Lndmarkclub レビュー 488

Lndmarkclub からの回答

2025年10月16日

Hi Brandon,

I’m very sorry for the experience you’ve had, that’s completely unacceptable, and I can understand your frustration. I’ve gone ahead and taken care of everything for you immediately.

Your Lndmark Rewards membership has been fully canceled, and I’ve issued full refunds for both your original order and any membership charges that were applied without your consent. You’ll see the refunds reflected on your original payment method within 3–5 business days.

You won’t be billed again moving forward, and there’s no need to return anything if the product eventually arrives. Please keep it with our sincere apologies.

Thank you for your patience while I made this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月15日

Hi Deborah,

I’m so sorry for the frustration this has caused, I completely understand how upsetting it is to see charges continue even after canceling your card and trying to reach us. I want to get this resolved for you right away.

To locate your account and make sure all charges are fully refunded and your membership is permanently canceled, could you please provide the following details?

• Full name on the account
• Email address used at the time of purchase

Once I have that information, I’ll immediately review your account, ensure your membership is canceled in full, and process all necessary refunds.

Thank you for your patience. I’ll make sure this is handled promptly once your details are confirmed.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月15日

Hi Leena,

I’m so sorry for the frustration and confusion this has caused. I completely understand how upsetting this situation feels, and I want to make sure we fix this for you immediately.

I’ve gone ahead and fully canceled your Lndmark Rewards membership and processed a full refund back to your original payment method. You’ll see that reflected on your account within 3–5 business days.

Please rest assured that your membership has been permanently canceled, and no further charges will occur. There’s no need to take any additional action on your end.

Again, I sincerely apologize for the inconvenience and appreciate you bringing this to our attention so we could resolve it promptly.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月14日

Hi Michelle,

I’m truly sorry for the experience you’ve had. I completely understand your frustration, especially since you were hoping to gift the pens. That’s not the kind of experience we ever want our customers to have.

I’ve gone ahead and taken care of this for you: your Lndmark Rewards membership has been fully canceled, and I’ve issued full refunds for both the $29.99 membership charge and your $19.99 pen order. You’ll see both refunds reflected on your original payment method within 3–5 business days.

There’s no need to return anything if your pens eventually arrive; please just keep them with our apologies.

Again, I’m very sorry for the inconvenience this caused, and I appreciate you bringing it to our attention so we could fix it right away.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月14日

Hi Gretchen,

I’m so sorry for the delay and the frustration it’s caused. I completely understand how disappointing this must be, especially since you planned to use the pens with your students. That’s not the experience we want for you at all.

I’ve gone ahead and canceled your order and issued a full refund, so you won’t need to wait any longer. You’ll see the funds reflected back on your original payment method within 3–5 business days. There’s no need to return anything if your pens happen to arrive; please keep them with our apologies.

Thank you for your patience, and I truly appreciate the work you do with your students.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi Matt,

I’m so sorry to hear about the experience you’ve had, that’s absolutely not how we want any of our customers to feel. I want to make this right for you as quickly as possible.

Could you please provide the following details so I can locate your account and resolve this immediately?

• Full name on the order
• Email address used for the purchase
• Order number (if available)

Once I have that information, I’ll verify your order, check for any unauthorized charges, and ensure everything is fully refunded if necessary.

Thank you for bringing this to our attention. I’ll personally make sure it’s taken care of for you.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi Niecie,

I truly apologize for the frustration and inconvenience you’ve experienced. I completely understand how upsetting this must be. I can see your order and the associated membership charge in our system, and I’ve gone ahead and taken care of everything for you.

Your Lndmark Rewards membership has been fully canceled, and I’ve also issued a full refund for the recent $29.99 charge. You’ll see that reflected on your original payment method within 3–5 business days.

As for your order placed on August 29th, since it hasn’t arrived after this long, I’ve also processed a full refund for your order, so you aren’t left waiting any longer. There’s no need to return anything if it eventually arrives; you can simply keep it with our apologies.

Again, I’m very sorry for the poor experience you had trying to reach us earlier. We’re currently improving our response systems so customers can get quicker and more consistent updates.

Please don’t hesitate to reply if you have any questions about the refunds or confirmation emails.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi Aimme,

I’m so sorry to hear about your experience, that’s absolutely not how we want anyone to feel after ordering from us. Waiting that long for your items and then being disappointed by the quality is completely unacceptable.

I’d like to make this right for you right away. I’ve gone ahead and issued a full refund for your order, and there’s no need to return anything. You can expect the funds to appear back on your original payment method within 3–5 business days.

We’ve also made updates to our support systems and fulfillment process to ensure no customer has to deal with that kind of delay again.

Thank you for taking the time to share your feedback; it genuinely helps us improve.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi Mary,

I’m so sorry for the trouble you’ve experienced, that’s incredibly frustrating, and I completely understand your concern. I can see your order details here, and I’ve gone ahead and processed a full refund for your order as well as canceled any pending charges to ensure you aren’t billed again.

You’ll see the refund reflected on your original payment method within 3–5 business days. There’s no need to return anything that may still arrive, please keep it with our apologies.

Again, I’m truly sorry for the inconvenience this caused, and I appreciate your patience while we made this right.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi Shannon,

I’m truly sorry for the trouble you’ve gone through, waiting that long without receiving your pens and seeing those membership charges is absolutely not okay. I’ve taken care of everything for you right away.

Your Lndmark Rewards membership has been fully canceled, and I’ve issued a full refund for the $29.99 membership charge as well as your entire pen order since it hasn’t arrived. You’ll see both refunds reflected on your original payment method within 3–5 business days.

There’s no need to return anything if the pens eventually arrive, please just keep them with our apologies.

