Lazada レビュー 803

Lazada App offers excellent convenience (5 stars) and efficient service (4 stars). However, product quality varies (3 stars). Disappointed with affiliate link issues, losing points without withdrawal (1 star).
So, my overall rating would be 3.25 stars.

I have for several years been happy with Lazada. I have never experienced the problems that others have regarding returning goods (which seems to be the most common issue here).

However I have recently had a problem which is causing me to leave Lazada. It started with an issue that any message to a buyer regarding a product was being returned 'unsent'. I was advised to re-install the lazada app which i did.

Unfortunately when it came to logging in, my email account did not show on the drop-down list and it is not possible to enter another.

I ended up setting up a new account which I should not have done. I have spoken to (I think) 8 different people on the chat service. The old account still had a phone number I had 10 years ago but no longer have. I set up the new account with the new telephone number.

- It is not possible to have a phone number or email on 2 accounts. That is fair enough, but on Lazada you cannot have either on 2 accounts EVEN IF ONE ACCOUNT HAS BEEN DELETED ALREADY.
You need access to your old number to re-set up your account on a new device

- there is no way to correct errors
- no account taken for people who have lost there phone or had one stolen, or who have just changed their number

other issues. If you do not respond in the chat within 2 minutes the system automatically logs you out. That is fine if it is the customer that is holding up the conversation, but we should not be logged out because the agent fails to respond. that is Lazada responsibility

I wanted to raise a complaint. I was told that the agent would 'tell the team for me'. But then followed it with 'what problem'? Self-raising problems is hardly transparent. There seems to be no way for a customer to raise or track issues or for escalating an problem

Essentially in all respects the customer is beholden to Lazada behaving in exactly the way it wants to behave which seems to be a common thread through the issues raised on this forum

Best place to buy anything you want online. Quick delivery

this is for Lazada and Gcash. my gcash acount were linked to Lazada. On 01/25/2024, I received a text mesage that payment hs been made to Lazada withoit any transaction that Im not aware of! Gcash infomed me to coordinate with Lazada and then to my disappointment, Lazada advised me to file a complaint to cybercrime division! toinks🤦‍♂️🤦‍♂️

Oh this company has me furious. Yes they can deliver in a timely manner but when a problem occurs expect 0 results and or excuses. So far they have failed us twice in the past few months. Delivered just an empty envelope on an order and delivered an incomplete item on another one. Long story short we lost our money on one and had no choice but to keep the other one that was short an item. Get it together Lozada. For now we'll shop elsewhere. You're not the only one that delivers!!!

I have read your response. I will not change the review unless you do right in the transactions l have losses on. Keep this in mind,. I am not the one receiving them buy l am the person paying for the items. I will reach out to my fiance and see if she can provide me the account details. The last item delivered was 1 item short and you said you'd pick up.. You renegades on the pick up and said only 24 hours are allowed. Are you serious?? You give 24 hours? M6 fiance contacted you immediately when it arrived. I was talking to her on messenger. I'll reach out to you via messenger and see how true it is that you will make good on our purchases. Oh the other order was a pack of tortillas. I was in the Philippines then. We were handed a plastic black bag with a pamphlet in it. You never responded to our complaint. I was on vacation so I was not going to waste my time with Lozada. I see you have lousy reviews so l can tell your business has serious issues!!!

Lazada and their counterpart seller are the worst. If you are unhappy with a product once it arrives and want to return it they will favour the shop and only allow the item to be returned if the shop approves; little do they know that these shops will reject a return for no reason just so they don’t have to give back the money. I used to shop on lazada a lot but now I do not trust them. Order # 764377166119955 which Lazada favoured their seller Shiyomatec. I returned the item and they don't want to return it back nor refund my payment 1064php. Shame on you both...

Lazada has terrible customer service. If you ever are unhappy with a product once it arrives and want to return it they will favour the shop and only allow the item to be returned if the shop approves; little do they know that these shops will reject a return for no reason just so they don’t have to give back the money. I used to shop on lazada a lot but now I do not trust them.

got a damage item and i asked for refund and it was granted asap

Re: Order No: 784122470678501. I must say that the Lazada returns policy is the worst I have EVER experienced with any online seller, it is only based on seller satisfaction, and in no way is for customer sa tisfaction. I have a bad sinus problem, and urgently needed a steam product to clear the sinuses. I received the item and immediately tested it. No steam or vapour was evident, just heat, so, within 24 hours I arranged a refund, only to find that the SELLER HAD TO AGREE the refund. I therefore made a 5 minute video, showing no steam or mist. The seller replied that the item was not made to emit steam and reused the refund, yet, all over the packaging it shows the unit with steam. Once again I questioned this with Lazada, their response was to SEND THE ITEM BACK TO THE SELLER for inspection. I arranged for Lazada to collect, but nobody came, so now I’m told its too late for refund. Everything is seller based, I will now never buy high priced items through them again, I will use Amazon, who have a no quibble and easy return process.
As usual the response from Lazada is non existent gibberish, there is no resolution that would solve the purchase of an unsuitable product, something not in the Lazada dictionary. The only returns or refunds acceptable to them is if the product arrives in a broken condition. The do not have any vocabulary for an unsuitable product because of the seller lying about the use. Also, I did not receive any email from Lazada, that is completely untrue, spam email etc checked…… Still no reply, they just lie about a response. 21st Feb: STILL NO EMAIL RESPONSE RECEIVED FROM LAZADA

I’m going to keep writing bad reviews until I get a real response and real help. My package is supposed to be delivered Monday -Friday 8am -5pm . The delivery man was in his own world for 3 days and delivered it after that time. I have tried multiple times reaching out to the delivery man , customer service, ig , facebook you name it! No response. The only response I get is if I write a bad review lol . Beware of the fraud games lazada has up their sleeves. They will pretend to care and pretend to help you by switching your courier agent but it doesn’t make any difference. I am very disappointed that my order has been cancelled due to negligence, a SIMPLE task such as “deliver at this time” cannot be performed. Order number 782391642488071 lazada is reminding me of scam

If I can give a 0 star I would. I’ve tried reaching out to customer service, the seller and the delivery driver for my order. My package can only be delivered mon-Friday 8am-5pm but the delivery man keeps on delivering after that time. This is his third attempt you would think he would catch on by now but now I feel neglected when I have been a loyal customer. Poor poor customer service Order number 782391642488071
UPDATE: How do you tell me no worries when the same thing is happening to my order. You changed my delivery man and the same thing has happened. Now my order is Cancelled. You only half handled the problem and your only writing back to make it seem like you did something. Lazada is scam

Delivery is slow as turtle, and prices are freaking inflated. Customers can't avail LazPaylater because they're suspicious (?) What does that even mean? lol

It's good company and it makes me easier to find my needs.

‼️‼️‼️‼️‼️ Januar. 19 ‼️‼️‼️ money not refund my credit card ‼️‼️
January.10 I am pay Noreco
Alert 🚨 this lazada ‼️
Amazon 👍👍👍 refund only 1 👍 day

Damaged item & incorrect item on both of my orders. What sucks is that they refer you to their in app help center than is 100% cleo bot. They don't hire customer service reps. Good luck getting a refund.

When I scroll down really far while viewing a product,sometimes,I see a lot of sexual and pornographic products like sex toys, gels to make your "Weiner" Grow,etc. why? Please remove pornographic products!

it's been 3 days, and there's no update on my refund for Order #768473362129459, why on earth is it easy for you guys to take my money but make it hard for us when we need a refund? at first, your representatives told me it'll take 24 to 48 business hours, now all of a sudden a supervisor told me it'll take 5 to 7 business days. what kind of process is that?

I ORDERED A LAPTOP THROUGH LAZADA, BUT WHEN THE ORDER ARRIVED TODAY, IT WASN’T A LAPTOP BUT SOME SORT OF LANTERN, I TRIED REQUESTING AN IMMEDIATE REFUND FROM LAZADA AS THIS IS CLEARLY A SCAM, BUT LAZADA REFUSES TO GIVE BACK MY REFUND AMOUNTING TO ₱41,360.67

Lazada's Customer Service is impossible to reach. Their Chatbot is the most useless of all I have seen. You can't get a relevant response. It is impossible to get help from them. I will stop using this platform again.

As usual, another missing delivery from Lazada. Supposedly delivered on Dec 19, 2023, but NOT delivered. We are filing a VISA chargeback NOW. Order number 761436384360539, tracking from LEXPH MP0718804567. Ask us for the complete file on this, but of course you won't, because you are Lazada! UPDATE: THE LAZADA REPLY IS ABSURD. It was not delivered to the secure box and there is no way to reply to Lazada to communicate this. We have filed a credit card chargeback which is the only option left to us. What a stupid, worthless comoany. We average about 300 orders per year. Now we'll average zero. Stupid, stupid people.