Lazada レビュー 803

I ordered a tv. The app said it was delivered, but it never arrived. I have attempted multiple times to get a refund. No luck so far. Terrible customer service.

Horrible customer support.

Seller sold me fake usb-sticks but lazada does not block these products.
Another seller delivered only 50% of the product but my refund was rejected.

For refunds you need their wallet und your must send them a copy of their passport.

Customer chats are only AI and mostly cannot solve problems.

Their frequent sales and user-friendly app make them a go-to for Filipino shoppers.

Received an email that my order has been delivered when it clearly hasn't. Disappointed is an understatement.

Please save your money and shop somewhere else that's trustworthy. The plethora of 1 star reviews should tell you all you need to know

Beware of Fake Promises – My Disappointing Experience with Xiaomi Official Store Global on Lazada

I was eagerly waiting for the release of the Xiaomi Pad 7 in the Philippines. So, when I saw it available on Lazada’s Xiaomi Official Store Global, I didn’t hesitate to place an order—especially since they had a great offer, including two out of three promised freebies.

However, to my disappointment, I received my order without any of the promised freebies! Despite their clear advertising, they failed to deliver what was stated on their product page. False advertising and misleading information!

This experience has made me question the credibility of this store. If you’re considering buying from them, be cautious! Check the details carefully, and don’t fall for fake promotions!

I was affiliated with them , I was processing orders for them , I couldn’t keep up I let them know what they did they blocked my store and took my entire money.
They don’t care about people who works for them .
It was 2k and some profits they took all of them , there’s no where to report them at all .

I had a really frustrating experience with Lazada. They have a huge selection of products, which is great, but when it comes to customer service, it feels like they just dropped the ball. I ran into some serious issues while trying to handle a return, and getting any assistance was a nightmare. It took forever to get a response, and when I finally did, it was unhelpful at best. 🙁

I have to delete my account with Lazada, because they violated the Privacy Policy by sending my purchases info with tracking to another person. I reported it immediately and they pretend it's a big matter but in reality they assign a case number and do absolutely nothing. It's all a scam. I reported it until I was blue in the face. I had relative contact me saying, Lazada sent them this message: XXX received your order, or J&T will deliver your order. I called CS many time and reported them not sending me the information for my order but it was useless. I had no choice but to delete my account and move over to XXX for my On-Line-Orders. Be careful !!!!!

Lazada allows theft of users linked GCash funds and will not refund the money, even after all of the evidence has been submitted.
Then to add insult to injury they deactivated my account that I've had for 8 years in good standing. Even after I informed them that I already unlinked the GCash account and changed my email address and password.
Total knee-jerk reaction from incompetent and unprofessional customer "service".

Absolutely Horrible Service – Avoid at All Costs!

If I could give Lazada zero stars, I would. My package was supposed to arrive to my mother in a few days, but guess what? Weeks later, it’s still was not delivered by the courier. Flash Express has no updates until I emailed them. Until now my undelivered items still in transit where in fact it was damaged and told me to contact Lazada. I chatted many times with different agents and they said they will escalate to their logistic team but no updates. Completely useless, still waiting from empty promises. The agents either don’t know anything or just lie to get you off the phone.
How is this business even still operating?
Lazada and Flash Express Philippines?

If you value your time, money, and sanity, DO NOT use Flash Express. There are plenty of better, more reliable couriers out there. Flash Express is a disaster and logistic team of Lazada, a scam.

I bought 2 smart watch for my two sister at LAZADA online , in their ads the watch has measurement for BLOOD GLUCOSE , when i received the 2 smart watches ....nada ! There is none . .What should I do now?

We bought a set of classical guitar strings that happened to be defective. Lazada refused to exchange them even after we provided them explanations and pictures. By my book Lazada are just crooks.

Don't use. If you do only pay by COD! Awful company awful lying couriers they use. Even then keep your fingers crossed because you can't open the packaging until after you've paid. But at least you've got something! 🤣

Ho ordinato una SSD m.2 da 2tb 185$ il 14 novembre e oggi 18 gennaio e arrivata. Apro il pacco sorpresa e trovo un pacchetto di caramelle, e dentro c'era anche la fattura della SSD. ditemi voi se lazada e gestita dalla mafia cinese

One of the worst - if not the worst - e-commerce I have ever used.

