I ordered the Jacob cot in 2022 for my daughter, the cot is sturdy and converts into a cot bed so saw my daughter through until she was 3! Now pregnant with my second child and realised that I had los... もっと見る
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Without a doubt this company is great! The customer service they provide is rare to see these days. They are super quick to get back to you and help you. My cot bed base broke and they sent me a... もっと見る
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Ho recentemente acquistato il lettino per la mia bimba in arrivo. Tempi di spedizione nella media, qualità ed estetica dei materiali più che soddisfacente. A seguito di un piccolo problema di un pa... もっと見る
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I bought a cot bed from Facebook but it had some pegs missing to hold the bottom panel up, i couldn't figure out what they were called so I contacted Love for Sleep and they very kindly sent me the... もっと見る
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企業情報
当該企業による記述
Love For Sleep is a premium nursery furniture brand, born in London in 2015 and designed and manufactured in Europe to the highest standards. We specialise in high-quality nursery furniture and baby sleep products, including cot beds, baby cots, next-to-me cribs, toddler beds, cot mattresses, bedding sets, baby blankets and other essentials for babies and young children. Our products are designed with comfort, safety and everyday family life in mind. Many of our furniture pieces are crafted from FSC-certified solid wood and made to meet strict safety standards, giving parents confidence and peace of mind when choosing products for their child’s nursery. At Love For Sleep, we believe that outstanding quality should be accessible to every family. We focus on beautiful design, durable materials, practical functionality and excellent customer service, making it easier for parents to create a safe, stylish and cosy sleeping space for their little ones. Designed with love, because every child deserves a great night’s sleep.
連絡先
LOVE FOR SLEEP LTD, Unit 6 Stewartby Business Park, Broadmead Road, MK43 9ND, Bedford, 英国
- contact@loveforsleep.co.uk
- loveforsleep.co.uk
4.8
優良
280件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super helpful customer service.
Love for sleep where fantastic when I contacted them about one of their beds I bought second hand. It was missing a couple of nuts and bolts (I bought it flat pack) so I contacted them to ask if I could buy replacements. Even though they hadn’t sold me the bed, they still sent me the correct nuts and bolts free of charge by next day delivery post. They didn’t need to do that. I was impressed.
2024年9月6日
自発的なレビュー
Love For Sleep からの回答
Dear Michael,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service. We're always happy to help, even in situations like yours. If you ever need anything else, don’t hesitate to reach out!
Best regards,
Team LFS
A SERIOUS COMPANY, CONGRATULATIONS!!!
I contacted the company because unfortunately after 4 years the wooden base of my son's cot broke.
I contacted them to buy it back and instead, to my great surprise, they replied that they would send it back to me without paying anything!! It arrived today, intact and after only a week of waiting. A truly serious company, congratulations!!
Thanks Sandra!!!!
2024年9月3日
自発的なレビュー
Love For Sleep からの回答
Dear Fabi,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service. It was our pleasure to assist you. If you need anything else, don't hesitate to reach out.
Best regards,
Team LFS
Fast delivery, nice little cot
Fast delivery. The product is fine, however it has a strong painted wood smell, hopefully this will go over time. We tried to use the QR code to get instructions but the link didn’t work. However the instructions included were fine - only thing is the pieces weren’t actually labelled as the instructions indicated but we worked it out.
Bought the cot for our 8 month old as she decided to start sitting and pulling herself up. The cot fits comfortable in our room as we haven’t moved her out yet. Our baby likes the cot and the drawer underneath is handy for spare sheets/blankets etc.
2024年7月30日
Love For Sleep からの回答
Dear Jacklyn,
Thank you for taking the time to share your feedback with us. We’re glad that the product met your expectations. We appreciate your comments regarding the QR codes and will pass them along to the relevant team for improvement.
If you ever need anything else, don't hesitate to reach out. Thanks again for your kind words and continued trust in Love For Sleep!
Best regards,
Team LFS
I bought a cot back in 2017 and needed…
I bought a cot back in 2017 and needed to reassemble again in 2024 but could not find any of the fittings. I contacted the company to enquire about ordering a new set of fittings and to my surprise they swiftly responded and sent out the fittings for free. I didn't even need to pay for the postage! The cot has now been fixed and back in use 7 years later. This not only shows the quality of their products but also the great value they have for their customers. Thanks again Love For Sleep.
