Purchased one of the King Size mattresses and some pillows in Costco Gateshead a few weeks ago. Sales assistant from Luff was very knowledgeable and explained everything to us really well. Delivery wa... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
We met Laura whilst visiting Costco in Chester. We had been thinking about purchasing a new mattress, so we were interested to hear about the Luff products. Laura was very knowledgeable about all the... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Laura was very helpful in the shop & did not push us to make a quick decision. She took time to explain the delivery & how the matress would have a chemical smell for a few days. When the mattr... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
We have only just got a king size bed few days ago as changed the delivery date. All went well and smoothly. Changing the delivery date via an online form was hassle free. So far I am loving the firm... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
4.7
åªè¯
67件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž24æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Wow, what a difference
I bought a pillow last year, and I've had really good night's sleep ever since. I'm a side sleeper, and normal pillows made me wake up with a stiff neck every morning. I also purchased the pillow cases. The cases are soft, cool, helping to give a good nights sleep. My hair seems so much softer and silkier than it usually was. I've just purchased another pair of the pillowcases. Thank you Luff.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
What a lovely review to read! ð¥°ð Weâre so pleased to hear that your pillow has been helping you enjoy a better nightâs sleep, especially as a side sleeper who previously struggled with a stiff neck. Finding the right pillow can make such a difference to your nightly comfort!
And it sounds like our pillowcases have become a firm favourite, too! âïžâš Itâs wonderful to hear youâre enjoying their soft, cool feel and have noticed a difference in how your hair feels. The fact that youâve come back to purchase another pair really does mean the world to us!
Thank you for making Luff Sleep part of your bedtime routine. We hope your pillow and pillowcases continue to help make those nights that little bit more comfortable and restful. ð
Kind regards,
The Luff Sleep Team
Above & Beyond!
Truly amazing company with incredibly efficient and friendly 'bend over backwards to help' customer service. Ceri thank you for all your help every step of the way: from inquiring about the mattress, to payment and ordering and to updates about its being made and arrival. I cannot recommend Luff/ Luffsleep highly enough. With their money back satisfaction guarantee you cannot lose out too, so that gives confidence to order.
2026幎2æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
Wow, what a review! ð¥¹ð Weâre absolutely thrilled that youâve had such a wonderful experience with Luff Sleep, from your very first enquiry right through to ordering updates and your mattress arriving. We know that ordering a made-to-order mattress is a big decision, so keeping you informed and making the whole journey as smooth as possible is something we really care about.
A special thank you for your kind words about Ceri! 𥰠Weâll be sure to share your feedback with him, heâll be over the moon to know that his support made such a difference at every step. We believe our customers deserve to feel looked after, listened to and confident in their purchase, so hearing that you felt exactly that means the world to us!
Thank you for recommending us so enthusiastically. Weâre delighted that our satisfaction guarantee gave you that extra peace of mind, too. Hereâs to a wonderful night's sleep and many happy nights ahead with Luff! âïžðïžâš
Kind regards,
The Luff Sleep Team
Fantastic customer service
We actually didnât end up keeping the mattress from Luff, we couldnât find the right one for us. However, we have found the customer service to be excellent! Extremely helpful on the phone, spoke to a human in England. Kerry was fantastic! The delivery team were great, quick and kept us informed of delivery dates and times.
When we did need a refund (bought through Costco) Luff were happy to help and quickly refunded with no fuss. Thank you Luff
2026幎2æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
While weâre sorry we couldnât find the perfect mattress match for you this time, weâre absolutely delighted that your experience with our team left such a positive impression! ð Finding the right mattress is a very personal journey, and we completely understand that one size doesnât fit all.
Weâll be sure to pass your lovely comments on to Ceri, whoâll be thrilled to know he made such a difference! 𥰠Itâs also wonderful to hear that our delivery team kept you informed throughout and that the refund process through Costco was straightforward and hassle-free. We believe that looking after our customers matters just as much when things donât work out as when they do.
Thank you for recognising the care our team puts into helping customers. We really appreciate you giving Luff Sleep a try, and weâd love the opportunity to welcome you back in the future, who knows, your perfect sleep match might still be waiting for you! âïžðïžâš
Kind regards,
The Luff Sleep Team
The BEST bedsheets
The best bedsheets, duvet covers, and pillowcases I have EVER used. I bought my first set 4 years ago and whenever laundry day came I dreaded using any other bedsheets because honestly nothing comes close to how soft and cool the sheets feel. So of course we bought our second and third set to alternate!
I highly recommend Luff. Top quality and so comfortable. Iâll never buy anything else!
