Lndmarkclub レビュー 488

Lndmarkclub からの回答

2025年12月15日

Hi Cam,

I’m really sorry for the frustration this situation has caused you. I understand why you’re concerned, and I want to resolve this immediately.

I’ve reviewed your order (#61368), and since you’ve requested a refund and expressed concern about unauthorized membership charges, I’ve gone ahead and processed a full refund for your entire product order, including priority handling. I’ve also confirmed that no membership will be active on your account, so you will not be charged any membership fees now or in the future.

If the acrylic markers do end up arriving, you’re welcome to keep them with our apologies, no return will be required.

I’m truly sorry for the experience you had, and I appreciate you bringing this to our attention so we could make it right. If you have any further questions or need confirmation for your records, just reply to this email and I’ll be happy to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月15日

Hi Gregory,

I’m truly sorry for the experience you’ve had, waiting months without receiving your order or a confirmed refund is absolutely unacceptable, and I completely understand why you’re upset.

I’ve reviewed your account, and since your knife set never shipped and you’ve had ongoing issues with the membership, I’ve gone ahead and taken care of this for you. A full refund for your knife set order has been processed, and your membership has been fully canceled, so there will be no further charges. Any membership charges associated with your account have also been refunded.

You’ll receive confirmation once the refunds are finalized by your bank, which can take a few business days to appear depending on their processing time.

I sincerely apologize for the frustration and inconvenience this caused you. If you need written confirmation for your records or have any other questions, please reply to this email and I’ll be happy to assist further.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月15日

Hi Felicia,

I’m really sorry for everything you’ve experienced, you absolutely should not have been left waiting this long or continued to be charged after requesting cancellation. I completely understand how frustrating this has been, and I want to resolve it immediately.

I’ve reviewed your account, and since your hair trimmer never arrived and you were charged for the membership multiple times even after attempting to cancel, I’ve gone ahead and taken care of everything for you. A full refund for your hair trimmer order, including priority shipping, has been processed, and all membership charges have been fully refunded as well. Your membership has also been permanently canceled, so no further charges will occur.

If your order eventually arrives, you’re welcome to keep it with our apologies, no return will be required.

I’m truly sorry for the inconvenience and stress this caused you, Felicia. If you need confirmation for your records or have any additional questions, just reply to this email and I’ll be here to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月11日

Hi Jennifer,

I’m so sorry for the experience you’ve had. I completely understand why you’re upset, and I want to take care of everything for you right away.

I checked your account and your order (#57026), and since your pens never arrived and you were also charged monthly for the membership, I’ve gone ahead and processed full refunds for everything, your $27.97 order total (including shipping protection and priority processing) and all membership charges as well. Your membership has also been fully canceled, so no further charges will occur.

You won’t need to return anything if your pens eventually show up, please keep them with our apologies.

Again, I’m truly sorry for the inconvenience and frustration this caused you. If there’s anything more you need, just reply to this email, and I’ll be here to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月11日

Hi Teresa,

I’m truly sorry for the experience you’ve had. I completely understand why you’re frustrated, and I want to get this resolved for you right away.

I checked your order (#60277) along with the charges on your account, and since your acrylic markers never arrived and you were also charged for a membership you didn’t intend to sign up for, I’ve gone ahead and processed full refunds for everything. This includes the $39.98 for your order as well as the $29.99 membership charge. Your membership has also been fully canceled, so no further billing will occur.

You won’t need to return anything if the markers eventually show up, please keep them with our apologies.

Again, I’m very sorry for all the inconvenience this caused you, Teresa. If there’s anything more you need, just reply to this email and I’ll be here to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月10日

Hi Jill,

Thank you for reaching out, and I’m really sorry for the frustration this delay has caused, you definitely shouldn’t have had to wait this long or struggle to get clear updates.

I checked your order, and since it’s been a month with no delivery and you were already told a refund would be issued, I’ve gone ahead and processed the full refund for your knives order, including the charges for priority processing and shipping. You won’t need to return anything if the package eventually arrives, please keep it with our apologies.

