From talking to Dylan in customer service to arrange joining Lightning Fibre, to installation by Conor, the experience has been great. They have been helpful and courteous throughout. There was an iss... もっと見る
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The technicians phoned us ahead of their arrival and were very courteous and helpful. They identified a problem which was soon solved. The new router was installed and in working order very quickly. T... もっと見る
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The engineers turned up on time , explained to me what they would do ,how best to route the cables and the location of the router. They then carried out the installation promptly and efficiently wit... もっと見る
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Very good customer service experience experience so far - kept informed throughout the installation stages & pleased with the service. Although the fibre routers are restricted & we plan to install ou... もっと見る
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企業情報
Lightning Fibre について
当該企業による記述
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
連絡先
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, 英国
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
優良
5573件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Loyalty proved beneficial!
I enquired (as I was coming to the end of my contract) if I could reapply with the current pricing and current first time customer incentives. I got a great deal matching the incentive (over length of contract) and very happy with the customer advisor that facilitated this. Thank you!
Ps, no price hikes for full term, unlike other well known broadband providers I could mention!
2026年9月5日
Lightning Fibre からの回答
Thank you for the fantastic five star review David! We’re delighted we could offer you a great renewal deal and reward you for your loyalty. It’s also great to hear you were so happy with your customer advisor. And yes, no price hikes for the full contract term! ⚡
Rob was a lovely gezza quick and tidy…
Rob was a lovely gezza quick and tidy and explained every in very good detail
2026年9月14日
自発的なレビュー
Lightning Fibre からの回答
Thank you for the five star review Jason! We’re delighted to hear Rob was quick, tidy and took the time to explain everything clearly. We’ll be sure to pass on your lovely feedback! ⚡
LIGHTNING FIBRE An excellent broadband option
From a friendly customer service to a great installation team lightning fibre for me were faultless, thereafter I’m enjoying my new broadband service and excellent value for money too. So pleased I made the switch
2026年9月5日
Lightning Fibre からの回答
Thank you for the fantastic five star review Nigel! We’re delighted to hear our customer service and installation teams made the switch so easy, and that you’re enjoying your new broadband and great value for money. We’re so pleased you chose Lightning Fibre! ⚡
Lightning Fibre からの回答
Thank you for the five star review Michael! We’re really pleased you found us easy to contact and that we could quickly get everything resolved. We really appreciate your feedback! ⚡
Quite a horrible experience.
Quite a horrible experience.
Website wasn’t working probably. No email confirmation and it froze as I was setting it up.
I called the company, was online 30 minutes and was cut off.
The next morning, I tried again. Still couldn’t get through.
Decided to keep trying and that I’d cancel the contract because of the poor service.I’d been with BT many years and no issues getting through.
Waited to get through for 40 minutes.
I wrote an email to cancel in writing. Had an email back.,
“I find that very surprising, particularly at the time you called, as our calls are usually answered within a minute. That said, I do apologise for the experience you had”
A very backhanded apology. I sent a screenshot of my calls as proof, never received a reply!!
Why waste years sending me emails to entice me, then be so indifferent.
Avoid this company. if you are with BT they will swap you to an EE contract and virtually match the lightning price. In fact, they matched the price but gave a better speed
2026年7月30日
自発的なレビュー
Lightning Fibre からの回答
We’re sorry to hear you were unhappy with your experience, and we’re disappointed that you felt our response was indifferent. We do genuinely apologise that you experienced difficulty getting through to us and that you didn’t receive the follow up you expected.
However, we do need to clarify one point in your review. Lightning Fibre does not increase our customers’ prices part way through their contract. The price agreed at the start of the contract remains the price throughout the contract period. We believe this is an important difference when comparing our service with other providers.
We’re pleased you were able to find a package that works for you, but we don’t feel it is fair to suggest that our pricing works in the same way as other providers when it does not.
If you would like us to look into your experience with the website, calls and unanswered email further, please get in touch with us directly and we’ll be happy to investigate. ⚡
Good local provider
Local company. Met at the office and discussed best option for us. Delivered on time. All staff very professional and courteous- not pushy at all. Would recommend friends to switch to Lighting Fibre.
