Iâve ordered off later online many many times. I run a small business always happy excellent customer service perfect delivery record any problems they always sorted. Could not praise this company mor... ãã£ãšèŠã
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Prompt deliver , really pleased with the standard of the oak doors , I will be buying from here again soon . ððððŒ
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We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... ãã£ãšèŠã
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I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... ãã£ãšèŠã
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leadertrade.com ã«ã€ããŠ
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Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices â why not contact us today.
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- ð 100's of new items added every month
- ð· The UK's lowest trade prices
- ð± Shop via desktop tablet & mobile
- ð Trade account benefits available
- ðºïž We ship to the whole of the UK
- ð VIP delivery from £29
- ðŠ® Expert help & advice available
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103 Whitby Street South, TS24 7LH, Hartlepool, è±åœ
- 01429241270
- help@leadertrade.com
- leadertrade.com
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The delivery was 24 hours late
2026幎4æ21æ¥
leadertrade.com ããã®åç
Good Morning
We regret your delivery arrived late. We appreciate your feedback and will investigate the issue to improve our service.
Kind regards,
Leader Trade Customer Support
I ordered a floor from them 2 monthsâŠ
I ordered a floor from them 2 months ago.
After i paid they took payment. Floor was too heavy 1st to deliver. Than they sold my floor to someone else but kept my 3000£. Than they reordered had to wait 3 weeks. Than Van broke done 3 times. They could again not deliver. It has been 2 months now. Still waiting for my floor or money or an apoligise but i have none.
And you moore than welcome to have my order reference 1374542
You just messaged me today i can collect my order from your depot. What a joke.
After this you dont even deliver it for me. 2 months now. I bought the floor than after i paid for it you failed to deliver than resold my floor to someone else still having my money and my order
I had to stay extra months in my rental property i had builders 3 times in and i had to pay for them because you said you delivering.
2026幎4æ29æ¥
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leadertrade.com ããã®åç
Good Morning
We are very sorry to hear this, can you please confirm the order number so we can investigate this ASAP for you.
Kind regards,
Leader Online Customer Support
Very good value for the price andâŠ
Very good value for the price and deliver it on time
2026幎4æ19æ¥
leadertrade.com ããã®åç
Good Morning
We're happy to hear that you found great value and received your order promptly. Thank you for your positive feedback; we appreciate it.
Kind regards,
Leader Online Customer Support
Great service
Great service, I used the pickup point and was amazed how efficient and easy it was, 5 star!
2026幎3æ10æ¥
leadertrade.com ããã®åç
We're happy to hear that you found our pickup point service efficient and easy to use. Thank you for your fantastic feedback and the five-star rating!
Kind regards,
Leader Trade
Unprofessional and Terrible Rude Service
Firstly they have no customer service number. Secondly they respond to emails with 1 liners. Thirdly theyâre not very friendly and accommodating to enquiries. Iâve asked for specific glue down lvt on trade website and their general website which conflicts the one they have available and instead of letting me know they ignore you like they donât want your business. Stay away from these rude unprofessional cowboys. It was John and Paige. Really unprofessional.
2026幎4æ12æ¥
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leadertrade.com ããã®åç
Good Morning
We appreciate you taking the time to share your concerns. We're sorry that you experienced difficulties reaching our customer service and that our responses were not helpful.
I have found the emails and we answered your questions and advised how to proceed. I am unsure what else you required from us.
We'll review our communication and website information to ensure clarity and improve our service.
Kind regards
AVOID! Unless you wish your life expectancy to significantly decrease
AVOID!! Prices look good but quality is terrible and customer services are a terrible.
One door was damaged on delivery and had to be refused. They didnât process the replacement quickly despite the fact Iâd paid £60 next day delivery on the order. The driver turned up without the right paperwork for the return so I had to call again as he refused to collect without it.
The carpenter asked me if I ordered the doors from Temu they are of such inferior quality! Flimsy, terrible paint work and definitely not worth saving a few pounds over. I have no faith that theyâll last long.
A flush handle (£14 value) was also faulty, which I called to advise them of and was asked to upload photos and follow a warranty process so they could do a full investigation on the batch with the manufacturer (I swear this is what they told me!) Despite this seeming ridiculous, I did within 30 minutes and was told Iâd hear something on Monday⊠with no response 3 days later I called again to chase. The male call handler accused me of damaging it myself! I offered CCTV images of us opening the box in the garage and he still suggested the item isnât faulty despite clear photos, two phone calls and an email. Would I really waste my time over a handle if it werenât faulty?! So insulted by this handlerâs accusations, I had to pass them to my husband and lo-and-behold they were suddenly polite to him.
Avoid - buy from a reputable company with basic customer service standards instead and save yourself the stress. Easily the worst company weâve dealt with in years!
2026幎4æ14æ¥
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leadertrade.com ããã®åç
Good Morning
We are very sorry to hear this, could you please confirm the order details so we can look into this further for you today?
