leadertrade.com レビュー 

leadertrade.com からの回答

2025年5月20日

Thank you for your review, and we’re very sorry to hear about the condition in which your door arrived and the delay in communication regarding the missing handle.

We’d like to kindly clarify that the item purchased was a B-Grade door, which is sold at a reduced price due to minor cosmetic imperfections. These products are clearly described as such at the point of sale, and while some marks or blemishes may be present, they should still be fit for purpose and handled with care during delivery.

The lack of wrapping and the missing handle are not acceptable, even for B-Grade items, and we apologise for the inconvenience this has caused.

Thank you for your patience, and again, we apologise for the frustration caused.

Kind regards,

Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月16日

Thank you for your positive feedback! We're delighted to hear that you were pleased with the quality of the doors, timely delivery, and competitive pricing. It's great to know we’ve earned your trust, and we truly appreciate your intention to return.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月16日

Thank you for your kind review! We're glad to hear your order was delivered promptly and that our delivery driver was able to assist you on-site. It's great to know you're happy with both the product and the service. We truly appreciate your support.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月16日

Thank you for your wonderful feedback! We're so pleased to hear that your Liberty Oak internal doors were delivered on time and that everything went smoothly with the installation. It’s great to know you’re happy with the finished result.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月16日

Thank you for your kind words and for taking the time to leave a review. We're delighted to hear you had a positive experience with our trade department. Stuart will be especially pleased to know his efficiency and support stood out.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月13日

Thank you for your feedback. We're pleased to hear that the samples met your expectations, but we're very sorry to learn about the delay and damage during delivery. While we do our best to ensure prompt and secure shipping, we understand how frustrating this experience must have been. Please know we take these matters seriously and will be reviewing this with our courier to help prevent future occurrences. If there’s anything further we can do to assist, please don’t hesitate to reach out.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月13日

Thank you for your kind words! We're glad to hear you're happy with the product and that the delivery met your expectations. Customer satisfaction is very important to us, and it's great to know we’ve made a positive impression.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月13日

Thank you for your fantastic feedback! We're so pleased to hear that you’re happy with the quality of our doors and handles, as well as the overall service—from pricing and delivery speed to tracking and the helpfulness of our driver. We aim to provide a seamless experience from start to finish, and it's great to know we delivered on that.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月13日

Thank you for your great feedback! We're delighted to hear that you were pleased with both our service and the quality of our flooring. Your satisfaction is our top priority, and it's always rewarding to know we've met your expectations.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年5月13日

Thank you for taking the time to share your feedback! We're glad to hear your delivery arrived on time and that our driver provided polite and helpful service. We always aim to make the entire experience as smooth and positive as possible, and it's great to know we achieved that.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月13日

Thank you so much for your kind words and continued support! We’re thrilled to hear that both of your experiences with us have been smooth and satisfying. Providing high-quality products, competitive pricing, and prompt delivery is what we strive for, and it's always rewarding to know we've met your expectations. We truly appreciate your recommendation.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月8日

Thank you for taking the time to share your feedback. We're delighted to hear that the merchandise met your expectations and that you were pleased with our delivery and customer service. Your satisfaction is our top priority, and it’s always rewarding to know we’re delivering on that promise.
Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月6日

Thank you for your feedback! We’re glad to hear your delivery arrived on time. Timely service is a key part of our commitment to customer satisfaction, and we appreciate you taking the time to share your experience.
Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月6日

Thank you for your wonderful review! We’re truly grateful for your kind words about our customer service and product quality. It’s our mission to provide a consistently excellent experience from start to finish, and it’s rewarding to know we’ve met your expectations each time.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月6日

Thank you for your great feedback! We're so pleased to hear that you were happy with our prices, product range, and delivery service. It's always rewarding to know we're meeting our customers' expectations.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月6日

Thank you for your fantastic review and perfect rating! We’re thrilled to hear that you’re pleased with our products, pricing, and delivery service. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年5月6日

Thank you for your kind words! We're delighted to hear that you found the ordering process simple and our service efficient. Providing a smooth and reliable experience is always our goal, and your feedback reassures us that we're on the right track.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年4月30日

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you've experienced.

We understand how frustrating it must be to have your project delayed and your plans disrupted due to the uncertainty around stock availability and changing delivery dates. This is certainly not the experience we aim to provide.

Regrettably, supply chain issues can occasionally impact the consistency and availability of specific products, including tile colours. However, we take full responsibility for the miscommunication and the delays you’ve encountered. We are actively working with our supplier to confirm whether more stock of the same colour tiles will become available, and we will keep you updated as soon as we have definitive information.

Please know that your concerns have been escalated to our management team, and we are reviewing the situation thoroughly to prevent similar issues in the future. We genuinely value your business and are committed to finding the best possible resolution.

If you would like to speak with us directly to discuss this further, please don’t hesitate to reach out at help@leadertrade.com.

Kind Regards,
Belinda Everett - Trade Supervisor

leadertrade.com からの回答

2025年4月29日

Thank you so much for your kind words! We're thrilled to hear that you found our service prompt, polite, and fair. Clear communication and treating our customers with respect are top priorities for us, so it's great to know that reflected in your experience.

Kind Regards,
Belinda Everett- Trade Supervisor

leadertrade.com からの回答

2025年4月28日

Thank you for taking the time to share your feedback. We're so pleased to hear that you are happy with both our product and the service you received from our team. Providing quality products and excellent customer support is at the heart of what we do, and it's great to know we met your expectations.

Kind Regards,
Belinda Everett- Trade Supervisor