Lazada レビュー 803

Lazada in the philippines worst customer service you need a manager they will end the chat no help at all also they dont resolve your issue you need to figure it out

Never pay lazada before receiving your item, I been cackling the same order many many times since the seller does not ship the item after 2 weeks but lazada/sellet ignores my request to cancel my order so I didn't get refund. I can't talk to a real person in help just keep on going to nonsense chatbot cleo

Worst company in the Philippines. They will constantly not attempt to deliver the items and then return as failed delivery attempt. They are liars and lazy. Avoid using them. Shoppee and Amazon PH are far superior.

pay attention to customer problem with the seller of course i fill frustrated with 2 seller and your assistance cannot help because conflict to your return dimension policy even its not our mistake we suffer the consequences and the seller continue there wrong doing as long as they make profit i am not young im 64 years old i know what they are doing

2 orders 1 65” television + 1 water heater, total for 16000 Baht, both arrived damaged, I think they only sell damaged products, transport company’s they work with are very bad! Don’t buy from lazada!

ordered an item while i was in thailand and the seller said they redirect to my home address. Turns out it goes to thailand. When i complain they straight up just deleted my account...

2 weeks and I still don't have my refund yet! 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they only respond once a day via email. Spoke with seller said they can’t do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesn’t care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.

The fact that you honestly express your opinion about the mess is simply not accepted and the fraudsters act serious and noble.
Now I asked my customers and friends to send me all the items that were ordered from Lazada - paid for >> but not received and where no refund was made. Since the orders were placed with me because I have a computer and were paid for by me, I had to make up the loss. From my time expenditure, financial losses, phone calls, letters and the trouble and their lies with your dealers about the Lazada message box, but they blame everything on Lazada.
These are mainly electrical items. I can't understand Lazada that such criminals can cheat and steal under the Lazada name and still be protected. We have all called you over 163 times and written 86 complaints - twice we were successful in contact, but we were never called back or notified in writing. This means that Lazada is cheating and manipulating to the detriment of the customer.
I have turned the whole matter over to the lawyer because my time and my life are more important to me.
It is foreseeable that they will deny everything and claim that it was delivered. The forwarders checked the incoming lists from Warenzau and could not find any incoming goods from Lazada, the bandit dealer no longer exists. I have paid Lazada for all orders and am waiting for my suggestion to be settled, otherwise we will cause you a lot of trouble! Guaranteed !
Attached is the complete list of items paid for, items not delivered and items not refunded
We'll give you a week to sort it out. After that, the matter is before the court and the media because of planned fraud and theft! We won't let you fool us any further!
On behalf of 9 bestsellers and 6 friends who cheated them as well as from the community of those injured by the interest petition.
Bernd Walter
Sibuyan Island April 21, 2024

Good job! It was satisfying so far!

They have lost control of the sellers (many of which practice deceptive sales tactics) in the platform, and they don't seem to care. Prices are not that competitive anymore. Best to go back to physical stores where possible.

I am trying to change my password.
I enter my verification code received through my email, but that just takes me back to the "Security Verification " page, where I am told to Choose a way to verify. So, I enter the second received Verification Code AGAIN...and get taken back AGAIN to the "Security Verification " page. I am getting nowhere. Just going round in circles. Your "CLEO" app is completely USELESS. I could train a chimpanzee better than your so-called AI..........
Your Helpline is also useless. I spent 5 minutes listening to complete garbage. Telling me that your new number is the one THAT I"VE JUST USED !! Then having to listen to some stupid music played at 100 decibels. And still.........................NO CUSTOMER SERVICE REPRESENTATIVE. So, I just gave up......USELESS!!
And finally......NO WAY to email your so-called "Customer Support".

LAZADA protects their scammers on their page. Their refund policy is a joke, despite you have evidence what would uphold in court, LAZADA will decide that you have insufficient evidence.
LAZADA is as much a scam as most of their sellers!
LAZADA promotes scammer!!!!

I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
on 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping @ Lazada.
Their freight company (lex.ph) and customer service is so very bad.

First time I ordered thru Lazada and it was a disappointment. I think it is typical of Filipino seller scam - missing item. From this experience I will NEVER order from Lazada again.

Tôi thật sự thất vọng vì tôi đã mua phải một chiếc điện thoại nó không sử dụng được, tôi đã trả lại hàng nhưng không biết có trả được không. Tôi đã mất quá nhiều thời gian để trả hàng nó thật sự rắc rối, nếu tôi không trả được hàng thì tôi sẽ không bao giờ mua hàng ở lazada nữa.

I buy a lot of things from Lazada when I'm at my vacation home in the Phillipines. The site has too many misleading ads. Bate and switch is very common. They show a picture if an item and a price but when you add it to your cart options show up that the price shown is for some other item and what you wanted is substantially more expensive. Beware of what you are ordering it's likely not what was pictured. They need to police their sellers and get rid of the dishonest ones.

NEVER EVER EVER PAY THE ITEM BEFORE RECEIVING IT. MY ORDER IS STUCK WITH THE COURIER FOR WEEKS NOW WITHOUT ANY UPDATES, YET LAZADA CANNOT EVEN HELP AND CANCEL THIS ONE OUT.

ABSOLUTE DAYLIGHT SCAM.

I am surprised by the bad reviews here. I have been using Lazada for a long time now, I get the value of the price I paid, at times, exceed my expectations. I do recommend this site. Delivery time was never delayed based on site's advice. They found the addresses without issues. I am a happy loyal customer.

I purchased an Android TV box that was returned for not working on 3/24/2024. Today it is 4/10/2024. It is still “in transit” to the warehouse. I would really like a refund but have figured out that Lazada is only here to sell sub-par goods and just keep my money. Don’t buy from this group. It’s just a scam.

Ich habe noch nie solch ein schlechtes Unternehmen gesehen!!
Über Instagram wurde eine Anzeige für Onlinejobs geschalten. Ich wollte mehr Informationen dazu haben, doch die Dame (Emily), mit der ich Kontakt hatet, hat mich viele persönliche Dinge gefragt und meinte, dass ich vor mehr Infos erst alle Fragen beantworten muss. Ich habe auf freundliche Weise erneut geantwortet, dass ich, bevor ich persönliche Informationen preisgebe, gerne mehr Infos zu dem Unternehmen und dem Jobangebot hätte, da im ersten Schritt nichts Näheres bei der Anzeige dabei stand. Und wenn dies nicht möglich sei, dass ich kein Interesse mehr hätte. Sie antwortete, dass ich nach Hause gehen und mit meinem Dad S** haben soll und seinem S*** lutschen soll und mich zutiefst beleidigt.
Wie kann man sowas als Unternehmen billigen?
Die Dame war erreichbar unter +44 7957 282651
Ich fasse es immer noch nicht und hoffe, dass sie aufgrund dieser Nachricht gekündigt wird!!!