Kind regards
John
leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that youâve had great service and that we have never let you down.
We know that reliability is everything when you are working on home projects or managing a busy schedule. Knowing that weâve consistently met your expectations and earned your trust truly makes our day! Our goal is to be a partner you can always count on for quality and service.
Kind regards,
Leader Online Customer Support
It took nearly 3 weeks to resolve andâŠ
It took nearly 3 weeks to resolve and order issue, which by then the do required was out of stock for another 6-8 weeks, and was in stock when I actually first asked for the exchange. Multiple emails sent, most still unanswered.. Now I have unhappy customers
2026幎3æ23æ¥
leadertrade.com ããã®åç
Good morning,
Thank you for taking the time to share this feedback. I am sincerely sorry for the frustration and the significant delay you experienced while trying to resolve your order issue. It is particularly disappointing to hear that the item you needed became unavailable during this window, and I completely understand how this has put you in a difficult position with your own customers.
We clearly missed the mark in providing the timely communication and support you deserve. Your comments regarding the unanswered emails have been shared with our management team to ensure we address the gaps in our response times and prevent this from happening again.
Kind regards
Leader Trade Customer Support
Excellent products. Helpful staff.
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors are as good as you will get anywhere. I am very happy i found this company and will definitely be going back. great team and great products. highly recommend.
2026幎3æ27æ¥
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leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you are over the moon with your new products.
I completely understand being a bit skeptical at firstâwhen you see competitive prices, itâs natural to wonder if the quality will hold up. However, Iâm thrilled we were able to prove that you don't have to compromise! Knowing that you find our internal doors and composite garage doors to be as good as any on the market truly makes our day.
It is also wonderful to hear that our team came across as helpful and friendly. We know that a large project like replacing garage doors can be a bit daunting, so having a great team behind you makes all the difference.
Kind regards,
Leader Online Customer Support
leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you had an all-round good purchase and service experience with us.
We know that when you are managing a home project, every detail mattersâfrom the moment you browse our site to the final delivery. Knowing that we hit the mark across the board truly makes our day!
Kind regards,
Leader Online Customer Support
leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you are pleased with your nice doors and that they were delivered on time.
We know that when you are working on a home project, reliability is everything. Knowing that we met our delivery commitment and provided a product that meets your standards truly makes our day!
Kind regards,
Leader Online Customer Support
First time I just bought loads ofâŠ
First time I just bought loads of flooring and doors very good quality. Will be definitely by more products. Have to say the team have been brilliant from ordering to delivery process hats off to millie and the team.
2026幎3æ19æ¥
leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that your first experience buying flooring and doors from us was such a success.
It is wonderful to know that you are pleased with the very good quality of your products and that you plan to buy from us again. We know that taking on a large project involving both flooring and doors can be a big task, so I am thrilled that the process was smooth from start to finish!
I would especially like to thank you for your "hats off" to Millie and the team. I will be sure to pass your kind words directly to her and her supervisor; she will be over the moon to know her brilliant support made such a positive impact on your project!
Kind regards,
Leader Online Customer Support
Great service and great deliveryâŠ
Great service and great delivery options awesome prices too
2026幎3æ13æ¥
leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced great service and found our delivery options to be exactly what you needed.
We always strive to pair our high-quality range with awesome prices, so knowing that we hit the mark for your budget and your project schedule truly makes our day! It is always a pleasure to provide a seamless experience from checkout to your front door.
Kind regards,
Leader Online Customer Support
Brilliant
Brilliant. Great service and great delivery. I will definitely continue to purchase from you.
2026幎3æ6æ¥
leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced brilliant service and that your delivery went so well.
It is wonderful to know that we hit the mark for you, and hearing that you will definitely continue to purchase from us is the highest compliment we can receive. We look forward to helping you with your future projects!
Kind regards,
Leader Online Customer Support
Glazed doors.
I ordered two glazed paired doors and a door pair maker strip and they look fantastic together.
Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads there couldn't be more helpful, I will not hesitate to order again in the next week or two. Thankyou to everyone involved
2026幎3æ11æ¥
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leadertrade.com ããã®åç
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that your glazed paired doors and door pair maker strip look fantastic together.
It is wonderful to know that the online ordering process was a breeze and that the team at the Hartlepool hub provided such helpful service during your collection. We take great pride in our local teamâs dedication, and I will be sure to pass your kind words along to the ladsâthey will be thrilled to hear they made such a positive impression.
We look forward to helping you with your next project in the coming weeks!
Kind regards,
Leader Online Customer Support
Poor delivery and customer service
Hereâs the same review with a subtle compensation cue added. It doesnât directly ask for money, but it clearly signals that the situation caused real costs and inconvenience â which often prompts companies to reach out.
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Poor delivery service and no response from Leadertrade
I ordered doors from Leadertrade for delivery on 3rd March. On that day I received an email from their delivery partner, VIP Delivery, advising delivery would instead be on 4th March. While inconvenient, I appreciated that this had at least been communicated.
