Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesnât get a... ãã£ãšèŠã
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First of all, the car was fine, the staff was friendly. But I think the general strategy of this company is to squeeze money out of their customers wherever they can. - I paid ~150⬠for crossing... ãã£ãšèŠã
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Rien à redire sur KlassWagen, voiture nickel, instructions trÚs claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... ãã£ãšèŠã
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About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vansâready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, IaÈi, TimiÈoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
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Industrie Strasse 1, 2432 , Schwadorf bei Wien, ãªãŒã¹ããªã¢
- +4314360180
- austria@klasswagen.com
- klasswagen.at
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Hab auch bei klaswagen Auto gemietetâŠ
Hab auch bei klaswagen Auto gemietet was alles in Ordnung und super sehr freundliche Mitarbeiter
Habe mit volschutz genommen zahlt sich aus weil mir einer reingefahren ist und Fahrerflucht begangen ist mit der volkasko Versicherung nichts bezahlt auch kein selbst behalt nur 100 Euro Kaution fÌr den Tank und verschmutzung,Wo ich Auto zÌruck gebracht habe habe ich die Kaution von 100 Euro da ich ich gleiche Tank Menge abgeben habe wie bekommen und sauber gebracht,sind sehr freundlich und alles erklÀrt wird und man kann auch Ausland mit etwas gebÌhr dazu und vor allem km frei und der Schutle auch super, Habe Email ich hÀte Ausland gefahren laut den GPS von Auto hat sich herausgestellt war GPS Fehler,Beweis mit Google Maps History, von alles in einem sehr zufrieden
2026幎8æ23æ¥
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Klass Wagen Austria ããã®åç
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Gedanken mit der Community zu teilen. Wir freuen uns, dass Sie rundum positive Erfahrungen gemacht haben! Seien Sie versichert, wir arbeiten stetig an der Verbesserung unserer Services.
Herzliche GrÃŒÃe,
Ihr KW-Team
A very smooth and hassle-freeâŠ
A very smooth and hassle-free experience. I rented a car with full insurance in Vienna, and everything was quick and easy. Returning the car was incredibly simple, and the deposit was released from my card almost immediately. The staff were friendly, helpful, and welcoming. Overall, a great experience.
2026幎8æ22æ¥
Klass Wagen Austria ããã®åç
Hello!
Weâre glad to hear that everything went smoothly and that our team could assist you effectively. Your kind words mean a lot to us, and we truly appreciate your feedback. Looking forward to welcoming you again in the future!
KW Team ð
My experience with this rental companyâŠ
My experience with this rental company was extremely disappointing and, frankly, unacceptable.
We had already booked the car online for one week without additional insurance. At the rental desk, the employee explained several insurance options to us in English, and we chose the cheapest one.
After checking our documents, he noticed that my Visa card would expire in two months. He then told me that, according to their rules, he could not accept the card. However, he immediately added that if we purchased their much more expensive insurance package â costing around one and a half times the original rental price â he could suddenly âoverlookâ the very same card issue.
We were already there, needed the car for our trip, and had practically no alternative. In my opinion, this felt less like customer service and more like pressure to force us into buying an expensive insurance package.
Unfortunately, the situation at the return was even worse. During our trip I injured my leg and was physically unable to return the car myself, so my son returned it for me. He was told that if he did not give the company a five-star rating, my absence could result in an extra charge. He therefore felt pressured into giving them an excellent rating.
A five-star review obtained under the threat of an additional fee is not a genuine review.
This kind of behaviour left an extremely bad impression on me. Customers should never feel pressured, manipulated, or financially threatened in order to purchase additional products or leave positive reviews.
I would never rent from this company again, and I certainly would not recommend it to my friends, family, or anyone else.
A trustworthy rental company should earn good reviews through fair treatment and good service â not by pressuring customers into giving them.
2026幎8æ22æ¥
Klass Wagen Austria ããã®åç
Dear Mr. Kioumars,
Thank you for taking the time to share your experience. We are sorry that your rental left you with such a negative impression.
After carefully reviewing the circumstances with the colleagues involved, we would like to provide some clarification.
At the time of pick-up, the credit card presented did not meet the requirements stated in our Terms and Conditions, which require the card to have a minimum remaining validity of 90 days. As the card was due to expire within two months, it could not be accepted for the standard security deposit. In order to still make the rental possible, our colleague offered the available alternative involving our protection package. This was a solution that allowed the rental to proceed despite the card not meeting the deposit requirements.
Regarding the return, the vehicle was brought back by your son, who was not registered as an authorized driver on the Rental Agreement. According to our Terms and Conditions, the vehicle may only be driven by persons registered on the rental contract. Nevertheless, our team handled the situation with flexibility, and no additional charge was applied.
We have also reviewed the concerns raised regarding the conversation at the return. Based on the information available to us, there was no intention to threaten or put your son under pressure. However, we understand that certain remarks made during the conversation may have been perceived differently, and we regret that the interaction left him feeling uncomfortable.
We take concerns of this nature seriously and appreciate the opportunity to review and clarify the circumstances. We hope the above provides further context regarding the decisions made during your rental.
Kind regards,
KW Team
Alles war top ich werde zu 100% weiterâŠ
Alles war top ich werde zu 100% weiter empfehlen Preis ist gut Personal sehr nett Autos sauber
2026幎8æ22æ¥
Klass Wagen Austria ããã®åç
Hallo!