I truly appreciate your patience throughout this experience, and I’m sorry again that it wasn’t smooth for you. If there’s anything more I can help with, just reply to this email and I’ll be here for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月8日

Hi Ann,

Thank you for reaching out again. I’m truly sorry for all the frustration this situation has caused you. I completely understand why you’re upset, and I want to clear this up for you right away.

I double-checked your account and can confirm that both membership charges of $29.99 were fully refunded on our end, along with the $39.96 for the merchandise you did not receive. Sometimes banks take a few business days to finalize the credit on your statement, which can make it appear as if a refund is missing. That said, I absolutely understand how concerning that can feel, and I’m here to help you get this resolved quickly.

I’m truly sorry again for the inconvenience you’ve experienced, Ann. I’m here to help you until this is fully resolved.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年12月8日

Hi Chyloe,

I’m really sorry for the frustration this has caused you. I can absolutely understand why you’re upset, and I want to take care of this for you immediately.

I checked your order (#61563), and since it has been significantly delayed and you mentioned disputing the charge, I’ve gone ahead and processed a full refund for your entire order, including the $27.97 you paid (this also covers your priority processing and shipping protection). You won’t need to return anything if the package eventually arrives, please keep it with our apologies.

Again, I’m truly sorry for the inconvenience you experienced, especially during the holidays. If there’s anything more I can help with, just reply to this email and I’ll be here for you.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月8日

Hi Nicole,

I’m so sorry you’ve been waiting so long for your split end hair trimmer, you definitely shouldn’t have to deal with this kind of delay, and I completely understand how disappointing this has been.

Since it’s been months without delivery, I’ve gone ahead and processed a full refund for your order. If the package does eventually arrive, please feel free to keep it with our apologies, no return needed.

Again, I’m truly sorry for the inconvenience you experienced. If there’s anything else you need or if you have any questions at all, just reply to this email and I’d be happy to help.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月5日

Hi Lauren,

Thank you for reaching out and I’m truly sorry for everything you’ve been dealing with. Not receiving an order confirmation, no tracking, waiting weeks with no updates, and then seeing a $29.99 charge you didn’t expect is incredibly frustrating. I completely understand why you’re upset.

I’ve gone ahead and fully refunded both charges for you. The $46.53 for your order and the $29.99 membership charge. Your Lndmark Rewards membership has also been completely cancelled so you won’t see any further billing.

Since you never received a confirmation email and your order didn’t arrive, there’s nothing you need to return.

I’m very sorry again for the stress and inconvenience this caused. If you need anything else at all, just reply to this email and I’ll take care of it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年12月4日

Hi Nikki,

Thank you for reaching out, and I’m truly sorry for everything you’ve had to deal with. You should never have been told to keep waiting when your order didn’t ship, and I completely understand why you’re frustrated especially after being told it would be cancelled and refunded.

I’ve gone ahead and fully refunded your order #62640 for you. Since your order was never shipped, there’s nothing you need to return.

I also want to reassure you that you will not be charged anything further. Your account shows no active orders, and your refund has been processed successfully on our end.

I’m very sorry again for the inconvenience and confusion this caused. If there’s anything else you’d like me to check or help with, just reply to this email and I’ll take care of it right away.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月4日

Hi Olivia,

Thank you for reaching out, and I’m truly sorry for the lack of communication and the frustration this has caused. You should never have to wait for updates after paying for priority handling, and I completely understand why you’re upset especially after reading other recent reviews.

I’ve gone ahead and fully refunded your order #62802 for you. You won’t need to return anything, even if it ends up arriving.

I also checked your account to make sure you won’t be charged for any membership you didn’t agree to.

I’m very sorry again for your experience. If there’s anything else you’d like me to look into, just reply to this email and I’ll take care of it right away.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月4日

Hi Yvonne,

Thank you for reaching out, and I’m truly sorry for what you’ve experienced. Not receiving your order, not getting a call back, and then seeing an unauthorized charge is extremely frustrating and I completely understand why you’re upset.