2026幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
FOUR YEARS AND THREE SETS?! ðð Weâre absolutely over the moon! Thereâs no bigger compliment than hearing that our bedding has become the standard everything else is measured against. The fact that laundry day had you missing your Luff sheets so much that you invested in a second and third set has genuinely made us smile! ðâïž
Weâre so happy that youâre still loving that wonderfully soft, cool feeling after all this time. We believe bedtime should be something you look forward to, and knowing our bedding has made such a lasting impression on you is exactly why we do what we do. ðïžâš
Thank you for being such a loyal part of the Luff Sleep family and for recommending us so enthusiastically. Hereâs to many more years of dreamy sleep, silky-soft sheets and absolutely no more dreaded laundry days! ðð€
Kind regards,
The Luff Sleep Team
Excellent pillows and silk bedding justâŠ
Excellent pillows and silk bedding just a lovely feel helps me snooze , some neals yard pillow spray and off
What a lovely thing .
And eco too so I feel even better
These guys get it
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
Oh, youâve just described the perfect bedtime ritual! ð¥°ð Lovely Luff pillows, silky-soft bedding, a spritz of pillow spray and off to dreamland you go! Honestly, it sounds like your very own little sleep sanctuary, and weâre delighted our products have earned a place in it. âïžð€
Itâs wonderful to hear that youâre enjoying the feel of our pillows and bedding, and that our eco-conscious approach makes your experience even sweeter. ð We believe that a little everyday luxury and a more thoughtful approach to the products we choose can make bedtime feel extra special.
Thank you for your lovely words, âThese guys get itâ has genuinely made us smile! Hereâs to many more blissful nights and beautiful mornings. ðïžâš
Kind regards,
The Luff Sleep Team
So good we bought more
Bought a king size duvet set. Extra pillowcases and a fitted sheet. Best weâve ever had. Then I ordered online via Costco a set in light gray. Again fantastic but I couldnât find a matching fitted sheet.
Had a woman, Kerry, phone me from Luff just to see how I was liking them. Told her about the fitted sheet. Sheâs going to source one for me.
Thatâs a company that does care. Well done.
2025幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
Wow, weâre absolutely delighted that youâve loved your Luff bedding so much that youâve come back for more! ð¥°ðïž Hearing that both your original king-size set and your light grey set have been fantastic makes us incredibly proud. Thereâs nothing quite like finding bedding you love so much that you want it in every colour! ð€âš
Weâre especially pleased that Ceri made such a positive impression. ð We believe great customer service goes beyond simply taking an order, so itâs wonderful to hear that he took the time to check in with you and help with finding a matching fitted sheet. Weâll be sure to pass your kind words on to him, he'll be thrilled to know his efforts have been appreciated!
Thank you for recognising the care our team puts into looking after our customers.âïžð€
Kind regards,
The Luff Sleep Team
The most comfortable bedding!
Iâve been a loyal Luff customer since 2022 after discovering them at Costco. I bought fitted sheets and duvet sets for the whole family. I wash them every two weeks and they still look and feel new. I run warm at night and these are the only sheets that keep me cool while staying incredibly soft. My nephew struggles with severe eczema, is quite sensitive to certain materials, and also runs warm at nightâthese are the only sheets that keep him comfortable and cool.
2025幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you for taking the time to leave us a review on Trustpilot.
Wow, a loyal Luff customer since 2022! ð¥¹ð We honestly canât thank you enough for welcoming Luff Sleep into your familyâs bedrooms and trusting us with everyoneâs bedtime comfort. The fact that your fitted sheets and duvet sets still look and feel like new after all those washes is wonderful to hear! âš
Weâre especially touched to hear how much you value the softness and cooling comfort of our bedding. Finding bedding that feels just right when you tend to run warm can make such a difference, so weâre delighted that you and your family are enjoying that fresh, comfortable feeling night after night. ð€âïž Itâs lovely to hear that your nephew finds the bedding comfortable, too, particularly when choosing materials can be more challenging for him.
Thank you for being part of the Luff Sleep family for so many years. Your continued trust and support mean the world to us, and we hope to keep bringing comfort to your family for many more dreamy nights to come! ðïžð€
Kind regards,
The Luff Sleep Team
Excellent Quality & Comfort â Truly Impressed
Excellent Quality & Comfort â Truly Impressed!
I purchased the Luff mattress from Costco in mid-March, and Iâve been thoroughly impressed ever since. The quality is outstanding â itâs incredibly comfortable, supportive, and has made a noticeable difference in my sleep. From unboxing to settling in, the whole experience was smooth and hassle-free.
I also want to highlight how responsive and professional the support team has been. Even when I reached out about a recent price change, they were courteous and helpful. Itâs rare to find such great customer care these days.
Overall, Iâm really happy with both the product and the company behind it. Highly recommend to anyone looking for a premium mattress at a fair price!
2025幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Hi Asfan, thank you so much for taking the time to leave a review for us! :) Enjoy the mattress for many years to come!
Delighted!
I had accidentally ordered a flat sheet instead of a fitted sheet, spoke with the fabulous Evan, he immediately posted me a fitted sheet out and sent me a returns label for the flat sheet. What a service!! I must say, I am delighted with the excellent silky smooth quality of both the sheet and the pillowcases I ordered! My head (and body) are no longer ''uncomfortably hot'' in the night. I will be returning for more. Thanks Luff and lovely Evan xx
2025幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Great to hear June, thanks for sharing!
