Lazada レビュー 803

I am writing to express my deep dissatisfaction with the service I have received regarding my recent order in Lazada Philippines. Upon receiving my heavy bulky item which is Cabinet, I discovered that it was damaged. I promptly contacted the seller to arrange a return, but unfortunately, they have been uncooperative and have failed to provide the necessary shipping information for me to return the item on my own.

Additionally, when I reached out to Lazada customer service for assistance, the experience was far from helpful. The associate I spoke to was rude and dismissive, and despite my clear explanation of the situation, I was repeatedly told that I must contact the seller directly and drop off the damaged item myself. This is simply unacceptable, as the seller has not responded to my request for return information, and I was expecting Lazada’s support in resolving this issue.

I have been a loyal customer of Lazada for quite some time, and this experience has been extremely frustrating. I requested multiple times that Lazada intervene and facilitate the return process as I am not able to drop it off due to the long distance drop off location, as well as take the necessary steps to ensure that this issue is resolved promptly. Given that the seller is not cooperate, unfortunately in my 1 week contacting to them agents keep insisting advised me to contact the seller they are stuck on this. How can I return the item through their self arrangement option if they cant help to bring return label as it was seller responsible to provide.

Missing items and no resolution. I messaged their support and all are useless! Will delete the app.

Es geht um LAZADA Philippinen.
Seit einem halben Jahr bestelle ich viele Dinge.
Ca. 40% der bestellten Waren sind Fakes, funktionieren nicht oder sind andere Ware als bestellt und können plötzlich nicht mehr zurück gesand werden. Aus diesen Gründen bestelle ich nur bis 1.500 PHP. Ausserdem habe ich festgestellt, dass die Grössenangabe der gleichen Ware wie vor Ort im Geschäft, immer um 1-3 Nummern zu klein ausfällt. Bestellungen bei Lazada sind oftmals Glückssache.
Da sollte sich LAZADA in den Philippinen mal ein Beispiel an LAZADA in Thailand nehmen. Dort lebte ich viele Jahre und hatte etwa geschätzte 3% Ausschuß bei Bestellungen. Hier sollte LAZADA in den Philippinen die Verkäufer genauer überprüfen. Wer nur an Umsatz denkt, sollte wissen, dass dieser zurück geht, wenn nur Schrott geliefert wird.

Unlike Amazon or NewEgg, Lazada.co.th is actually hard to get logged onto. If I use my Google credentials, I often have to wade through 3-5 login dialogs EVERY TIME I go to the site. This is direct contrast to Amazon (0 dialogs) and NewEgg (1 dialog). Plus when you get there, there is no way to get all of the Thai language converted to your preferred language (English). This companies website is barely acceptable and certainly not impressive.

Partnerin hat bei Lazada Waren bestellt, falsches Muster und Farbe.....Keine Rueckgabe!
Schei...LAZADA.....!!!

Buy from Amazon, a 100% better company. LAZADA can take lessons from Amazon's business model.

Lazada took away my ability to use COD as payment. Refuses to show proof of punishment. Will not let me speak to a supervisor. Refuses to show me result of resolution of complaint that is months old.

I will never order to you again!!!!!! So frustrating
The supposed to be lovely gift to my Mother became a disaster!!!!!!!

Any know about this platform please i need you help lazadahaozuhua.com this web is a platform for merchant i invest here but i feel i got scammed please i need your help

I’ve lived in Thailand for almost 3 years. This place is a scam platform who takes no accountability

I ordered 2 x kayaks from taobao. Collection and order was confirmed and paid for on 22oct. Today 1 Nov the order was cancelled by the seller without any notification or reason given. Refund to my debit card was $50 less than amount paid to Lazada so this order has cost me $50 and I have no kayaks. I called lazada customer service and Honey could not understand that a further refund was due so cut me off and blocked my number. My first and last order from Lazada.

I ordered the item by mistake, but since it was possible to receive a refund, I initiated it. However after waiting for more than 2 months, the refunds was never paid per my debit card as it was stated. The seller attributes me to the Lazada platform, but it's impossible to communicate with Lazada's support, but only via irrelevant chat bot.

I really love this app!! I use this to buy stuff online! It's so convenient to use! I'm glad my friend introduced me to this :)

CAREFUL: ONCE YOU SIGNED UP THESE CRIMINALS WILL NOT LET YOU DELETE YOUR ACCOUNT ANYMORE!!! STAY AWAY AS FAR AS U CAN FROM THIS BIGGEST SCAN!!! THE WORST CRIMINALS IN PHILIPPINES!!! HELPING SELLER TO SELL FAKE/ COUNTERFEIT ITEMS!! VIOLATING PHILIPPINES LAW: THEY DON'T ISSUE A SALES INVOICE!!!! ( MEANING YOU CAN NOT CLAIM ANY WARRANTY!!!!RACIST/ BRAINLESS CS AND DISPUTE TEAM!!! WHY DTI DOESN'T SHUT DOWN THIS LIARS I REALLY DON'T KNOW!! 🤬😡😡😡👎👎

Lazada aiding and abetting criminals activity.
I reported that criminals have linked MY phone number to a fraudulent account.
Lazada refuse to close/ delete / block criminals using other peoples phone numbers and accounts. Lazada refuse to report criminals to be investigated

In my last review on Lazada's customer support team regarding their response to resolving my request to return item in dispute due to a low quality item.

My grateful thanks to customer service agent, Rem, who understood my concern and was able to help settle the issue promptly while the previous many calls for assistance with various other Lazada agents were met with mere assurances that they were looking into arranging for the pickup but nothing happened for close to 2 weeks.

From my personal experience, I will not buy anymore higher priced or large, bulky items from Online Shopping.

PINOY BIG BIASED.. OR PINOY BIG COOKING SHOW

Die Ware ist oft drittklassig und das handling im Falle von Problemen unterirdisch. Aber wer Abenteuer beim Bestellen sucht und starke Nerven hat ist hier genau richtig!

Better deals in ur local junkyard ..its junkyard and not jaunkyard..the scammers are alive and well here

Lazada promised to provide a refund, but it was a lie. I purchased a product and was sent the wrong one. When I returned the product, not only did I not get it shipped back, but they stole my money. This is not the first time. Everything you buy with this company is a hit or miss. This company could not make it anywhere else in the world.