I ordered the Jacob cot in 2022 for my daughter, the cot is sturdy and converts into a cot bed so saw my daughter through until she was 3! Now pregnant with my second child and realised that I had los... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Without a doubt this company is great! The customer service they provide is rare to see these days. They are super quick to get back to you and help you. My cot bed base broke and they sent me a... もっと見る
企業が回答しました
Ho recentemente acquistato il lettino per la mia bimba in arrivo. Tempi di spedizione nella media, qualità ed estetica dei materiali più che soddisfacente. A seguito di un piccolo problema di un pa... もっと見る
企業が回答しました
I bought a cot bed from Facebook but it had some pegs missing to hold the bottom panel up, i couldn't figure out what they were called so I contacted Love for Sleep and they very kindly sent me the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Love For Sleep is a premium nursery furniture brand, born in London in 2015 and designed and manufactured in Europe to the highest standards. We specialise in high-quality nursery furniture and baby sleep products, including cot beds, baby cots, next-to-me cribs, toddler beds, cot mattresses, bedding sets, baby blankets and other essentials for babies and young children. Our products are designed with comfort, safety and everyday family life in mind. Many of our furniture pieces are crafted from FSC-certified solid wood and made to meet strict safety standards, giving parents confidence and peace of mind when choosing products for their child’s nursery. At Love For Sleep, we believe that outstanding quality should be accessible to every family. We focus on beautiful design, durable materials, practical functionality and excellent customer service, making it easier for parents to create a safe, stylish and cosy sleeping space for their little ones. Designed with love, because every child deserves a great night’s sleep.
連絡先
LOVE FOR SLEEP LTD, Unit 6 Stewartby Business Park, Broadmead Road, MK43 9ND, Bedford, 英国
- contact@loveforsleep.co.uk
- loveforsleep.co.uk
4.8
優良
280件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love For Sleep からの回答
Dear Tamkeen,
Thank you for your kind words! We're so glad you love the cot and find it reasonably priced. If you ever need anything, feel free to reach out. Wishing you and your little one many happy moments with it! 😊
Kind regards,
Team LFS
The order and delivery process was…
The order and delivery process was efficient. I bought the cot for my daughter and she loves it.
2025年2月12日
Love For Sleep からの回答
Dear Karen,
Thank you for your kind feedback! We’re delighted to hear that the order and delivery process was efficient and that your daughter loves the cot. If you ever need any assistance or have any questions, feel free to reach out. Wishing you and your little one many cosy nights! 😊✨
Best regards,
Team LSF
Great all round product and service
Excellent customer service, arrived on time and in minimal packaging but still protecting the bed! Looks great and easy to put together!
2025年1月26日
Love For Sleep からの回答
Dear Jenna,
Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our product and service. It’s fantastic to know that the bed arrived safely, was easy to assemble and looks great in your home.
If you ever need any assistance in the future, please don’t hesitate to reach out. Wishing you many restful nights ahead!
Best Regards,
Team LFS
Ho acquistato un lettino in quest…
Ho acquistato un lettino in quest azienda, ho contattato velocemente la ditta perché mancava il materasso. L assistenza è stata velocissima e disponibile. Davvero ottimo servizio
2025年1月20日
自発的なレビュー
Love For Sleep からの回答
Gentile Cristina,
Grazie per la sua recensione! Siamo felici che il nostro servizio clienti sia stato all’altezza delle sue aspettative. Se avrà bisogno di ulteriore assistenza, siamo sempre a disposizione.
Cordiali Saluti,
Team LFS
SAV excellent
Certes il y a eu un problème à la livraison puisque le colis avait pris l'eau et des chocs et plusieurs pièces ont dû être changées. Le vendeur a été exceptionnel dans le service après vente. Réactif, il 'ous a renvoyé les pièces abîmées dans un délai rapide sans difficulté. Je recommande vivement au vu du service après vente. Merci
2025年1月16日
自発的なレビュー
Love For Sleep からの回答
Bonjour,
Merci beaucoup pour votre avis. Nous sommes désolés pour le problème à la livraison, mais ravis d'avoir pu le résoudre rapidement. Votre satisfaction est notre priorité. N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.
Meilleures salutations,
Team LFS
Friendly customer service
Cool store with many interesting products. Customer service very very friendly and helpfull. I recomend!
2025年1月9日
自発的なレビュー
Love For Sleep からの回答
Dear Marzena,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our store and found our customer service friendly and helpful. Your recommendation means a lot to us!
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!
Best regards,
Team LFS
Azienda professionale con prodotti di…
Azienda professionale con prodotti di qualita, raffinati ed attuali. Il servizio clienti e' molto cortese ed efficiente
La signora Sandra mi ha accompagnata in una consulenza di alto livello
Consigliatissima
2025年1月22日
自発的なレビュー
Love For Sleep からの回答
Gentile Roberta,
Grazie mille per la sua splendida recensione! Siamo felici di sapere che apprezza la qualità e lo stile dei nostri prodotti. Inoltre, il suo riconoscimento del nostro servizio clienti ci riempie di soddisfazione.