Such a wonderful company
Such a wonderful company! They were super helpful at helping me to decide which mattress to buy. Having a bespoke one made was relatively quick (2.5 weeks) and oh my the comfort is so good!
I've been waking up more refreshed in the morning and I'm confident that's beceause I'm breathing better at night.
2025幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
I recently purchased a Luff PrestigeâŠ
I recently purchased a Luff Prestige pillow from Costco and itâs the best purchase Iâve made this year. Iâve always struggled with pillows and didnât realise that you could get adjustable ones. It took 3 or 4 attempts to get it perfect and there was a bit of cleaning up afterwards but now I wouldnât be without it. Thank you Luff. A itâs a great product.
2024幎10æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Thank you very much for your thoughtful review Dave! Although we've been in Costco for over 5 years and have thousands of happy customers it's rare people write reviews, so it's really appreciated, thank you, you're a star! :)
Not a great company to deal with. They forget about you
Purchased one of their cooling gel pillow.
Unfortunately it wasn't comfortable at all and far too thin.
I requested a return after just a few days which took another few days for them to authorise.
Tge pillow was returned and received by them 8 days ago. No confirmation, no refund despite emails being sent.
2024幎11æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Hi Anya, thank you for purchasing one of our pillows. I have checked and can't see any record of your name for purchases on luffsleep.co.uk so I assume you purchased it from a different website, not ours and apologise that they haven't been fast to process your refund.
Recently bought a mattress topper aâŠ
Recently bought a mattress topper a pillows, an I can honestly say I sleep far better than before.
No aches or pains.
Will definitely be purchasing more!
2024幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Hi Nicole, thank you very much for taking the time to leave a review, it's really apprecited and great to hear you are living a better pain free life now!
I made the upgrade to the bambooâŠ
I made the upgrade to the bamboo Forrest pillow a few months ago, best decision I ever made - Iâm waking up more refreshed and in less pain now.
Highly recommend, will be getting more.
2024幎9æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Hi Charlie, thank you very much for taking the time to leave a review, it's really apprecited and great to hear you are waking up feeling more refreshed!
Bought a superking medium mattress
Bought a superking medium mattress. On opening packaging had oil mark and hole
Also really hard. Company checked mattress and a firm mattress had been put into a medium cover
Received a new mattress and it had two large holes in it that had been sewn together with white thread.
When you are paying over a thousand ponds for a mattress you expect better quality and service
2024幎10æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Hi Carol, we're very sorry about your experience. There were a number of unfortunate events that led to our manufacturing team making the mistakes with your mattress. We have found out what caused the defects to the fabric and have rectified it along with a new quality control process so that this doesn't happen again.
Again we're very sorry this happened for you. I'm glad we were able to get you refunded quickly and our staff gave you the free bamboo silk bed sheet for the inconvienience.
I'm confident we will do better next time if you order again.
I purchased the pillow because i wantedca supportive pillowof of theâŠ
I purchased the pillow because of the ease of being able to reduce the filling to the comfortable state for my best sleep. It's been amazing as you plump it up and being memory foam retains it shape.
I thought I would be taking the pillow back as I have had trouble finding pillows but after 3 months of using it, its not going back .
2024幎10æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
That's great to hear, thank you!
Mini Miracle helping me sleep well!
I struggle sleeping at night particularly in the warmer nights and also suffer from allergy issues. This is why I have been absolutely thrilled that these issues disappeared when using the Luff Bamboo Bedding (Duvet Set and Pillowcases) and the Luff Mayfair Pillow! I thought it was a miracle, but since using the products I have been sleeping extremely well and deeply. Even my skin has started to look better thanks to the natural, breathable and luxury Bamboo Silk material. Definitely recommend and will be buying again! Thank you Luff!
2024幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Luff Sleep ããã®åç
Hi John, thank you very much for taking the time to leave a review, it's really apprecited and great to hear your skin is enjoying the benefits.
Love Luff
Love Luff and the team, they made me feel very comfortable and were very helpful through my buying process. I bought a few pillows and some bedding and I sleep great every night.
Great feel to them and better than my old ones.
2024幎8æ9æ¥
èªçºçãªã¬ãã¥ãŒ
I recently bought a cooling gel pillowâŠ
I recently bought a cooling gel pillow and Mattress topper. These products are so amazing and my sleep has really improved and feels like I am sleeping on a new mattress, not to mention how nice and cool the pillow feels through out the hot summer nights .Thank you Luff.
2024幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
The bamboo bedding is so soft and hasâŠ
The bamboo bedding is so soft and has really helped with my hayfever. I have been sleeping with luff bamboo bedding for a month now and during the months of high pollen I tend to get very drowsy. The beddings anti-allergen qualities have definitely helped my allergies. Furthermore, the luff prestige adjustable pillow has definitely helped the soreness in my neck so I can adjust the height of the pillow to my liking.
2024幎8æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã