Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... もっと見る
所在地
所在地を変更Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... もっと見る
Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... もっと見る
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... もっと見る
企業が回答しました
企業情報
Lola's - Lola's LiverPool St について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, 英国
- +44203 966 8927
4.6
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great help!
Unfortunately the delivery was missed due to the office's mistake, Lola's cupcakes did everything in their power to redeliver the cakes and really helped us out!
2024年9月6日
the two staff members at liverpool…
the two staff members at liverpool street station were wonderful. they went out of their way to make sure i made the right cake choice, and helped me sign up for lola's love club so i got some extra nice goodies!
the cakes are ofc superb, but i really want to highlight the friendly staff. so sorryy i didnt. catch their names but im sure ill see them again
2024年8月29日
Birthday
It's hard to find vegan cakes on the spot, glad to find it at Lola's Cupcakes luckily on my birthday. THANKS for making my day!!
2024年6月29日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
No custom orders for some branches
We used to be able to order custom cakes/cupcake sets to the Liverpool St station branch but they've now stopped this, with the London Bridge one the nearest one to accept custom orders for collection. Such a shame as this was really easy for us and we order quite alot for our office birthdays and anniversaries etc! We now order from a coupe other different suppliers that we can collect from near us. not sure why they stopped being able to do this.
2024年4月19日
Lola's - Lola's LiverPool St からの回答
Hello,
Thank you for taking time to share your review with us.
I am so sorry that we are not able to offer collection in any of our branches near your location.
Unfortunately some of our locations do not have enough fridge space to be able to accommodate collection from those branches during warmer months. We are note able to offer collections, as this would be a risk of a cake being damaged due to hot weather.
I am so sorry for any inconvenience this might have caused you.
If you wish to discuss this further please get in touch with us at hello@lolascupcakes.com
I hope you have a good rest of your day.
Best wishes,
Marta
Delicious cupcakes and millionaire’s shortbread brownies
Delicious cupcakes and millionaire’s shortbread brownies!
Friendly servers at Liverpool Street Station.
It would be great to be able to have all the flavours in the mini cupcake option.
2024年4月24日
This cake was beautifully made and…
This cake was beautifully made and tasted lovely.... The photo cake was fantastic for our non verbal daughter - who absolutely enjoyed her birthday
2024年4月9日
Beautiful cakes
Beautiful cakes , excellent everything especially the limited edition Raspberry and Rose cupcake, it would be lovely if it was available all year round !
Helpful staff and swift service 👌🏾
2024年4月12日
Customer service was terrible and when…
Customer service was terrible and when I asked questions they did not know the answers.
2024年4月18日
Lola's - Lola's LiverPool St からの回答
Hello,
Thank you for taking time to share your feedback with us.
I am so sorry to hear you felt the customer service across at our Liverpool Street branch was not as it should have been.
I will be sure to pass the feedback onto team and area managers to ensure all they can review this and see that necessary changes can be made to make sure our customer service is received at the highest levels.
If you would like to discuss this further, please email us as hello@lolascupcakes.com
Best wishes,
It was a little on the small side for…
It was a little on the small side for the price and unfortunately the unique taste was not there
I won't be ordering again
2024年3月5日
Good experience in general
Good experience in general. However, I had ordered cupcakes for an event that was pushed back by a week (due to unexpected circumstances) and was not able to cancel/modify the order as I had passed the policy timeframe for it. A real shame because the cupcakes looked really cute. We still had them a week later and they were still good though! Everyone was happy.
2024年3月7日
Cupcakes were delicious
Cupcakes were delicious. Ease of ordering and delivery was excellent.
Would definitely order from company again.
2024年3月26日
Absolutely blown away - 10/10
I ordered a cake for a Maternity Leave send-off party at work. The ordering and delivery process was seamless, which was a great start! The reaction of everyone to the flavour and quality of the cake, however, was OUTSTANDING. There were so many comments about just how moist and flavoursome the cake was, and how beautifully decorated. I will definitely order from Lola's again.
2024年3月19日
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