La ringraziamo per la sua raccomandazione e restiamo a sua disposizione per qualsiasi necessità futura.
Cordiali saluti,
Team LFS
I'm still surprised on how fast my…
I'm still surprised on how fast my query was been responded to and solved. The experience was great, I love it.
2025年1月9日
自発的なレビュー
Love For Sleep からの回答
Dear Christianah,
Thank you for your lovely feedback! We're so glad to hear you were impressed by the speed of our response and resolution. It’s always our goal to provide a great experience and we’re thrilled you loved it!
Kind regards,
Team LFS
The delivery of the cot was delayed for…
The delivery of the cot was delayed for days. The cot is very flimsy and certainly not worth £159.99. Just as well I got a £25 refund for the inconvenience but with all the hassle I certainly will not buy again for my future grandchild which is a great pity
2025年1月3日
Love For Sleep からの回答
Dear Gillian,
Thank you for taking the time to share your feedback with us.
Your order was placed on 24/12 and dispatched the next working day, Friday 27th, with an estimated delivery date of 30/12. Unfortunately, due to the busy Christmas and New Year period, courier services often experience delays. Regrettably, this was the case with your delivery, resulting in a delay of two working days—an issue beyond our control.
We understand how frustrating delays can be, especially during such a busy time of year. As you may know, the holiday season places significant demands on courier services and occasional delays are more likely during Christmas, New Year, and bank holidays.
To compensate for the inconvenience caused by this delay, we offered and applied a £25 discount to your order. This is not something we typically provide, but we felt it was important to acknowledge the inconvenience and ensure your experience was addressed as fairly as possible.
The quality of our cots is extremely important to us, and we’re truly sorry to hear that it didn’t meet your expectations. We greatly value constructive feedback like yours, as it helps us identify areas for improvement and ensure we’re delivering the high standards our customers deserve.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Team LFS
Tokyo cot is great, and brilliant customer service
We've been using the Tokyo cot for our boy for 18 months and it has been great - the pull out storage drawer so useful.
We had lost one of the pieces for the cot and only realised recently. I got in touch with Love For Sleep, and they sent out a new part free of charge within a couple of days - thanks so much! Brilliant service.
2025年1月6日
自発的なレビュー
Love For Sleep からの回答
Dear Leo,
Thank you so much for your wonderful feedback! We're delighted to hear that the Tokyo cot has been a great fit for your family for such a long time.
We're always here to help, so we're glad we could quickly provide the replacement part you needed. Your kind words about our service mean a lot to us!
If there's anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Team LFS
Service beyond excellent.
Aftersales service very prompt (including the weekend) and offered a solution swiftly while delivering a couple of additional parts without charge.
Thank you.
2024年12月10日
自発的なレビュー
Love For Sleep からの回答
Dear Simon,
Thank you so much for your kind words! We are delighted to hear that you found our service to be beyond excellent and that our aftersales team was able to assist you promptly, even over the weekend. Providing swift solutions and ensuring your satisfaction is always our top priority, so it’s wonderful to know we met your expectations.
If there’s anything else you need in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!
Best regards,
Team LFS
Love For Sleep からの回答
Dear Amye,
Thank you for your kind feedback! We're thrilled to hear that your order was delivered so quickly and that you're happy with our service. If you need any further assistance, feel free to reach out. Wishing you and your little one all the best! 🌟
Kind regards,
Team LFS
I bought baby bed from love for sleep…
I bought baby bed from love for sleep there it’s come alll damage and crack
2024年11月27日
自発的なレビュー
Love For Sleep からの回答
Dear Seda,
We are sorry to hear about your experience. After checking our records, we found no emails or messages from you regarding this matter. Had we received any communication, we would have been happy to address and resolve your concerns promptly.
Unfortunately, without key details such as your order number or contact information, we are unable to identify your order or provide further assistance. We previously reached out via Trustpilot to request this information but have not received a response from you.
If you could kindly contact us at contact@loveforsleep.co.uk with your order details, we will be more than happy to investigate and resolve any issues you may have.
Your satisfaction is our top priority and we look forward to hearing from you soon.
Kind regards,
Team LFS
The best place with high quality and…
The best place with high quality and friendly prices ! Love it and highly recommended to everyone !
2024年11月4日
自発的なレビュー
Love For Sleep からの回答
Dear Svitlana,
Thank you so much for your glowing review! We're thrilled to hear that you’re happy with our high-quality products and competitive prices. Your recommendation means the world to us and we’re so glad you had such a positive experience.
We look forward to serving you again in the future!
Warm regards,
Team LFS
Attractive price and good quality.
Attractive price, good quality of goods. I have had the cot for 2 years and everything is fine with it. The store's service responds quickly and is always helpful.
