Iâve ordered off later online many many times. I run a small business always happy excellent customer service perfect delivery record any problems they always sorted. Could not praise this company mor... ãã£ãšèŠã
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Prompt deliver , really pleased with the standard of the oak doors , I will be buying from here again soon . ððððŒ
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We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... ãã£ãšèŠã
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I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... ãã£ãšèŠã
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leadertrade.com ã«ã€ããŠ
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Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices â why not contact us today.
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- ð 100's of new items added every month
- ð· The UK's lowest trade prices
- ð± Shop via desktop tablet & mobile
- ð Trade account benefits available
- ðºïž We ship to the whole of the UK
- ð VIP delivery from £29
- ðŠ® Expert help & advice available
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103 Whitby Street South, TS24 7LH, Hartlepool, è±åœ
- 01429241270
- help@leadertrade.com
- leadertrade.com
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Great doors
Prompt deliver , really pleased with the standard of the oak doors , I will be buying from here again soon . ððððŒ
2026幎7æ8æ¥
leadertrade.com ããã®åç
Good morning
We're so pleased to hear you're happy with the prompt delivery and the quality of the oak doors. We truly appreciate your positive feedback and look forward to serving you again soon!
Kind regards
Leader Trade support
Brilliant service
2026幎7æ10æ¥
leadertrade.com ããã®åç
Good Morning
Thank you so much! Stellar reviews like this make our day.
If thereâs anything else you need down the road, just say the word!
Kind regards
Leader Trade support
Product seems to be fine but sent meâŠ
Product seems to be fine but sent me the wrong order twice in a row. It was third time before I ended up getting what I has ordered.
That's the first I've used Leaders
2026幎7æ12æ¥
leadertrade.com ããã®åç
Good Morning
We sincerely apologize for the repeated errors with your orders. We understand how frustrating it must have been to receive the incorrect items twice. We are actively reviewing our fulfillment process to prevent such mistakes from happening again.
Kind regards
Leader online customer support
Inferior product to what's pictured in ad/listing
The door that is pictured in the advertising is not the same as the door that was delivered. The door that was delivered is clearly inferior. Not only are the proportions different (with less glass), but also the build is different.
I have discussed the difference in proportions with customer services (via email), as this is clear to see when photographs are compared, but they have been completely unwilling to admit that the picture in the advertising doesn't correspond to what was sent. Instead, they are trying to tell me that this corresponds to a different size of door to the one that I ordered (and that they cannot put a photograph of every door size). I then asked them to please tell me which size of door actually does correspond to the one in the photograph, but they ignored that request and just said that, if I'm not happy, I should arrange for a return. I don't want to send the door back, as I have already wasted enough time and effort getting this far and will just work with what I've got. But I'm not happy that they're unwilling to admit that the picture they have posted is of a different (and clearly superior) door. A partial refund would be in order here, to make up for the difference in what was advertised and what was actually delivered. At the very least, apologise, and admit to the fact that what you've sent doesn't correspond to what is being advertised.
IN RESPONSE TO YOUR REPLY:
I appreciate the tone of your reply and even the sentiment therein, however, you continue to run the the same advertising and the listing is unchanged on your website. You're continuing to mislead customers by showing a photo of a product that is clearly superior to the product that you're actually selling.
2026幎7æ8æ¥
leadertrade.com ããã®åç
Good Morning
We are truly sorry to hear about your disappointment with the door you received and the discrepancy you've identified between the advertised image and the delivered product. We understand how frustrating it is when expectations are not met, especially after investing your time and effort. We sincerely regret that our previous communication did not adequately address your concerns regarding the visual differences and the build of the door. We are committed to ensuring our product representations are accurate, and we will be reviewing our advertising materials and internal processes to prevent similar situations in the future. We appreciate you bringing this to our attention
Kind regards
Leader Trade Support.
Ordered doors delivered on time wellâŠ
Ordered doors delivered on time well packaged.
2026幎7æ10æ¥
leadertrade.com ããã®åç
Good Morning
We're glad to hear your doors arrived on time and well-packaged. We appreciate your positive feedback!
Kind regards
Leader Trade Support
Iâve ordered off later online many manyâŠ
Iâve ordered off later online many many times. I run a small business always happy excellent customer service perfect delivery record any problems they always sorted. Could not praise this company more thank you very much for your service.
2026幎7æ6æ¥
leadertrade.com ããã®åç
Good Morning
We are so happy to hear about your positive experiences with our service! It's wonderful to know that we've consistently met your expectations and that our customer service has been helpful for your small business. We truly appreciate your kind words and continued support.
Kind regards,
Leader Online Customer Support
Out the 18 doors ordered only 17âŠ
Out the 18 doors ordered only 17 arrived.Had to wait one week for the door.This caused a delay in completion of the job . Not good.
2026幎7æ2æ¥
leadertrade.com ããã®åç
Good Morning
We appreciate you bringing this to our attention. We understand the frustration caused by the missing door and the subsequent delay to your project. We are reviewing our delivery process to prevent such issues in the future.
Kind regards,
Leader Online Customer Support
Quick to open account and easy websiteâŠ
Quick to open account and easy website to use
2026幎7æ1æ¥
leadertrade.com ããã®åç
Good Morning
We're so glad to hear you found the account opening process quick and our website easy to navigate! Thank you for sharing your positive experience.
