Lndmarkclub レビュー 488

Lndmarkclub からの回答

2026年1月29日

Hi Ashley,

I’m very sorry for the frustration this situation has caused you. I understand how upsetting it is to be waiting on both a product and refunds, especially after being given repeated explanations without resolution.

I want to take care of this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with:

• Your order number
• Email address used when placing the order

As soon as I have that information, I’ll review everything, process any owed refunds for your product and membership, and make sure there are no further charges.

Thank you for giving us the opportunity to resolve this. I’m here to help and will respond as soon as I receive your details.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月26日

Hi Jillian,

I’m really sorry for the frustration and stress this situation has caused you. You absolutely should not have been left without your order, clear confirmation, or a way to easily reach us. I completely understand why you’re upset, and I want to resolve this for you immediately.

I’ve reviewed your account and order (#65757), and since you never received the trimmer and were charged a $29.99 membership fee you did not intend to sign up for, I’ve gone ahead and taken care of everything for you. A full refund for your trimmer order has been processed, and the $29.99 membership charge has also been fully refunded. Your membership has been fully canceled, so there will be no further charges to your account.

You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days.

I sincerely apologize for the confusion, lack of clear communication, and the frustration this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月26日

Hi Lorena,

I’m very sorry for the frustration and concern this situation has caused you. I understand why you’re upset, and I want to address this clearly and directly.

First, to answer your question: we do not access or store anyone’s bank account information. Payments are processed securely through our encrypted payment provider at checkout, using the information a customer enters at the time of purchase. At no point do we have visibility into or access to your banking credentials.

Regarding the membership charges, since you did not authorize or intend to keep a membership and have reported this as fraud, I have immediately canceled the membership and issued full refunds for all membership charges on your account. There will be no further charges from us going forward.

I understand you indicated you are not requesting a refund for the original $19.99 item, and I have respected that request.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月22日

Hi Miguel,

I’m very sorry for the frustration this situation has caused you. You absolutely should not feel misled or charged for something you didn’t intend to sign up for. I understand why you’re upset, and I want to resolve this immediately.

I’ve reviewed your account and can see that after your $19.99 purchase, a membership was billed monthly. Since you did not intend to enroll and did not receive value from the membership, I’ve gone ahead and taken care of this for you. Your membership has been completely canceled, so there will be no further billing going forward.

You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days.

I sincerely apologize for the inconvenience and frustration this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月19日

Hi Alicia,

I’m very sorry for the frustration and stress this situation has caused you. I understand why you’re upset, especially if you haven’t received your order and are seeing ongoing charges.

I want to help resolve this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with the following details:

• Your full name
• Email address used when placing the order
• Order number (if available)

As soon as I have that information, I’ll review everything, stop any unwanted charges, and take the appropriate action to get this resolved for you as quickly as possible.

Thank you for giving us the opportunity to look into this. I’m here to help and will respond as soon as I receive your details.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月16日

Hi Rachel,

I’m really sorry for the frustration and stress this situation has caused you, you absolutely should not have been charged monthly for a subscription you didn’t sign up for, nor left without receiving your order. I completely understand why you’re upset, and I want to resolve this immediately.

I’ve reviewed your account, and since your order was never received and you’ve continued to be charged for the membership without being able to access or cancel it, I’ve gone ahead and taken care of everything for you. Your membership has been completely canceled, and a full refund for your product order has also been processed.

There will be no further charges to your account going forward. You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days.

I sincerely apologize for the experience you’ve had and for the inconvenience this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月13日

Hi Carol,

Thank you for reaching out. I’m really glad to hear you like the cheese grater, but I’m very sorry about the frustration caused by the membership charges. You’re absolutely right to expect clarity and resolution here, especially after reaching out multiple times.

I’ve reviewed your account and can confirm that the membership charges were not supposed to continue once you requested cancellation. I’ve now gone ahead and taken care of this for you. All subscription charges have been fully refunded, and your membership has been permanently canceled, so there will be no further charges moving forward.