Thank you for your patience while we resolved this.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi Jk,

I’m really sorry to hear about the experience you’ve had, that’s definitely not how we want any of our customers to feel, and I want to help clear this up right away.

To locate your account and resolve this fully (including reviewing the $110 in charges and confirming any refunds), could you please provide the following details?

• Full name used on the order
• Email address associated with your purchase
• Order number (if available)

Once I have that information, I’ll immediately review your account, ensure your membership is canceled, and process any applicable refunds.

Thank you for your patience. I’ll make sure this is taken care of as soon as I have your details.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月13日

Hi there,

I’m so sorry to hear about what’s happened. I completely understand how upsetting that must be. I want to make sure we get this resolved for you right away.

To locate your order and account so I can process any refunds and cancel any unwanted charges, could you please provide the following details?

• Full name on the order
• Email address used at checkout
• Order number (if available)

Once I have that information, I’ll immediately verify your order, refund all incorrect or unauthorized charges (including the $42 membership fee), and make sure your account is fully taken care of.

Thank you for your patience. I’ll personally make sure this gets resolved as soon as I have your details.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月9日

Hi Nancy,

I’m really sorry for the confusion and the lack of communication; that’s not the experience we want you to have at all. I’ve looked into your order from September 15th and made sure everything is taken care of for you.

First, you will not be charged any membership fee. I’ve verified that no membership was ever activated under your email, so you’re completely in the clear there.

As for your erasable pens, I can see your payment went through, but the order confirmation didn’t send correctly due to a system error. I’ve gone ahead and refunded your order in full, so you’re not left waiting or worrying. You’ll see that refund reflected on your account within 3–5 business days, depending on your bank.

Again, I truly apologize for the trouble and the concern this caused.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月7日

Hi there,

I’m truly sorry to hear about your experience. I completely understand how upsetting that must feel. I’ve gone ahead and fully canceled your membership and refunded the $29.99 charge immediately. You won’t be billed again.

As for your order #54350, I’ve also submitted a full refund for that as well, since you mentioned dissatisfaction with the purchase. You’ll see both refunds reflected in your account within 3–5 business days, depending on your bank’s processing time.

Again, I’m very sorry this caused frustration. If there’s anything else you’d like me to look into, I’ll take care of it personally.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月7日

Hi Kara,

I’m so sorry for the delay and for the trouble reaching us; that’s definitely not the experience we want for our customers. I’ve just checked on your order and want to make this right for you immediately.

The extra charge you mentioned would be for shipping protection ($3.99) and priority processing ($3.99), which covers expedited handling, insurance, and priority support if any issues come up. That said, since it’s been nearly three weeks with no update, I’ve gone ahead and refunded your entire order, as well as the shipping protection and priority processing fees. You’ll see those funds return to your card within 3–5 business days, depending on your card issuer.

You won’t be charged again, and no further attempts will be made on your prepaid card.

Again, I truly apologize for the frustration. This has been fully resolved on our end.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月7日

Hi Eun,

I’m truly sorry for what you’ve experienced; that’s absolutely not how we want anyone to feel. I completely understand your frustration regarding the unexpected charge and lack of updates.

I’ve just canceled your membership and processed a full refund of the $29.99 charge, so you will not be billed again. I’ve also refunded your order #57629 in full, since it appears there’s been a significant delay with no tracking update. You don’t need to return anything if it does arrive later. Please keep it with our apologies.

You’ll see both refunds reflected in your account within 3–5 business days, depending on your bank’s processing time.

Again, I’m very sorry for the trouble this caused, and I appreciate you bringing it to our attention. This has been fully resolved on our end.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月6日

Hi Kevin,

I’m so sorry for the trouble you’ve experienced. I completely understand how frustrating this must be. I went ahead and located your order and membership details. I’ve processed a full refund for both your $29.99 membership charge and your order #50849, and your membership has now been fully canceled, so you won’t see any future charges.

You don’t need to contact your bank; your refund should reflect back to your original payment method within 3–5 business days, depending on your bank’s processing time.

Again, I sincerely apologize for the inconvenience and confusion. Please don’t hesitate to reach out if you have any other concerns. I’m here to make sure everything’s resolved for you.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月6日

Hi Raven,

I’m truly sorry for the frustration you’ve gone through. I completely understand how upsetting this situation must feel. I want to get this sorted for you right away, but I’ll need a few quick details to locate your account and order.

Could you please reply with the following information?

• Full name used on the order
• Email address associated with the purchase
• Order number (if available)

Once I have that, I’ll immediately look into your order status, verify any charges, and make sure everything is resolved promptly.

Thank you for your patience. I’ll keep a close eye on your reply to ensure this gets handled without further delay.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月3日

Hi Sandra,

I’m so sorry to hear about your experience. I completely understand your frustration here. I’ve gone ahead and fully canceled your membership and issued a refund for the $29.99 charge. You won’t see any further billing moving forward.

As for your order (#50686), since it has been delayed and caused you trouble, I’ve also gone ahead and refunded you in full for that purchase. No need to worry about returns or follow-ups, you’ll see the funds back on your original payment method within 3–5 business days.

Again, I deeply apologize for the inconvenience. Thank you for bringing this to our attention, and I hope this resolution helps.

Best regards,
Lndmark Support

Lndmarkclub からの回答

2025年10月2日

Hi there,

I’m really sorry to hear about the frustration this has caused. I want to get this resolved for you right away. To help me locate your account and take immediate action, could you please provide the full name and email address that may have been used on the order, or any order number you might have?

Once I have this information, I’ll be able to stop any charges, cancel the membership, and issue a refund for the payments you mentioned.

I completely understand how upsetting this must be, and I’ll make sure we get this handled quickly once I can verify your account.

Best regards,
Lndmark Support