2024年8月8日
自発的なレビュー
Love For Sleep からの回答
Dear Asim,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to assist you with the fittings, even after so many years. It's great to know that your cot is back in use and serving its purpose once again. We truly value our customers and your satisfaction is our top priority. If you ever need anything else, don't hesitate to reach out. Thanks again for your kind words and continued trust in Love For Sleep!
Best regards,
Team LFS
Immer wieder gerne bei Problemen sofort…
Immer wieder gerne bei Problemen sofort eine Lösung gefunden. Immer wieder gerne. Top.
2024年8月7日
自発的なレビュー
Love For Sleep からの回答
Lieber Damian,
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass wir Ihnen bei Problemen immer schnell weiterhelfen konnten. Wir schätzen Ihr Vertrauen und freuen uns darauf, Ihnen auch in Zukunft zur Seite stehen zu dürfen. Jederzeit gerne wieder!
Beste Grüße,
Team LFS
Excellent customer service, quick response to i questions, even at weekends. Excellent product.
Excellent customer service.
Quick response.
Deserve 5 stars
2024年7月31日
自発的なレビュー
Love For Sleep からの回答
Dear Jane,
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our customer service and product. We always strive to respond quickly, even on weekends to ensure our customers have the best experience possible. Your 5-star rating means a lot to us. We look forward to serving you again in the future!
Best reagrds,
Team LFS
Excellent communication, quick delivery and quality item
Excellent communication, item was out of stock, emailed them and they contacted us to tell us it was back in stock even on the weekend. Ordered straightaway and it arrived the next day. Was kept up to date on delivery status. We put the cot together, easy instructions and looked like great quality!
2024年7月17日
Love For Sleep からの回答
Dear Lan,
Thank you so much for your kind feedback! We're delighted to hear that you had an excellent experience with our communication and delivery service. It's great to know that our team was able to assist you promptly, even over the weekend and that you were satisfied with the quality of the cot and the ease of assembly. We appreciate your support and look forward to serving you again in the future!
Kind regards,
Team LFS
Bought a cot few weeks ago
Bought a cot few weeks ago. It was damaged, I have emailed a few time and no one has responded. Paying £200 for a cot I expect someone to get back to me about my issues. Simply wouldn’t ever buy again.
UPDATE: Got a reply after this review and they sent a replacement out along with a small gift for inconvenience.
2024年6月20日
自発的なレビュー
Love For Sleep からの回答
Dear Sandra,
I hope you are well.
Firstly, I apologise for the inconvenience you've experienced. As per our email exchange, your purchase was made through a third-party platform that partners with Love For Sleep. Unfortunately, the lack of communication you encountered was not directly from Love For Sleep but from the platform selling our products. This situation is beyond our direct control and any negative feedback regarding communication should indeed be directed towards them, not us.
We always prioritise resolving any issues our customers may have with our products or services and this case is no different. As I mentioned in my previous email (still awaiting your reply), please let us know what is wrong with your product and provide photos via email so we can urgently address your issue.
Please rest assured that we are committed to making things right, regardless of whether the product was purchased directly from us or through one of our partners.
Thank you for your patience and understanding. We hope to resolve this matter swiftly and demonstrate our dedication to providing excellent customer service.
Kind regards,
Team LFS
The most amazing customer service I've…
The most amazing customer service I've ever received.
A slat on my son's cot broke over 3 years after purchase, I emailed to see if I could purchase a new part and they are sending a new base free of charge.
Couldn't ask for better, can't believe this amazing service! Really recommend this company.
2024年7月17日
自発的なレビュー
Love For Sleep からの回答
Hi Maisie,
Thank you so much for your kind words! We're happy to hear that our customer service met your expectations. Our goal is always to go above and beyond for our customers and we're glad we could assist you by providing a new base free of charge. Your recommendation means a lot to us. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Team LFS
easy ordering.
easy ordering.
ordered in afternoon, purchase arrived next morning. excellent service
2024年6月27日
Love For Sleep からの回答
Dear Paul,
Thank you for your feedback! We're pleased to hear that you found the ordering process easy and that your purchase arrived promptly the next morning. Providing excellent service is our top priority and we're happy to have met your expectations.
We look forward to serving you again in the future!
Best regards,
Team LFS
Just a fantastic product
Great value for money. Lovely product. My family member reported back that the cot was easy to put together. Excellent communication on delivery. Really happy and impressed. Would recommend
2024年6月16日
Love For Sleep からの回答
Dear Sue,
Thank you for your fantastic feedback! We're delighted that our product met your expectations and that the cot was easy to assemble.
Your satisfaction is our priority and we appreciate your recommendation. We look forward to serving you again.