I completely understand how upsetting this must have been, and I sincerely apologize for the inconvenience and the lack of follow-through earlier.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月13日

Hi,

I’m very sorry for the frustration and disappointment you’ve experienced, waiting this long without receiving your merchandise, and seeing an unexpected subscription charge is absolutely not acceptable, and I understand why you’re upset.

I want to help resolve this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with one of the following:

• Your order number
• Email address used at checkout
• Full name used on the order

As soon as I have that information, I’ll review everything and take the appropriate action, including issuing refunds and canceling any membership if applicable.

Thank you for giving us the opportunity to look into this. I’m here to help and will respond as soon as I receive your details.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月12日

Hi Linda,

I’m very sorry for the frustration this situation has caused you. You absolutely should not have been left without your order, tracking information, or clear communication, and I understand why you’re upset.

I’ve reviewed your account and order (#65391), and since your split end trimmer has not been delivered and you were charged a $29.99 membership fee you did not intend to sign up for, I’ve gone ahead and taken care of this immediately. A full refund for your product order has been processed, and the $29.99 membership charge has been fully refunded as well. Your membership has also been fully canceled, so no further charges will occur.

You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days depending on their timelines.

I sincerely apologize for the inconvenience and lack of follow-up you experienced.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月12日

Hi Angela,

I’m truly sorry for the experience you’ve had. You absolutely should not be left without your product or a resolution, and I understand why you’re frustrated after being given repeated assurances without follow-through.

I’ve reviewed your account, and since your gel pens were never delivered and you were enrolled in a membership you did not intend to sign up for, I’ve gone ahead and taken care of this for you immediately. A full refund for your gel pen order has been processed. Your membership has also been fully canceled, so there will be no further charges going forward.

I sincerely apologize for the lack of resolution up to this point and for the frustration it caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月12日

Hi Debra,

I’m truly sorry for the experience you’ve had, waiting months without receiving your order, being told it was processed, and then seeing unexpected membership charges is absolutely unacceptable. I completely understand why you’re upset, and I appreciate you bringing this to our attention so we can make it right.

I’ve reviewed your account and order (#52423), and since your cheese graters were never delivered and you were charged a membership fee you did not intend to sign up for, I’ve gone ahead and taken care of this immediately. A full refund for your product order has been processed, along with full refunds for all membership charges associated with your account. Your membership has also been fully canceled, so no further charges will occur.

You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days depending on their timelines.

I sincerely apologize for the frustration and inconvenience this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月12日

Hi Selina,

I’m very sorry for the frustration this situation has caused you, especially in discovering unexpected charges after already dealing with delays in receiving your order. I completely understand why you’re upset, and I want to resolve this immediately.

I’ve reviewed your account and order (#46098), and since you were charged membership fees you did not intend to sign up for, I’ve gone ahead and taken care of this for you. Both $29.99 membership charges have been fully refunded, and your membership has been completely canceled, so there will be no further charges going forward.

You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days depending on their timeline.

I sincerely apologize for the experience you had and for the frustration this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月7日

Hi Kelly,

I’m really sorry for the experience you’ve had, waiting over a month with no shipping updates, no responses, and being charged for a membership you didn’t sign up for is absolutely not acceptable. I completely understand why you’re frustrated, and I appreciate you giving us the chance to make this right.

I’ve reviewed your order (#64345), and since your item never shipped and you were charged for the membership without intending to enroll, I’ve gone ahead and taken care of everything for you. A full refund for your product order has been processed. Your membership has also been fully canceled, so there will be no further charges going forward.

I’m truly sorry for the lack of communication and the frustration this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月6日

Hi Kayla,

I’m truly sorry for the experience you’ve had, waiting this long without receiving your order and then being charged for a membership you didn’t agree to is absolutely not acceptable. I completely understand why you’re upset, and I want to make this right immediately.

I’ve reviewed your account, and since your hair trimmer ordered on October 14 was never delivered and you were charged a $29.99 membership fee without intending to enroll, I’ve gone ahead and processed full refunds for everything. This includes a full refund for your hair trimmer order and a full refund for the $29.99 membership charge. Your membership has also been fully canceled, so no further charges will occur.