Vielen Dank fÃŒr Ihr Feedback! ð Wir freuen uns, dass alles so gut geklappt hat und bedanken uns herzlich fÃŒr Ihre Empfehlung. Wir freuen uns darauf, Sie bei Ihrer nÀchsten Reise wiederzusehen! ðâš Herzliche GrÃŒÃe,
Ihr Klass Wagen Team
Extra payments suprised me
2026幎8æ15æ¥
Klass Wagen Austria ããã®åç
Dear Mr. Ozer,
Thank you for taking the time to share your feedback. We regret that the additional charges were unexpected.
All applicable fees, deposit requirements, protection options and additional services are detailed in the Terms and Conditions. Before the rental agreement is concluded, our representatives also provide information regarding the available options and their associated costs.
Should you require clarification regarding the charges applied to your reservation, please contact us at customercare.at@klasswagen.com . We will be pleased to review the matter and offer further assistance.
Kind regards,
KW Team
Smooth car pickup and dropoff
Smooth car pickup and dropoff. The staff was also very friendly and also gave us a car upgrade. Recommended
2026幎8æ21æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you for your feedback! ð We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! ðâš
Best regards,
The Klass Wagen Team
We had a great experience with klass wagen
We had a great experience with *Klasswagen* car rental.
The price was fair and they even upgraded us to a bigger, more comfortable car.
The staff were very friendly and helpful.
When we asked to be dropped off at our hotel instead of the airport, they happily agreed and the driver took us right there.
Great service, fair price. We highly recommend them for anyone visiting Austria!
2026幎8æ18æ¥
Klass Wagen Austria ããã®åç
Hello!
Weâre glad to hear that everything went smoothly and that our team could assist you effectively. Your kind words mean a lot to us, and we truly appreciate your feedback. Looking forward to welcoming you again in the future!
KW Team ð
Excellent car and service
2026幎8æ10æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Klass Wagen Austria ããã®åç
Olá!
Obrigado pelo seu feedback! ð Ficamos felizes por saber que ficou satisfeito com os nossos serviços. Esperamos voltar a vê-lo! ðâš
Equipa KW
Klass Wagen Austria ããã®åç
Hello!
Thank you for your feedback! ð We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! ðâš
KW Team
Friendly & helpful staff
Friendly & helpful staff. No problem at the car return. The full insurance makes it a worry free experience. Will book again next year.
2026幎8æ20æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! ðâš
The Klass Wagen Team
Klass Wagen Austria ããã®åç
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Great service at an amazing price
They were just good. Punctual. Oh time. Their service guy was amazing. Fast. Everything was just seamless.
Not first time with klasswagen and definitely not the last.
2026幎8æ13æ¥
Klass Wagen Austria ããã®åç
Hi,
Thank you very much for your appreciation, as well as for your feedback!
We hope to see you again soon :)
A beautiful day,
The KW Team
Unexpected charges
There were unexpected charges â not only in our case but also in the case of every client we saw there.
2026幎8æ19æ¥
Klass Wagen Austria ããã®åç
Dear Mr.Ricardo,
Thank you for sharing your feedback. We are sorry to hear that the final costs were unexpected.
All applicable charges and rental requirements are presented in the Terms and Conditions. At pick-up, customers may choose between renting with a damage deposit, subject to the applicable conditions, or purchasing an optional protection package. Any additional services selected by the customer are also charged separately, with their costs communicated accordingly.
If you would like us to review the charges related to your reservation, please contact us at customercare.at@klasswagen.com with your booking details.
Kind regards,
KW Team
Impolite staff
2026幎8æ19æ¥
Klass Wagen Austria ããã®åç
Dear Customer,
We are sorry to hear that your interaction with our team did not meet the professional and courteous standards we aim to provide.
As we would like to better understand what happened, please contact us at customercare.at@klasswagen.com with your reservation details and any additional information about your experience. This will allow us to investigate the matter properly.
Kind regards,
KW Team
The staff were friendly and helpful
The staff were friendly and helpful, but the companyâs financial policies were not very flexible.
2026幎8æ13æ¥
Klass Wagen Austria ããã®åç
Dear Mr.Elghagri,
Thank you for your positive feedback about our team. We are pleased to hear that our colleagues were friendly and helpful.
We also appreciate your comments regarding our financial policies. These are applied in accordance with our Terms and Conditions, but your feedback is valuable and will help us continue improving our services.
We hope to welcome you again in the future.
Kind regards,
KW Team
Pickup instructions were correct
Pickup instructions were correct, vehicle was as expected, deposit payments as expected. All good. Maybe shuttle driver drived little bit too fast. ð
2026幎8æ9æ¥
Klass Wagen Austria ããã®åç
Dear Janis,
Thank you for your kind feedback. We are pleased that you had a positive experience with us and appreciate your comment regarding the shuttle journey. We hope to welcome you again soon and provide you with a five-star experience.
Kind regards
KW Team
Great customer service; new vehicles, very quick delivery. Highly recommend!
Everything was great! From arrival time, delivery, very honest, clear communication. Great customer service! Highly recommend!
2026幎8æ12æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Really good service
Really good service, easy to follow all the instructions. The staff is also extremely helpful! The condition of the car is perfect .
2026幎8æ17æ¥
Klass Wagen Austria ããã®åç
Hello!
Thank you for your kind feedback! ð We're happy to hear that you were satisfied with both the car and our service. Looking forward to seeing you again! ðâš
KW Team
A lot of hidden taxes
A lot of hidden taxes, very high fees for border crossing, my rental price multiplied by 6.
2026幎8æ10æ¥
Klass Wagen Austria ããã®åç
Dear Marco,
Thank you for sharing your feedback. We are sorry to hear that the final rental cost did not meet your expectations. The applicable additional charges, including the cross-border fee, are detailed in the rental terms and conditions and presented before the rental agreement is signed.
We understand your disappointment and regret that this affected your overall experience with us.
Kind regards,
KW Team
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