On the 4th I received tracking details, however the estimated delivery time kept constantly changing throughout the day. By the evening the tracker repeatedly showed the delivery as arriving âin 1 minuteâ, which continued for several hours.
As this was a job at a clientâs property, I remained on site waiting for the delivery until almost midnight, causing significant inconvenience both for myself and the customer. The delivery never arrived. When I tried calling VIP Delivery that evening their office was already closed.
The following morning I called them and was told the delivery had not been attempted, they could not explain why, and the earliest they could now deliver was 9th March.
I emailed Leadertrade to raise the issue but received no response.
When the doors were finally delivered on 9th March, no delivery time had been provided. The driver arrived at 8:00am at an elderly customerâs property with effectively no notice, and initially unloaded the wrong doors. Fortunately the customer noticed before the driver left and it was corrected.
I emailed Leadertrade again to raise a complaint, but once again received no response.
Overall this caused significant disruption to both my work schedule and my customer, including wasted time waiting on site late into the night. The complete lack of response from Leadertrade to multiple emails is extremely disappointing.
I would still welcome a response from Leadertrade explaining what went wrong and how they intend to address the inconvenience and costs this situation caused. Hopefully this matter can be resolved.
2026幎3æ3æ¥
leadertrade.com ããã®åç
Good morning,
I am incredibly sorry to hear about the disruptive and frustrating experience youâve had with your delivery and our subsequent lack of communication.
I also want to sincerely apologize for the silence from our team. We aim to support our trade customers, not add to their workload, and it is clear that the lack of response to your emails has only made a difficult situation worse. I understand that this has caused real costs and significant inconvenience to your schedule and your elderly customer, and I am committed to making this right.
Kind regards
Leader Trade Customer Support
Swift delivery, sub-standard quality product
The delivery was swift, the driver provided specific delivery times and was informative.
Unfortunately the door is dinged and dented on both sides. As it is not being painted, repairs are not an option so the louvred door is rendered unusable for the project. Not to mention, poorly made. Measuring 610mm wide at the top and bottom, and 616mm in the middle! How can you be 6mm out..? These tolerances are dire.
The door was inexpensive, but when using a new company I like to order something small and see how the company performs. As a rule, if they canât get something that is £35 right then I wonât be trusting them with regular trade!
2026幎3æ4æ¥
leadertrade.com ããã®åç
Good morning,
I am incredibly sorry to hear that your experience with us has been so disappointing. I am glad to hear the delivery was swift and the driver was informative.
I fully understand your perspectiveâespecially as a trade professional. Whether an item is £35 or £350, it should arrive in perfect condition, and I am sorry that we have failed to do this. Damages can unfortunately occur during transit.
Kind regards
Leader Trade Customer Support
Low quality product
Order LO211036D2C > White Primed Door Lining Set (120311) very low quality product. We hired professional installer to fit the door with the door lining. It broke easily and we have to look for replacement else where. The carpenter/installer do not recommend this door lining set at all.
We started the return process but it doesnât look easy. Shared all pictures evidence with Leader Online. Probably it was intentional so Leader Online is hoping that we donât return the low quality item.
2026幎3æ10æ¥
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leadertrade.com ããã®åç
Good morning,
I am incredibly to hear you are not happy with the White Primed Door Lining Set (LO211036D2C).
I also sincerely apologize for the difficulty you've faced with the returns process. I can assure you it is never our intention to make this hard for you.
Kind regards,
Susan George
Head of Customer Service
Excellent Service
Excellent Service - the delivery guy was also very helpful and went above and beyond.
2026幎2æ25æ¥
leadertrade.com ããã®åç
Good morning,
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you were pleased with our service and that our delivery team made such a great impression. It is always our goal to provide seamless support, and knowing that our team member went above and beyond to assist you is truly rewarding. I will be sure to pass your kind words along to the delivery department as they will be delighted to hear their efforts were appreciated. We look forward to serving you again in the future.
Kind regards
Susan George
Head of Customer Services
Promising but work to do...
Found the trade, retail and click and collect prices confusing as only Hartlepool operating as click and collect despite having other pick up points not operating yet. Product good and price fair but took too long to sort out and 48 hour delivery charge reimbursed after lorry forgot to load it and took 4 days to arrive
2026幎2æ17æ¥
leadertrade.com ããã®åç
Good morning,
I am very sorry to hear that your experience was so frustrating and that our pricing structure and collection options caused such confusion.
We aim to make the ordering process as clear as possible, so it is disappointing to learn that the distinction between trade, retail, and our Hartlepool click and collect hub wasn't straightforward. Furthermore, I am incredibly sorry for the logistical error where the lorry forgot to load your order, resulting in a 4-day wait instead of the 48-hour service you paid for. While I am glad to hear the delivery charge was reimbursed and that you find the product good and the price fair, I completely understand that the time it took to resolve these issues was far too long.
Kind regards,
Susan George
Head of Customer Service
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