2026年8月20日
Lightning Fibre からの回答
Thank you for the fantastic five star review Liz! We’re delighted you chose a local provider and found the team professional, courteous and helpful without any pressure. It’s brilliant to hear you’d recommend Lightning Fibre to your friends! ⚡
Lightning Fibre からの回答
Thank you for the fantastic five star review Holly! We’re delighted the team could come a day early and get you connected sooner than expected. It’s great to hear you’d highly recommend us! ⚡
Lightning Fibre からの回答
Thank you for the five star review! We’re really pleased you’re happy with the service. We really appreciate your feedback and support! ⚡
Lightning Fibre からの回答
Thank you for the fantastic five star review Keith! We’re so pleased you’re enjoying a fast and reliable service. That’s exactly what we like to hear! ⚡
Lightning Fibre からの回答
Thank you for the five star review Ian! We’re delighted everything was quick and neat, and that your WiFi was up and running straight away. ⚡
Compared to my last internet connection…
Compared to my last internet connection supplier TalkTalk your service was excellent, it`s faster for less money! Good start. Your installation personnel were all exceedingly pleasant, polite and patient and your office staff were the same. If I might make a suggestion on improving your installation service I would recommend that you listen and take onboard any advice you get from your customers, in my case I did mention at the early stages of contact that my forecourt paving slabs would need lifting to enable optical cable to be laid, but apparently this was not relayed to your installation engineers until later in the process resulting in a delay, However this was fairly quickly rectified once confirmed and I am very pleased with your ongoing internet service, I was with my previous supplier for at least fifteen years and I hope to stay with you indefinitely. Thanks for your time.
2026年9月3日
Lightning Fibre からの回答
Thank you for the fantastic four star review Paul, and for such detailed feedback! We’re delighted to hear you’re enjoying faster speeds for less money and have been impressed with both our installation and office teams.
We’re sorry there was a delay with the paving slabs and completely understand your frustration, especially as you had mentioned this earlier in the process. We’ll make sure your feedback is passed on, as keeping customers’ requirements clearly communicated throughout an installation is really important. It’s brilliant to hear you’re happy with your service and we hope to earn that fifth star as you continue your Lightning Fibre journey! ⚡
Lightning Fibre からの回答
Thank you for the five star review Marc! We’re really pleased you found our team so helpful. We really appreciate your feedback and support! ⚡
Lightning Fibre からの回答
Thank you for the fantastic five star review! We’re delighted you found our team efficient, helpful and on time. We really appreciate your feedback! ⚡
Easy, reliable, competitive
Good support line, reliable service, economically priced. Fixed prices for contract period.
2026年9月2日
Lightning Fibre からの回答
Thank you for the fantastic five star review Philip! We’re delighted you’re happy with our reliable service, helpful support and competitive pricing. It’s great to hear you value having a fixed price throughout your contract too. ⚡
Very helpful service
2026年9月7日
自発的なレビュー
Lightning Fibre からの回答
Thank you for the five star review Arthur! We’re really pleased you found our service helpful. We really appreciate your feedback and support! ⚡
Great Service from Lightning Fibre as…
Great Service from Lightning Fibre as we have renewed for a further two years. Good engineer checked everything and all working well. It’s a real bonus to speak to a person on a phone about any issues. Great local company for Eastbourne. Happy to recommend unreservedly.
2026年8月10日
Lightning Fibre からの回答
Thank you for the fantastic five star review! We’re delighted you’ve renewed for another two years and that everything is working well. It’s great to hear you value being able to speak to a real person and support our local Eastbourne team. Thank you for recommending us! ⚡
Lightning Fibre からの回答
Thank you for the five star review Rodney! We’re delighted you’re happy with the team and our service, and that we could make your move away from EE nice and straightforward. We really appreciate your support! ⚡
Good to be able to chat to a person…
Good to be able to chat to a person about renewing my contract and better still knowing that the price stays the same throughout the contract with no price increases.
Reliable service and speed, have been with lightning fibre for several years.
2026年8月29日
Lightning Fibre からの回答
Thank you for the fantastic five star review Barbara! We’re really pleased you’ve been with Lightning Fibre for several years and continue to enjoy reliable speeds and service. It’s also great to hear you value being able to speak to a real person and our no price increase promise. We really appreciate your continued support! ⚡
Great ISP
All I need is consistent service delivery at the promised speed and error free invoicing. With Lightning Fibre I get both.. happy days.
2026年9月8日
Lightning Fibre からの回答
Thank you for the brilliant five star review Mike! We love hearing that you’re getting exactly what you want from your broadband: reliable service, the speeds promised and hassle free billing. Happy days indeed! ⚡
Contract renewal went smoothly without…
Contract renewal went smoothly without any problems. Added Lightning Fibre Voice Plus which is now fully functional including full 1571 service. Good to have a VOIP service which works fully like a UK landline with the same feature codes BT use rather than a messy US-like implementation.
2026年9月1日
Lightning Fibre からの回答
Thank you for the fantastic five star review Richard! We’re delighted your renewal went smoothly and that you’re enjoying Lightning Fibre Voice Plus and its full 1571 service. It’s great to hear you’re happy with the service and features! ⚡
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