2024年11月20日
自発的なレビュー
Love For Sleep からの回答
Dear Dan,
Thank you for your lovely feedback! We're delighted to hear that your cot has served you well over the past two years and that you've had a positive experience with our service. Your kind words mean a lot to us and we're always here to help whenever you need.
Kind regards,
Team LFS
No fixings included
No fixings included.
no response to 5 messages. Fixings now arring two weeks later
Matter now resolved.
2024年10月11日
Love For Sleep からの回答
Hi Paul,
Thank you for sharing your feedback with us.
We investigated your case and I can confirm that we received only a single email from you (not five, as mentioned in your review), sent on Monday, 21 October 2024, at 17:38. Unfortunately, due to an attached JPEG file, your message was redirected to our spam folder, causing a brief delay in our response. Upon discovering it on 23 October, we promptly replied to your email and shipped the missing screws via next-day delivery at no additional cost. The screws were delivered on Friday, 25 October.
Please accept my sincere apologies for the initial oversight with the missing screws and for any inconvenience caused by the two-day response delay.
We tried to contact you via email on 25 October to discuss this matter in more detail but have yet to receive a response. If you have any further questions, please don’t hesitate to reach out.
Best regards,
Team LFS
Lettino in legno per bambini con cassetto e materasso
Ho recentemente acquistato il lettino per la mia bimba in arrivo. Tempi di spedizione nella media, qualità ed estetica dei materiali più che soddisfacente.
A seguito di un piccolo problema di un pannello rovinato lateralmente, ho contattato l’assistenza che tempestivamente ha provveduto a spedirne uno in sostituzione gratuitamente.
Io stessa lavoro in ambito e-commerce e non è usuale su molte piattaforme trovare tale disponibilità ed efficienza.
Complimenti allo Staff e grazie alla Sig.ra Sandra che mi ha prestato diligentemente assistenza, vi consiglio senza riserve.
2024年10月4日
自発的なレビュー
Love For Sleep からの回答
Gentile Bianco,
La ringraziamo moltissimo per la Sua gentile recensione e per la pazienza dimostrata durante il processo. Siamo felici di sapere che è soddisfatto della qualità del nostro lettino e che il nostro servizio clienti ha soddisfatto le sue aspettative. Ci impegniamo a fornire il miglior supporto ai nostri clienti, ed è incoraggiante sapere che siamo riusciti ad assisterla tempestivamente con la sostituzione del pannello. Ci assicureremo di trasmettere i suoi complimenti alla signora Sandra, e le siamo grati per la sua raccomandazione. Se avesse bisogno di ulteriore assistenza, non esiti a contattarci.
Cordiali saluti,
Team LFS
J’ai commandé un lit bébé évolutif pour…
J’ai commandé un lit bébé évolutif pour bebe , elle adore , le subits douce confortable , le lit est spacieux et très pratique !le bébé est en sécurité et la tranquillité , je recommande vivement ce produit 🍀très design aussi
2024年10月16日
自発的なレビュー
Love For Sleep からの回答
Chère Aneta,
Nous vous remercions beaucoup pour votre excellent avis ! Nous sommes ravis que le lit bébé évolutif réponde à vos attentes et que votre enfant s'y sente en sécurité et à l'aise. C'est une grande joie pour nous de savoir que la fonctionnalité et le design du produit vous plaisent.
Si vous avez besoin de plus d'assistance ou si vous avez des questions supplémentaires, n'hésitez pas à nous contacter, nous sommes à votre disposition.
Cordialement,
Équipe LFS
Il lettino è molto bello esteticamente
Il lettino è molto bello esteticamente, l'unica pecca è che è davvero fragile, difatti dopo pochi mesi la doga della rete si è rotta. Ho contattato il venditore e ho parlato con Sandra che ha provveduto subito a mandarmi una rete nuova. Grazie mille, do 5 stelle soprattutto per la disponibilità.
2024年10月1日
自発的なレビュー
Love For Sleep からの回答
Ciao Aurora,
Grazie per aver dedicato del tempo per condividere il tuo prezioso feedback con noi. Siamo lieti di sapere che sei soddisfatta del nostro prodotto e che il nostro servizio clienti è stato in grado di aiutarti a risolvere il problema. Se in futuro dovesti avere ulteriori domande, non esitare a contattarci.
Distinti saluti,
Team LFS
Love the 2 Jacob cot beds I bought for…
Love the 2 Jacob cot beds I bought for my twin grandsons. A bit fiddly to put the first one together but the 2nd one was a breeze as we knew what we were doing by then😂😂. Delivery was super fast (next day). I would highly recommend and would buy from them again in the future.
2024年9月18日
Love For Sleep からの回答
Dear Moira,
Thank you so much for your lovely feedback! We’re delighted to hear that you love the two Jacob cot beds for your twin grandsons. It's great to know that assembly became easier with the second one! 😊 We're also pleased that our fast delivery met your expectations.
We truly appreciate your recommendation and look forward to welcoming you back in the future. Should you need anything else, feel free to reach out.
Best regards,
Team LFS
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。