One of the many problems you can experience on their website:
- you CANNOT send more than 2 message a day to the sellers because of their policies. So if you are going back and forth with a seller dealing with something, you can send 2 messages today and then the next ones tomorrow. How awful can this system be?

Ordered an item worth about £15 from a seller on Lazada called TB SUPERMARKET STORES on Nov 17th 2024.
As of this time, 12th Jan 2025, it has still to arrive.
TB reply to my dozens of messages to them via a bot--and do not address the issue.
I have made complaints to LAZADA detailing every detail regarding the order via email and phone app---and they sent me an email saying "case closed"!.

TB supermarket stores have stolen my money, and LAZADA are complicit in this, as they have not spoken to TB supermarket and not refunded my money.
It is IMPOSSIBLE to talk to anyone at LAZADA unless you telephone them---and I will not waste money on calls, as that will cost more than the item.
LAZADA---YOU ARE A DISGRACE---AND I WILL BE SUING YOU.

I spoke with a very incompetent, untrained, unprofessional, and sarcastic customer service representative who introduced herself as "Jhe." She falsely claimed that I had never received a phone call from anyone at Lazada to follow up on my concern, despite the existence of valid records and a case number proving otherwise. This toxic individual refused to let me speak to a supervisor and constantly tried to sound like a pathetic social climber. To make matters worse, in the next call, this very same person changed her alias to "Din" to pretend she was someone else—what a piece of work.

When I finally got through to a so-called supervisor named Emma from the same Malate (Philippines) branch, I encountered someone equally rude and condescending. She constantly talked over me while I was explaining the concern, failed to address clients properly (avoiding "sir" or "ma’am"), and displayed no professionalism. Her constant struggle to speak English to sound like an American made her come off like she was trying too hard to be some high-class specimen, which only came off as insincere and pretentious. When I finally stood my ground and called out her rude behavior, that’s when she hung up the phone—a truly disgusting and pathetic person. My business relationship with Lazada is now officially terminated. SHAME ON YOU LAZADA for employing individuals like them!

Premetto che il fatto è successo mentre mi trovavo nelle Filippine in provincia di Bohol. Il 30 novembre 2024 ho ordinato una lavatrice da Lazada, pagando l'importo richiesto dal venditore in anticipo. Alla consegna era presente la mia compagna che ignara del contenuto, ritira l'ordine dal corriere. Con mia sorpresa il contenuto, pur essendo scritto sulla bolla: lavatrice automatica 10 kg, constatava di un braccialetto. Contatto subito Lazada, inviando foto e filmato del contenuto del pacco ricevuto. Rispondono che il venditore è già stato segnalato per sospetta frode, e di stare tranquillo perché il caso è passato al supervisore per un eventuale rimborso. Dopo vari contatti ed email di rassicurazioni cda parte del customer per l'assistenza. A oggi 6 gennaio non ho avuto né risposte né rimborso di quanto pagato, per un articolo mai ricevuto. Se questa è l'assistenza di Lazada, è il caso di stare lontano da questo sito di e-commerce. Truffatori!

Ordered an Electric bike on Lazada. The seller scammed me. I have proof but Lazada is not refunding me. I never buy again from Lazada in my life. It says on the website that you are protected as buyer but this is not the case. Be warned.

I am writing to express my deep dissatisfaction with the service I have received regarding my recent order in Lazada Philippines. Upon receiving my heavy bulky item which is Cabinet, I discovered that it was damaged. I promptly contacted the seller to arrange a return, but unfortunately, they have been uncooperative and have failed to provide the necessary shipping information for me to return the item on my own.

Additionally, when I reached out to Lazada customer service for assistance, the experience was far from helpful. The associate I spoke to was rude and dismissive, and despite my clear explanation of the situation, I was repeatedly told that I must contact the seller directly and drop off the damaged item myself. This is simply unacceptable, as the seller has not responded to my request for return information, and I was expecting Lazada’s support in resolving this issue.

I have been a loyal customer of Lazada for quite some time, and this experience has been extremely frustrating. I requested multiple times that Lazada intervene and facilitate the return process as I am not able to drop it off due to the long distance drop off location, as well as take the necessary steps to ensure that this issue is resolved promptly. Given that the seller is not cooperate, unfortunately in my 1 week contacting to them agents keep insisting advised me to contact the seller they are stuck on this. How can I return the item through their self arrangement option if they cant help to bring return label as it was seller responsible to provide.