I’ve gone ahead and fully refunded your original order for the acrylic paint markers. Since your package never arrived, there’s nothing you need to return.

I also located the unauthorized $29.99 membership charge on your account. Your Lndmark Rewards membership has now been fully cancelled, and I’ve issued a complete refund for that charge as well. You will not be billed again moving forward.

I’m very sorry again for the inconvenience and stress this caused. If there’s anything more you need, please reply to this email and I’ll take care of it right away.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月2日

Hi Miles,

Thank you for reaching out. I’m really sorry for the experience you’ve had, not receiving any shipping updates and getting the runaround is incredibly frustrating, and I completely understand why you want this resolved.

I’ve gone ahead and fully refunded your order #62767 for you. You won’t need to return anything, even if it eventually arrives.

I also checked on the membership charges you mentioned. Your Lndmark Rewards membership has now been fully cancelled. You will not be billed again moving forward.

Again, I’m very sorry for the inconvenience this caused. If there’s anything else you’d like me to help with, just reply to this email and I’ll take care of it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年12月1日 に更新

Hi Jeanine,

Thank you for reaching out. I’m really sorry for the frustration you’ve experienced, not receiving your order and seeing unwanted charges is absolutely not the experience we want for you.

I’ve gone ahead and fully refunded your order #62654 for you. You won’t need to return anything, even if it eventually shows up.

Your Lndmark Rewards membership has now been fully cancelled. You will not be billed again going forward.

Again, I’m truly sorry for the inconvenience this caused. If you need anything else or have any questions, just reply to this email, and I’ll take care of it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年11月24日

Hi Lin,

Thank you for reaching out. I’m truly sorry for the experience you’ve had. I can completely understand your frustration, and I want to make this right for you immediately.

I’ve gone ahead and fully refunded your entire order #58469, including all associated charges.

I also located the $29.99 membership charge you mentioned. Your Lndmark Rewards membership has now been fully cancelled, and I’ve issued a refund for that charge as well. You will not be billed again going forward.

Again, I’m very sorry for the inconvenience this has caused. If there’s anything more you’d like me to check or help with, just reply to this email and I’ll take care of it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年11月24日

Hi Teanna,

Thank you for reaching out, and I’m truly sorry for the experience you’ve had. Waiting this long with no clear tracking updates is incredibly frustrating, and I completely understand why you’re upset.

Your order #47685 is far past the expected delivery window, so I’ve gone ahead and issued a full refund for your purchase. You won’t need to return anything, even if the package eventually arrives.

Again, I’m very sorry for the inconvenience and frustration this caused. If there’s anything else you’d like me to look into or help with, just reply to this email and I’ll take care of it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年11月18日

Hi Angela,

I’m really sorry for how long you’ve been dealing with this, you should never have had to chase a refund, and I understand how upsetting that is. I want to get this resolved for you right away.

Could you please send me the following so I can locate your account and process your refund immediately?

• Full name used on the order
• Email address used at checkout
• Order number (if available)

Once I have that information, I’ll make sure your refund is fully processed and confirm everything for you.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年11月17日

Hi Stan,

Thank you for reaching out and letting us know. If your credit card declined the purchase, that means no payment was processed and no order or membership was created, so you won’t be charged for anything from us.

Different banks use their own internal systems to flag certain online transactions, and sometimes they decline a purchase out of caution, but since it never went through, there’s nothing further you need to worry about on your end.

If you have any questions or want me to double-check your email or name in our system just to be sure, I’m happy to do that, just let me know.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年11月17日

Hi Mary,

I’m truly sorry you’ve had to deal with this, especially after you already canceled your order and the membership. That should not have happened. I’ve gone ahead and taken care of this for you right away.

I’ve refunded the $29.99 charge in full, and your Lndmark Rewards membership is now fully canceled, so you won’t see any future charges from us. You’ll see the refund return to your original payment method within 3–5 business days, depending on your bank.

I sincerely apologize for the inconvenience and the frustration this caused. Thank you for giving us the chance to fix it.

Best regards,
Lndmark Support