Lawn Mower Parts Online UK レビュー 

Lawn Mower Parts Online UK からの回答

2026年5月19日

As previously advised, when your original review was left we genuinely could not identify the order from the information provided and there is also nobody by the name of “Shaun Derry” associated with the company, which is why we questioned the review initially.

We also note that despite claiming we have ignored you, we have previously responded publicly to your review and have not received any further direct contact from yourself via email, live chat or telephone to allow us to properly investigate and resolve the matter.

Please contact us at sales@lawnmowerpartsonline.co.uk with your order number and we will help you resolve this issue right away!

Lawn Mower Parts Online UK からの回答

2026年5月18日

We are sorry that you feel this way, however a number of statements within this review are incorrect.

You were advised by email on multiple occasions regarding a delay with this order and the order was dispatched last week. We can also see that you contacted us twice via our live chat system and both chats were responded to by our team. We have not received any email responses back from you following these updates, nor any email from you.

Regarding the phones, our system is intentionally configured to limit hold times to 5 minutes due to extremely high call volumes. If a call is not answered within this time, customers are advised to contact us via email or live chat so we can manage queries more efficiently.

We completely appreciate delays are frustrating, however suggesting the company is fraudulent is simply untrue. Your order was processed, updated and dispatched accordingly.

Lawn Mower Parts Online UK からの回答

2026年5月19日

We are sorry for the frustration caused.

We can see that you did contact us via the live chat system, however this was submitted out of hours which is why there was a delay in response. We can also confirm that once you advised you no longer required the order and requested a refund, this was processed for you accordingly.

Unfortunately during peak season response times can occasionally be longer than normal, particularly on chats submitted outside of business hours.

We do apologise for the inconvenience caused in this instance.

Lawn Mower Parts Online UK からの回答

2026年5月13日

We are very sorry that you feel this way. However, we did contact you by email to advise that there was a minimum 2 week delay on this order and this was also confirmed again via our live chat system when you contacted us.

At that point we asked whether you wished to continue waiting for the part or receive a full refund, however we have still not received a response to this question.

We fully appreciate delays are frustrating, especially when parts are needed for customers, but in this case we did proactively communicate the delay and offer a refund option. Unfortunately some manufacturer and supplier delays are outside of our direct control.

If you would still like to proceed with a refund instead of waiting for the order, please simply reply to our last message and we will arrange this for you.

Lawn Mower Parts Online UK からの回答

2026年5月8日

We are sorry to hear you feel this way.

I can see that our warehouse had previously emailed you regarding a delay with this order due to a stock issue. We also responded to your email from Wednesday afternoon within our advised 48 working hour communication turnaround.

Our phone lines are currently extremely busy due to the seasonal demand we are experiencing, however we certainly are not ignoring customer communications.

We completely understand the frustration caused by delays and apologise for the inconvenience this may have caused.

Lawn Mower Parts Online UK からの回答

2026年5月1日

We’re sorry to read your review and that you’ve been unhappy with your experience.

To clarify, the part supplied was a brand new genuine Husqvarna component. The queries raised in your emails related to diagnosing faults with the machine itself rather than an issue with the part supplied. Unfortunately, we’re not in a position to remotely diagnose or troubleshoot individual machines, as there can be a number of underlying causes beyond the part fitted.

We can also confirm that we had responded to your enquiry prior to this review being left, and as you’ve noted, we followed up again shortly afterwards. At this time of year we are handling a very high volume of enquiries, particularly from customers needing help diagnosing machines, which has led to delays, and for that we do apologise. We are currently bringing in and training additional staff to help improve response times.

As already advised, you’re welcome to return the item for a full refund, which will be processed promptly once it’s received back with us.

Lawn Mower Parts Online UK からの回答

2026年4月27日

Hi Mr Marren,

Thank you for your feedback.

We can confirm that your order was fully refunded last week. If you have not seen this yet, we would recommend checking with your payment provider as it may take a few days to show depending on their processing times.

