Lazada レビュー 802

I would consider this company even fraudulent.
Got a shipment, which was looking fine from outside when still packed, but the device inside had a big dent on the rear and it turned out it was not working correctly.
Requested a return and refund, but Lazada requests proof by sending photos of the packed device with the current Airway bill visible...
Well, what can I stay, but stay away from Lazada

Nothing is what it seems to be. You have to be very careful how you shop.

Their delivery service sucks, big time. Always the same excuse. STUCK AT CUSTOMS

They're very misleading. They said there was a motor that you could build. And that was metal, but it's plastic. And already put together.

Auf der Anmeldeseite oder einer anderen, möchte ich mich anmelden. Seit Wochen bekomme ich ein Chapter mit den Hinweis: Überprüfung. Sind sie ein Computer. NEIN. Danach erhalte ich Bilder, Fahrräder mit Autos, Busse, Treppen etc. Da komme ich nicht mehr raus. Manchmal brauche ich 20 Minuten oder breche ab.
DAS IST KEIN EINLOGGEN. Das ist Sche.....
Danke LAZADA Philippino. Bei anderen TEMO, SHOPEE, ist es genauso. In Thai hatte ich solch Einloggen viele Jahre nicht.

On the login page or another, I want to log in. For weeks I've been getting a chapter with the message: Review. Are you a computer? NO. Afterwards I get pictures, bikes with cars, buses, stairs, etc. I can't get out of there. Sometimes it takes me 20 minutes or I stop.
THIS IS NOT A LOGIN. This is bullshit...
Thank you LAZADA Filipino. It's the same with other TEMO, SHOPEE. I haven't had this type of login in Thai for many years.

such an incompetent agent, didnt under English obviously. kept on copy and paste answer, even the answers didnt correspond with my question, just keeps on pasting, i have guided you appropriately on the issue, please view my response, so lazy, doesnt even know to respond, takes too long to look up my order and research what happened, then provides me the wrong item

Im done buying from Lazada.ph, items are mostly fake or damaged when you receive it..
Parts are missing on the items..
And you can't get your money back other then on lazada wallet so you forced to buy another crappie item..

Almost all of my deliveries has been delayed the past several months. What was a week a year ago is now nearly always + 2 weeks and promised delivery day passed in 80 % of cases.

For me, it has been a complete scam, the cream I bought there, because the contents do not correspond at all to what is specified on the box.

I have an parcel that is stuck from January 8, 2026, and as of this moment it is still at our local delivery hub. The couriers most of the time are lazy as hell.

The worst experience with a online shopping websites. I bought TV and they send me defective TV with broken screen. Package was damaged and was taking photo when opening to show process. Before open and after open and when TV is on. Request to return and refund of product. Their process was very slow and on the end just refused to refund stating that there is no evidence of broken TV 😂 what else evidence do they need ? Photos of non working half of TV screen, broken/damaged package and TV itself and as per them all is in order. Just bulahit.

My parcel is out for delivery and then rider contacted me saying they dont have any rider for today, why update it to out for delivery when its not OUT FOR DELIVERY
THEY EVEN ASK ME TO JUST PICK IT UP
POOR CUSTOMER SERVICE
I USED TO LOVE LAZADA BUT NOW I WILL NOT RECOMMEND USING IT

I have been a platinum customer for a long time. I seem to get human customer service very easily, but it can take several attempts to get a competent agent who reads and provides reasonable solutions and does not just disconnect. I ordered a big trampoline for about ₱8000 that arrived very insufficiently packed. both ends of the packing were broken open and to my astonishment small parts inside had no additional wrapping. Unsurprisingly some probably fell out and were missing. It was a serious mistake not to order this COD so as to require the courier to wait for checking before payment and to then require the shipper to directly return it by refusing payment. I have almost always paid upon ordering. Seems like Lazada wants me to stop. There must be 8 of the main T brackets which are essential to assemble it. These are not at all accessories as the seller pretends and Lazada is trying to force me to accept. They have rejected my refund request "items missing from the package" as incorrect reason and told me I have to try again selecting "missing accessories or freebies". There were only 5 main T brackets in the package. So it cannot be assembled and is just so much junk. There should be 72 springs as but there are only 67. The seller finally said they would try to send the missing parts eventually, but only words no evidence they are actually doing anything. It was certainly just manipulation so that I would not return it and would not be able to return it after the 14 day return window closed. Now Lazada is blocking the return by only providing J&T Express which refused to ship it. Lazada says I have to self arrange the return. I estimate this will cost me ₱3-4k. They offer to refund only ₱350. The terms are FREE return. Given that they are already effectively ignoring all their terms of service and the problems others have had with self arrange, I must be concerned that they would still refuse to refund. The seller is a LazPick. Lazada is also featuring nutritional supplements that they have been made fully aware are imitation, fake products that only contain cooking oil.

If there was a zero star I’d have chosen that. Order paid for 16/11/25, still not received . Pointless trying to communicate with them. Automated messages repeating the same tracking message .
DO NOT USE THEM !

Lazada is supporting scammers

Gekauft und weggeschmissen ein Stern ist noch zu viel ich würde - 5 geben

HORRIBLE, HORRIBLE company! In the Philippines, they only cater to folks in Metro Manila. Outside of that area, people are screwed. Delivery couriers are awful, awful, awful.

Still waiting on a product I ordered December 3. Have called customer support TWICE. Usually get an agent that speaks so damn fast you can't understand what they are saying. Tonight, got a notice on their app that my case was RESOLVED...yet...I never got any update of any kind, never told when they will deliver it, no refund given (it's owned by Alibaba, and the Chinese never give up a pesos unto death), nothing. Then, when I used their option to reopen the case, when I pressed "submit", it states "Submission failed".

They never deliver on time. App and website are confusing and constantly getting notices from them, even when turning notifications from the app off. Many of the sellers are good people but the company itself is nothing but a bunch of thieves. But again, that's all one can expect from Chinese companies these days...crap, crap and more crap. I can assure you I'll NEVER order from their site again.

I placed an order on Lazada on December 11 with a promised delivery date by December 17. Without any explanation, at that exact date at night, the delivery date was changed to December 20. I contacted customer service through a case/email, but they immediately closed it. Then when I reopened it, I only received repetitive “updates” with no new or useful information. Two days ago was the supposed delivery date, yet there has been no progress. This is especially frustrating because the item is expensive, and I’ve been holding onto unused money at home while waiting for the delivery. In conclusion, I won't be buying from Lazada or pick their LEX PH Courier ever again regardless if this even gets delivered or not.

I have made orders on Dec. 3, 2025 and still hasn't arrived today Dec. 16. Customer support can only say they are working on it. They have a serious logistical problem that they choose to ignore.

Ash customer service is rude and lazada is trash better use shopee. They cant even send goodwill gesture for the inconvenience of their customer.

Products delivered are usually of poor quality and frequently missing items
Customer Service is a farce and the refunds are not in money but in Lazada Wallets that cannot be activated
When you finally activate Lazada Wallets they clear the refund to 0 and remove the messages
Its just a SCAM factory
Avoid it and save your time temper and cash