Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... もっと見る
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I appreciate the $10 discount on my two items, just wish the regular price was lower (Amazon gives me a better deal on subscriptions, but your products are higher quality). Luma Customer Service was... もっと見る
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Customer service is everything to me and this company has the best. I love that they have reached out to me to check in on my experience with the products I have. I shared with them that I have done... もっと見る
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Easily navigated website with amazing products run by very professional, friendly people who get back to you in a very timely manner. A really well run, tidy business.
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企業情報
当該企業による記述
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
連絡先
4.8
優良
143件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had a few digestive issues with the…
I had a few digestive issues with the Berberine but they have calmed down.
2026年9月14日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this, Judith! Glad to hear things have settled down for you. If you ever have questions about easing into supplements or want tips on taking Berberine more comfortably, our team is always happy to help — don't hesitate to reach out!
The service I received from Luma…
The service I received from Luma Nutrition was very prompt and fulfilled my requirement
2026年9月21日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Robin! Glad we could get things handled promptly and meet what you needed — appreciate you sharing this!
Customer service is everything to me…
Customer service is everything to me and this company has the best. I love that they have reached out to me to check in on my experience with the products I have. I shared with them that I have done my research on other products, as I am always looking for the best deal. I found that no one offers what they offer at the same price point. I am totally satisfied with the product and the care they put into their clients needs.
2026年9月19日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much, Denise! It means a lot that our check-ins felt genuine and helpful to you, not just routine. And it's great to hear that after doing your research, you found the value really stands out too — that's exactly the balance we aim for. Thank you for taking the time to share all of this, and for being such a thoughtful customer!
Excellence
Immediately, upon questioning my subscription, Luma resolved the issue and followed up with customer care emails. Luma's attention to product quality and customer satisfaction is commendable.
2026年9月21日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Estela! Glad we could resolve that subscription question quickly and follow up properly along the way. We really appreciate you recognizing the care we put into both our products and our customers — thank you for sharing this!
When I reached out about the side…
When I reached out about the side effects I was experiencing they were very compassionate and understanding. They canceled my subscription and refunded 50% of the cost.
2026年9月21日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this. We're really glad our team could handle this with the care and understanding it deserved, and that we could get your subscription cancelled and a refund sorted for you. We appreciate you giving us the chance to make it right, and we hope you're feeling better.
Helpful staff
I had to make some changes and it went smoothly, I made some mistakes and I was helped to correct them.
2026年9月18日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this! Glad we could help get everything sorted smoothly for you — happens to all of us, and we're always here to help fix it!
Sandy was fantastic
Sandy was fantastic! She provided great information and was very responsive.
2026年9月20日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Tricia! Sandy will be thrilled to hear this — I'll be sure to pass it along to her. Appreciate you taking the time to share it!
Thanks for the feedback
2026年9月15日
自発的なレビュー
lumanutrition.com からの回答
You're so welcome! Thank you for taking the time to share your thoughts with us!
I have a cholesterol/Triglycerides…
I have a cholesterol/Triglycerides issue and you help direct me to some of your products and research that I did on the supplements. Thank you for texting me about caring for my issue.
2026年9月18日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this, Christopher! Glad we could help point you toward the right information and products to support what you're working on. We appreciate you taking the time to look into the research yourself too — and we're always here if you have more questions along the way!
I wanted an order cancelled and it was…
I wanted an order cancelled and it was cancelled immediately. Cannot ask for better service.
2026年9月16日
自発的なレビュー
lumanutrition.com からの回答
Thank you! Glad we could get that cancellation handled right away for you — appreciate you sharing this!
I ordered my 6 month supply of citrus…
I ordered my 6 month supply of citrus bergamot and it came promptly.
2026年9月17日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this! Glad your 6-month supply of Citrus Bergamot arrived promptly — appreciate you letting us know!
Great service and products!
Great service and products!! Thank you for your products!
2026年9月15日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much for the kind words! We're glad you're loving both the service and the products — we appreciate you taking the time to share this!
I would give it a five star but we…
I would give it a five star but we can't get my delivery date correct. If we get that straight I would be happy.
2026年9月17日
自発的なレビュー
lumanutrition.com からの回答
Thank you for the honest feedback! We hear you on the delivery date issue, and we want to get that sorted so you can have that full five-star experience. I'll make sure this gets looked into — if you can share your order number, we'd like to dig into what's happening with the delivery timing for you.
Easily navigated website with amazing…
Easily navigated website with amazing products run by very professional, friendly people who get back to you in a very timely manner. A really well run, tidy business.
2026年9月14日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Brian! We're glad the website made things easy and that our team's responsiveness came through — really appreciate you calling out the whole experience like that!
Your customer service team took action…
Your customer service team took action right away to assist with the error on my order and replace immediately to hopefully arrive in time for my vacation
2026年9月14日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this! Glad our team could jump on that order error right away and get a replacement out quickly — fingers crossed it lands in time for your vacation! Have a great trip!
Great Service
Sandy and Charles
Great Customer Service!!
They understood my concerns and took care of the issue
Thank you
2026年9月13日
自発的なレビュー
lumanutrition.com からの回答
Thank you! Sandy and Charles will be so glad to hear this — I'll be sure to pass it along to them. Really appreciate you taking the time to share it!
Great and speedy customer service!
Sandy was very helpful in answering my questions about promo codes
2026年9月12日
自発的なレビュー
lumanutrition.com からの回答
Thank you for the kind words! Glad Sandy could get your promo code questions sorted quickly — appreciate you sharing your experience!
You answered my question
You answered my question, and did not try to COERCE me into another decision
2026年9月12日
自発的なレビュー
lumanutrition.com からの回答
Thank you for sharing this! We always want to give you honest answers, not a sales pitch — so we're glad that came through. We appreciate you taking the time to let us know!
Use another Shipper
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1 Employee Post Office. Prescription are late, Mortgage, Water, Electricity bills sit for days in OKC. I can not do any Buisness with Companies who Ship USPS. SUCKS YOUR PRODUCT IS EXCELLENT. I JUST DO NOT USE USPS EVER.
2026年9月11日
自発的なレビュー
lumanutrition.com からの回答
Thank you for the honest feedback, and I'm sorry for the frustration USPS delays have caused — that's a genuinely difficult situation, especially with essentials like prescriptions and bills getting held up too. We really appreciate you saying our product itself has been excellent, and we don't want shipping to be the reason we lose you as a customer. I'll pass your feedback about shipping carrier options along to our team, and if there's a way to arrange a different shipping method for your future orders, we'd like to look into that for you.
I had to have my address changed
I had to have my address changed. The rep was helpful, courteous & very quick to fix this. All good.
2026年9月9日
自発的なレビュー
lumanutrition.com からの回答
Thank you! Glad we could get that address change handled quickly for you — appreciate you letting us know it all went smoothly!
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