We also need to point out that this matter was unfortunately made more difficult to resolve, as the return correspondence and details were not consistently sent directly to us. Some of the emails appear to have been sent back to yourself rather than to our support team, which meant we did not receive the information needed to process things as quickly as we would have liked.

We completely understand your frustration and apologise for the inconvenience caused However, we do feel it’s important to clarify that the refund has been completed and that we were working with limited communication on this case.

If there is anything further you need, please do let us know and we will be happy to assist.

Lawn Mower Parts Online UK からの回答

2026年3月5日

Thank you for your feedback. We’re sorry to hear you felt this way.

We spoke with you yesterday morning regarding your enquiry and received your email later in the evening outside of our normal business hours. We have since spoken again today and were pleased to assist you with placing your order.

As a small team we do occasionally experience high call volumes during busy periods, but we always aim to respond as quickly as possible.

If there is anything further we can assist with, please let us know.

Lawn Mower Parts Online UK からの回答

2025年7月31日

We’re really sorry for the frustration and inconvenience caused by your recent experience with us.

To clarify, one of the items you ordered was unfortunately not in stock. We did issue a refund as soon as this was requested. However, because a PayPal case was opened before the refund could process, PayPal's system automatically places the transaction on hold while they conduct their investigation. This prevents us from issuing the refund directly and typically adds a minimum delay of 48 hours (or more), which is unfortunately outside of our control.

We completely understand how frustrating that delay can be, especially after being initially told the item would only be a short wait. Our communication should have been clearer, and we apologise for the confusion caused.

We're always aiming to improve, and we're genuinely sorry that this experience fell short. If you’d like to discuss anything further or give us the chance to make things right in future, you’re welcome to contact us directly.

Lawn Mower Parts Online UK からの回答

2025年7月31日

We’re sorry to hear about your frustration and the impression this experience has left you with.

We’ve looked into what we believe is your order based on the limited details provided, and from what we can see, your order was delivered within our standard delivery window. The tracking and shipping details were also automatically sent to the contact information attached to your order at the time of dispatch.

We’re unsure why this has resulted in a 1-star review, particularly as the delivery appears to have completed as expected. If something has gone wrong that we’ve not yet been made aware of, please feel free to get in touch and we’ll do our best to resolve it properly

Lawn Mower Parts Online UK からの回答

2025年6月19日

We’re very sorry to hear about your recent experience and completely understand your frustration — especially as this isn’t the first time you’ve encountered an issue with stock availability.

While we aim to keep our online stock levels accurate, due to the nature of our busy parts desk and customers collecting items in person, our system can occasionally fall out of sync. We recognise this isn't ideal and are actively working to improve the accuracy and speed of our stock updates to avoid situations like this in future.

Your feedback is really important and is being taken seriously. While we’re sorry to lose your custom, we do hope you might consider giving us another chance down the line so we can provide the level of service you rightly expect.

Lawn Mower Parts Online UK からの回答

2025年6月16日

We’re very sorry for the delay and the inconvenience this situation has caused.

As mentioned in our recent email, there was a breakdown in communication between our warehouse and finance team when your cancellation request was made. While this is not the standard of service we aim to provide, we want to reassure you that your refund has now been processed and should appear on your card within 1–2 working days.

We’re actively reviewing our internal processes to ensure this doesn’t happen again in future.

Thank you for your patience, and please accept our sincere apologies.

Lawn Mower Parts Online UK からの回答

2025年6月16日

We're very sorry to hear about your experience and for the delay in receiving your order.

Your item was dispatched via Royal Mail, and while we send orders on a 48-hour tracked service, unfortunately, we cannot control Royal Mail’s delivery times. While most deliveries arrive promptly, occasional and unexpected delays can happen, and we completely understand how frustrating that can be.

We truly regret that we’ve let you down on this occasion, and we’re sorry to hear you wouldn’t consider using us again. If there’s anything further we can do to put this right, please don’t hesitate to get in touch directly.