Best regards,
Team LFS
Love For Sleep からの回答
Hi Susan,
Thank you for your review! We're delighted to hear that you found our service quick and easy. If you have any other feedback or need further assistance, please don't hesitate to reach out.
Kind regards,
Team LFS
Customer service
Excellent customer service from start to finish , would differently recommend this company
2024年6月9日
Love For Sleep からの回答
Hi Nicholas,
Thank you for your kind feedback! We're thrilled to hear that you had an excellent customer service experience from start to finish. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Team LFS
Love For Sleep からの回答
Hi Kim,
Thank you for your positive feedback! We’re delighted to hear that our product met your expectations as well as the delivery. We strive to maintain excellent communication with our customers and are glad it made a difference for you. If you need any further assistance, please feel free to reach out.
Best regards,
Team LFS
Tokyo crib
UPDATE 22.06.24
Thank you for a great support following my issue with the cot. We’re happy to say the issue has resolved, the smell/VOCs are much less and we’ve decided to use the cot for our baby.
We bought the Tokyo crib which looks very nice and has a drawer for storage and came at a very reasonable price.
However it isn’t the most sturdy crib I have ever touched and the chemical smell is still there especially on the grey painted parts of the crib.
It has been stored in a room after being brought in March and put together in the same month where, given that we are waiting for our baby to arrive in end of June, we have been monitoring with Amazon Smart Air Quality Monitor how good the air is before and after adding the crib in and almost everyday the VOCs - Volatile Compounds appear to be on red or amber which suggests there is a problem with the quality of the crib as the device has been sitting directly on the crib’s mattress. We have also been opening the windows daily to get fresh air in but the smell is still there, not as strong as before but still there. We thought we will give it some time to see if the smell disappears but it hasn't and obviously it doesn’t seem to be safe for a newborn.. I saw from your responses at some reviews that you say you’re using paint and materials which are safe and allowed by the british government. Can you please elaborate on what does that mean and where is your certification?
We obviously don’t have the initial packaging however I don’t intend on using this for our child so please let me know how we can proceed as Id like to return the product.
2024年6月4日
自発的なレビュー
Love For Sleep からの回答
Dear Andreea,
Thank you for your detailed feedback regarding our product. We're glad to hear you find the crib aesthetically pleasing and appreciate its storage functionality.
We sincerely apologise for the inconvenience caused by the smell. Our products are crafted from natural pine wood and we exclusively use paints that comply with current safety standards. It's typical for new wooden items to emit a slight scent upon initial unpacking. However, we understand the importance of addressing any concerns you may have. Rest assured that the safety and satisfaction of our customers are paramount to us. Our paints and materials are compliant with European and British safety regulations and standards.
We appreciate your patience and understanding. We are also happy to hear that the issue with the cot has been resolved and that you are now able to use it for your baby. Your cooperation and understanding throughout this process have been greatly appreciated.
If you need any further assistance in the future, please do not hesitate to contact us.
Best regards,
Team LFS
EasyCot/bed
Easy to order. Came when promised. Product exactly as description. Quality good.
2024年5月22日
Love For Sleep からの回答
Hi Heather,
Thank you for your positive feedback! We're happy to hear that your product arrived as promised and that it met your expectations in terms of quality. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Team LFS
Love For Sleep からの回答
Hi Fatma,
Thank you for sharing your feedback with us! We're glad to hear that the delivery was on time. If you have any other questions or need further assistance, please feel free to reach out.
Warm regards,
Team LFS
Quick delivery it came the next day.
2024年5月2日
Love For Sleep からの回答
Hi Star,
Thank you for your feedback! We're thrilled to hear that you were pleased with our quick delivery service. We strive to ensure that our customers receive their orders promptly and your positive experience is very encouraging. If you need anything else, feel free to reach out!
Best regards,
Team LFS
Luna junior bed
Bought a Luna junior bed. It arrived promptly, packaged well and is a lovely bed. We are really happy. The customer service is good too. They replied quickly when I had a query. Thank you. Definitely recommend this company!
2024年5月16日
自発的なレビュー
Love For Sleep からの回答
Dear Beth,
Thank you for taking the time to share such great feedback! We're happy that our product met your expectations. It's great to know that our customer service team was able to assist you quickly. We appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
Team LFS
Love For Sleep からの回答
Dear Lee,
Thank you so much for your feedback! We're delighted to hear that you are pleased with the product, as well as the delivery speed. Your satisfaction is our top priority and we look forward to serving you again in the future!
Kind regards,
Team LFS
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