I’m genuinely sorry for the frustration this caused and for the promises that weren’t followed up on sooner.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月6日

Hi Melissa,

I’m really sorry for the frustration this has caused. I completely understand how upsetting it is to be told your order is in transit and then hear nothing for weeks afterward.

I’ve reviewed your situation, and since your pens ordered on November 30th still haven’t been delivered and no confirmed shipping or tracking has been provided, I’ve gone ahead and taken care of this for you. A full refund for your product order has been processed. I can also confirm that your membership charge was already refunded and there is no active membership on your account.

You should see the refund reflected back to your original payment method once your bank completes processing, which can take a few business days. If the package does end up arriving, please feel free to keep it with our apologies, no return will be required.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月5日

Hi Arsen,

I’m very sorry for the experience you’ve had and for the frustration this situation has caused you. I understand why you’re upset, and I want to resolve this for you immediately.

I’ve reviewed your order (#64766), and since your product was never received and you were charged for a membership you did not intend to sign up for, I’ve gone ahead and processed full refunds for both the product order and the membership charge. Your membership has also been fully canceled, so there will be no further charges to your account.

You should see the refunds reflected in your original payment method once your bank completes processing, which can take a few business days depending on their policies.

I sincerely apologize for the inconvenience and frustration this caused.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2026年1月5日

Hi Callan,

I’m really sorry for the frustration that led you to feel this way. I understand how upsetting it is when something doesn’t go as expected, and I want to look into this for you right away.

To help me locate your order and take action, could you please reply with the order number and the email address used at checkout? As soon as I have that information, I’ll review everything and make sure this is properly resolved for you.

Thank you for giving us the opportunity to assist. I’m here to help and will respond as soon as I receive those details.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月29日

Hi Sage,

I’m truly sorry for the frustration and disappointment this situation has caused, especially knowing this was meant to be a Christmas gift. You absolutely deserved clearer communication and a faster resolution, and I apologize that this didn’t happen.

I’ve reviewed your order for the split end trimmer placed on November 28th, and I can confirm that your refund has been fully processed on our end. While refunds are typically reflected within 5–7 business days, some banks can take a bit longer to post the credit. That said, I understand how stressful it is when you’re counting on that money, and I’m very sorry for the delay and lack of timely follow-up.

I genuinely apologize for the experience you had and for any worry this caused during the holidays. If you have any questions or need further assistance, please reply to this email, and I’ll make sure you’re taken care of.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年12月22日

Hi Brandi,

I’m truly sorry for the frustration and stress this situation has caused you, especially knowing this was meant to be a Christmas gift. I completely understand why you’re upset, and you’re right to expect better.

I’ve reviewed your account, and since your item was never delivered and you were charged a subscription fee you did not intend to keep, I’ve gone ahead and taken care of this immediately. A full refund for your product order has been processed, along with full refunds for all membership charges associated with your account. Your membership has also been fully canceled, so there will be no further charges going forward.

If the item does eventually arrive, you’re welcome to keep it with our apologies, no return will be required.

I’m genuinely sorry for the experience you had and for the disappointment this caused during the holidays. If you need confirmation for your records or have any other questions, please reply to this email and I’ll make sure you’re taken care of.

Best regards,
Lena
Lndmark Support

Lndmarkclub からの回答

2025年12月22日

Hi,

I’m truly sorry for the experience you’ve had, after waiting three months without receiving your order, you have every right to be upset. That is not the experience we want anyone to have, and I appreciate you giving us the opportunity to address this directly.

I’ve reviewed your order (#59438), and since the acrylic markers were never shipped and no tracking was ever generated, I’ve gone ahead and processed a full refund for your entire order, including the priority shipping you paid for. You should see the refund reflected back to your original payment method once your bank finishes processing it.

I can also confirm that there is no active membership on your account, so you will not receive any future charges.

Best regards,
Lena
Lndmark Support