Kind regards,
Leader Online Customer Support
Poor quality door
Door arrived looked ok until it was oiled woodfiller front and back of the âoakâdoor ugly no fit for purpose
2026幎7æ1æ¥
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leadertrade.com ããã®åç
Good Morning
We're truly sorry the door's appearance after oiling didn't meet expectations. We are looking into the wood filler issue.
We will require the order details please so we can look into this further for you.
Kind regards
Leader Trade
leadertrade.com ããã®åç
Good Morning
We're so happy to hear you appreciate our products and quick delivery! Thank you for your wonderful feedback.
Kind regards,
Leader Online Customer Support
A great Oak door at a good price
A great Oak door at a good price. Used a clear stain on them along with black hinges and thumb latches and they look fabulous. Would definitely recommend.
2026幎6æ19æ¥
leadertrade.com ããã®åç
Good Morning
We are so pleased to hear how much you love the oak door and how well it complements your home with the clear stain, black hinges, and thumb latches. We appreciate you recommending our product!
Kind regards,
Leader Online Customer Support
Sent me a damaged door
Sent me a damaged door. Then took 3 days to respond to say they will send me a replacement. In the end I had to fit a damaged door due to the timing of the project I was working on. Very rude customer service advisors. Especially "Rahim". Didn't offer an apology at all and was very stern in how he was talking to me. A door they had collected as it was the wrong size, they told me they have processed a refund and it would take 14 working days to be paid back!
I then had another order with them which I was advised would be delivered on the 7th of July. And when I called. Unfortunately I was talking to Rahim again. Who was very rude and told it would be arriving on the 20/08/2026. How can you operate a business like this? I've already fitted the same style door in half the house and now I must wait 8 weeks to receive my order??
2026幎6æ22æ¥
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leadertrade.com ããã®åç
Good Morning
We are truly sorry to hear about the difficulties you experienced with your recent orders and the service you received. We understand your frustration regarding the damaged door, the delayed response, and the extended delivery timeframe for your subsequent order. We are also concerned about your interaction with our customer service team. We are actively reviewing your feedback to identify areas for improvement in our product quality, delivery scheduling, and customer service training. We appreciate you bringing these issues to our attention as it helps us improve our processes.
Kind regards
Leader trade customer support
Wrong product delivered
We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns to one of the 4 panel faces was vastly different. We managed to convince the client to accept half panelled doors but they were adamant that they would not accept the large variance in grain. We were informed that there was nothing that could be done to rectify your error and we had to buy a replacement door
2026幎6æ16æ¥
leadertrade.com ããã®åç
Good Morning
We appreciate you sharing your experience. We are concerned to learn about the incorrect door delivery and the grain variance. We are reviewing our internal processes to prevent such errors and ensure product consistency.
Kind regards,
Leader Online Customer Support
leadertrade.com ããã®åç
Good Morning
We appreciate your feedback. We're reviewing your experience to improve.
Kind regards,
Leader Online Customer Support
excellent customer service
I ordered the wrong doors and the team were exceptional and agreed to return them and sent me out the correct size doors, so customer service wise very good
2026幎6æ8æ¥
leadertrade.com ããã®åç
Good Morning
We're so glad to hear our team provided exceptional service when you needed to exchange your doors. We appreciate you sharing your positive experience with us!
Kind regards,
Leader Online Customer Support
leadertrade.com ããã®åç
Good Morning
We are so glad you enjoyed our doors, prices, and delivery. Thank you for your kind words!
Kind regards,
Leader Trade Customer Support
My experience of Leadertrade
I recently bought Krono water resistant laminate flooring. I had a professional carpenter lay it. The medium oak effect laminate is hard wearing and looks beautiful. Delivery was bang on time and the delivery guy was very polite. I read some reviews and I would always suggest contacting Leadertrade to check stock availability as theyâre very knowledgeable and polite and check delivery of goods, my delivery was spot on. I definitely would say it was a good experience for me dealing with them and I would deal with them again.
2026幎5æ5æ¥
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leadertrade.com ããã®åç
Good Morning
We are so pleased to hear you had such a positive experience with your Krono water-resistant laminate flooring and our team. It is wonderful to know the medium oak effect looks beautiful and that our delivery was prompt and polite. We truly appreciate your kind words and recommendation.
Kind regards,
Leader Trade Customer Support
We would love to be your dealer in South Yorkshire
One of my best suppliers for my projects.
Thank you
2026幎4æ26æ¥
leadertrade.com ããã®åç
Good morning
We are so glad to hear we are one of your best suppliers for your projects. Thank you for your kind words!
Kind regards
Leader Trade
I was not told until 8 days after myâŠ
I was not told until 8 days after my order that my doors were not in stock, and they wouldnt be in stock until 3 weeks after the original predicted delivery date. I could have been told after 2-3 days and then given the option to wait or cancel.
2026幎5æ13æ¥
leadertrade.com ããã®åç
Good Morning
We sincerely regret the delay in informing you about the stock issue and the extended delivery time. We understand your frustration and are reviewing our communication process to prevent this.
Kind regards,
Leader Trade Customer Support
Quality of the doors has gone downâŠ
Quality of the doors has gone down hill, definitely not as good....alot of stock issues
2026幎4æ24æ¥
leadertrade.com ããã®åç
Good Morning
We appreciate your feedback and are sorry our door quality and stock levels didn't meet your expectations. We'll review our processes.
Kind regards,
Leader Trade Customer Support
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