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Ledsone レビュヌ 241

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TrustScore 5段階評䟡の4

4.1

照明専門店
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5぀星のうち2の評䟡

The parcel arrived promptly but inside, the light fittings I ordered which were described as ceramic turned out to have ceramic inner bits (invisible once in use) with a plastic surround. The more ac... もっず芋る

5぀星のうち5の評䟡

Excellent products and service. Stewart in After Sales is brilliant. I've reordered more lamps. As an electrician it is really good to find such a good supplier. Well done Stewart at LEDSONE. NCC... もっず芋る

5぀星のうち5の評䟡

Went above and beyond to let me add a v small item to my online order. Excellent customer service that I really wasn't expecting nowadays.

5぀星のうち5の評䟡

These lights have surpassed our expectations. They are substantial and well made. The company were prompt in dispatching our order they have very good communication, letting us know how and where our... もっず芋る

䌁業が回答したした

䌁業情報

  1. 照明専門店
  2. 照明卞業者

圓該䌁業による蚘述

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.

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4.1

ほが満足

TrustScore 5段階評䟡の4

241件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 90に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち5の評䟡

Very hard to give a rating when I


Very hard to give a rating when I haven't received my purchase. Have contacted admin and it appears problems with courier .
Waiting now expectantly
Update;
Have now received parcel and as the explanation was couriers fault.
They dealt with the problem as a good company should do

2025幎4月24日
Ledsone ロゎ

Ledsone からの回答

Dear Customer , sorry about the trouble. We did dispatch your order on time, but unfortunately, the courier didn’t deliver it and didn’t update us either. We only found out after your review and have now sent a replacement using express service, so it should reach you within 24 hours. We're really sorry for the delay and take full responsibility for this

5぀星のうち1の評䟡

Absolutely dire customer service

I rang the company to check the dimensions of some spring clips for lampshades that were advertised on Amazon. Having tried to find them on their website after numerous searches I was unsuccessful. The first time I called the phone was hung up on me. When I got through the second time all I got was a woman insisting I send an email and they could look into it for me. Apparently they have over 5000 products and couldn't possibly search it for me. It didn't matter what I said to explain the item she kept repeating send an email. OK I thought you clearly do not need my custom, simple! I will be buying elsewhere.

2025幎1月14日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

Thank you for your feedback. We always aim to assist our customers efficiently, and our team is available to respond to calls and emails. To ensure accuracy in resolving product-related queries, we sometimes request customers to send an email with details or images, especially when dealing with a large catalog.
We apologize if this approach did not meet your expectations. However, we are always here to help and encourage you to reach out again so we can assist you further. Your feedback is valuable, and we continuously work on improving our service

5぀星のうち5の評䟡

Really can’t thank the people at


Really can’t thank the people at Ledstone enough for shipping out a time-critical and urgent delivery within an hour of ordering on a Sunday!! Fantastic customer service, and the item arrived within 24 hours 😊. Thank you so much for taking the trouble to make this happen!!

2025幎3月24日
自発的なレビュヌ
5぀星のうち5の評䟡

5* products and customer service

Bought a beautiful light fitting, packaged very well and unfortuantly 3 of the bulbs didn't work, I don't believe this was any fault to the company, builbs are very delicate even when packaged very well, withing 24 hours 3 replacements were sent and tracking number was provided 5* company and customer service!!!

2025幎3月23日
自発的なレビュヌ
5぀星のうち5の評䟡

Prompt delivery, excellent support

The lights arrived promptly and were packaged very well. Unfortunately we only noticed when they were installed 6 weeks later that one crystal was chipped and a bulb wasn't working. I contacted customer service, they sent a replacement crystal which arrived within 48 hrs and the bulb (which was out of stock at the time) a few days later. Very impressed with all. Customer service is excellent!

2025幎3月11日
自発的なレビュヌ
5぀星のうち3の評䟡

Actual item did not resemble the


Actual item did not resemble the picture on their website. I purchased a light fitting that was shown as metal with a knurled shade retaining nut but what arrived was a cheap plastic facsimile. I couldn't be bothered to send it back as I needed to get it fitted. It does the job but is not what it was supposed to be so I'm unlikely to buy from them again.
Edit. I was contacted by Ledsone after posting this review. They were apologetic and wanted to resolve my concern. As I had already fitted the light I did not require any replacement however they did agree to review their product description in the light of the issue. My comment about the knurled nut was actually erroneous as that had been a different fitting on their site, however the description of it being metal was still mis-representative, but fair play to them for following it up, as they did seem genuinely concerned at my displeasure. I have revised my rating accordingly.

2025幎2月23日
Ledsone ロゎ

Ledsone からの回答

Thank you very much for your feedback
We're sorry to hear that the item did not meet your expectations.
We have contacted you to resolve this issue and are happy to assist further once we receive an image of the item you received. Please reach out so we can find the best solution for you.

5぀星のうち2の評䟡

Order arrived quickly enough but


Order arrived quickly enough but arrived damaged , bit of an ordeal to get the issued completely resolved. Not resolved yet but I am hopeful.

2025幎2月23日
Ledsone ロゎ

Ledsone からの回答

Thank you very much for your feedback
We're very sorry to hear about your experience.
We understand how frustrating this must be and truly appreciate your patience.
We have issued a return label, and as soon as the parcel is dropped off, we will process your refund.
Your satisfaction is important to us, and we hope to resolve this for you as quickly as possible.

5぀星のうち1の評䟡

Very Poor Customer Service

Think very carefully before purchasing, my 2 light fitting and bulbs arrived, the bulbs where incorrect for the light fittings, so I had to purchase the correct bulbs myself. Opening the light fittings and 1 shade was damaged, I emailed photos and also tried to call the contact number on the website, which was useless. The only way I have manged to make contact is via webchat. Nearly a week has gone on and there is no resolve. The only positive comment I can make was the delivery was very quick.

2025幎2月21日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

Thank you for your feedback. We apologize for any inconvenience caused. As soon as you reported the issue, we actively worked to resolve it by requesting images of the damaged and incorrect parts for verification. However, we did not receive an update from you.
Despite this, we still proceeded with a partial refund for the incorrect bulbs without requiring a return. Additionally, we have already arranged a replacement for the damaged item to ensure you receive the correct product.
Customer satisfaction is our priority, and we appreciate your patience while we resolved this matter. If there’s anything else we can assist with, please let us know

5぀星のうち5の評䟡

Staff were great

Staff were great, when I had an issue they were able to help me resolve it within the day. I would use LEDSone again and recommend them as their customer service is first class

2025幎2月22日
自発的なレビュヌ

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