klass Wagen Austria からの回答
Dear Mr.Bell,
Thank you for sharing your feedback. We are sorry to hear that finding our location caused inconvenience and took longer than expected.
We would like to clarify that our Vienna branch is located off-airport. The confirmation email includes our branch address as well as information about the complimentary shuttle service provided between Vienna Airport and our location.
We understand that after a journey, any difficulty with the pick-up process can be frustrating, and we appreciate your feedback as it helps us improve the clarity of the information provided to our customers.
Kind regards,
KW Team
KlassWagen with great price and returning tolerance
KlassWagen allowed me to return the car with 3 hours in delay without additional costs. The price for 3 days with 26,80 € was great. But I also had a slightly negative experience: when I returned the car a representative of KlassWagen found a small scratch which was not documented. Luckily one of my photos made during the pick-up showed this scratch. So everything was fine at the end.
2026年9月7日
Klass Wagen Austria からの回答
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
The car was great
The car was great. The pickup shuttle could be faster.
The security deposit is absord and should be reduuced.
Overall a good experrience.
2026年9月5日
Klass Wagen Austria からの回答
Dear Customer,
Thank you very much for taking the time to share your feedback with us!
We’re happy to hear that you enjoyed the car and had an overall good experience. We also appreciate your comments regarding the shuttle service and the security deposit, and we’ll take them into consideration as we continue to improve our service.
We would love to know: what could we do differently to earn those 5 stars from you next time?
Thank you once again for choosing Klass Wagen. We hope to welcome you back soon!
Best regards,
Klass Wagen Customer Care Team
Poor Experience to avoid in the future
The car was given to us with absolutely no water in the windscreen wipers.
The feeling of the car on the motorway, running at 120 km per hour was very poor, Probably the tyres where not properly balanced / installed, and produce a very uncomfortable ride.
The cost of the rental was not in line with the quality of the service.
2026年8月31日
Klass Wagen Austria からの回答
Dear Mr.Gkonos,
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced and are sorry to hear that the vehicle did not meet your expectations. Your comments regarding the vehicle’s condition and driving experience are important to us and will be taken into consideration by our team.
We regret that your overall experience did not reflect the standard of service we aim to provide and hope to have the opportunity to offer you a better experience in the future.
Kind regards,
KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Excellent car rental experience
I had a great experience renting a car from this company. The whole process was quick, easy and hassle-free. The car was clean, comfortable and in very good condition. The staff were friendly, professional and helpful throughout the rental. The price was also reasonable with no unpleasant surprises. I would definitely use this company again and highly recommend their service to anyone looking for a reliable car rental.
2026年8月31日
Klass Wagen Austria からの回答
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Klass Wagen Austria からの回答
Sehr geehrter Herr Andrzej,
vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie mit der schnellen Bearbeitung zufrieden waren.
Wir hoffen, Sie bald wieder bei Klass Wagen begrüßen zu dürfen – und vielleicht können wir Sie beim nächsten Mal sogar mit einem 5-Sterne-Erlebnis überzeugen!
Beste Grüße
KW Team
Great car and service
Great car and service. The only problem was that the car was outside the terminal and we hadn't local phone number to use to call for a shuttle. Since there is a wifi at the airport it would be great if the company had another means of communication via whatsapp or some similar app.
2026年8月26日
Klass Wagen Austria からの回答
Hello!
Thank you for your review! Your opinion is important to us and helps us improve everything we do. We look forward to your next visit, it was a pleasure serving you!
KW Team
Price
Price
Staff nice and efficient
Services and car as expected
Good location and airport transfer
2026年9月6日
Klass Wagen Austria からの回答
Hello!
Thank you so much for your kind review! We truly appreciate your support and are delighted to hear you had a positive experience with our company. We look forward to serving you again in the future!
Kind regards,
KW Team
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