Lola's - Lola's LiverPool St レビュー 

197
•
TrustScore 5段階評価の4.5

4.6

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... もっと見る

5つ星のうち5の評価

When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... もっと見る

5つ星のうち5の評価

Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... もっと見る

5つ星のうち3の評価

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... もっと見る

企業が回答しました


企業情報

  1. ケーキ屋
  2. ・
  3. ウェディング ケーキ屋
  4. オンライン食品注文サービス
  5. カップケーキ店
  6. パン屋
  7. 持ち帰りサービス

Lola's - Lola's LiverPool St について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

連絡先

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, 英国

  • +44203 966 8927

4.6

優良

TrustScore 5段階評価の4.5

197件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(197)

過去12か月のレビュー数: 5,812件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Slightly disappointing this time around

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing compared to previous cakes i've had. If the flowers were intended to be edible, they were not. Cake itself was nice, but decor underwhelmed by especially for the price point.

2026年3月15日
Lola's - Lola's LiverPool St ロゴ

Lola's - Lola's LiverPool St からの回答

Hi,

I am sorry to hear about your recent visit to our store was not up to our usual high quality.

I will log this feedback by our stores manager and area manager to review.

Our Mother's day cake this year was decorated with edible flowers. I am sorry you didn't enjoy these on the cake and I will pass this feedback on to our product development team to review.

If you would like to discuss your order further with our team please reach out on hello@lolascupcakes.com

Kind regards,
Shona

5つ星のうち3の評価

It was a quick service

It was a quick service, and a beautiful cake but it was impossible to eat as it was extremely sweet, so unfortunately nobody could eat it and wasted my money.

2026年3月4日
Lola's - Lola's LiverPool St ロゴ

Lola's - Lola's LiverPool St からの回答

Hello Karen,

Thank you for letting us know about your recent order.

I am so sorry the cake came across as too sweet.

We do use buttercream thinly on the outside of the cake, it helps keep the cake secure to prevent it being easily damaged as there is no icing around the sides of the sponge. Sadly buttercream can be quite sweet, we do recommend if this is not your taste to have cake which primarily have a cream cheese icing which is less sweet and smoother.

If you would like to discuss this further please email us on hello@lolascupcakes.com.

Best wishes,

Alice

5つ星のうち1の評価

I had a very bad experience with Lola’s…

I had a very bad experience with Lola’s Cake. I had heard from my friend, who had registered before her birthday and bought a very large cake, that their cakes were good, so I registered as well. I even spent 5 pounds at the time of registration. But on my birthday, they told me that I couldn’t get anything because it hadn’t been a full month yet, even though I was just a week away. This was very disappointing. Even if it wasn’t a big cake, offering a small cake wouldn’t have been a difficult trick. They lost a customer, and I’m telling everyone about this very negative experience. I wouldn’t recommend Lola’s Cake to anyone because I don’t think anyone deserves to go through this.

2025年9月16日
Lola's - Lola's LiverPool St ロゴ

Lola's - Lola's LiverPool St からの回答

Hello Ozge,

Thank you for leaving us your feedback.

I am sorry for any disappointment with this experience.

Our birthday offer is for members of our loyalty scheme and you do have to be a member of the scheme for at least 30 days before your birthday to be able to redeem the offer.

You may view our terms and conditions for the offer here https://www.lolas.co.uk/pages/love-club

I can see that you have already been in touch and discussed this with my colleague, if you do wish to discuss this any further please feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

5つ星のうち5の評価

My favourite place for cakes

I love Lola’s cakes and cupcakes. Especially with cream cheese frosting as they are not as sweet as other frostings. It would be nice that apart of doing vegan and gluten free, if Lola can also make some cakes using natural sugars (similar to keto or paleo).

2025年9月6日
5つ星のうち4の評価

Lots of choices

Lots of choices
With gluten free cupcakes as well
Love the points system every time you buy.
Because of the location the wifi was not good. It took me ages to log in but the lady added my points while paying which is great

2025年8月7日
5つ星のうち5の評価

We went on Saturday around 5ish

We went on Saturday around 5ish. The male and female workers were great (Sirah and Daniel) and we will definitely not be buying our cakes from anywhere else moving forward.

2025年4月26日
自発的なレビュー
5つ星のうち5の評価

The cupcakes were ready when I went to…

The cupcakes were ready when I went to pick them up, from ordering online to pick up information was given to me in a timely manner. I had to do a bit of travelling with the cupcakes the the box that it came in kept the cupcakes safe.

2025年3月20日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報