Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I appreciate the $10 discount on my two items, just wish the regular price was lower (Amazon gives me a better deal on subscriptions, but your products are higher quality). Luma Customer Service was... もっと見る
企業が回答しました
Customer service is everything to me and this company has the best. I love that they have reached out to me to check in on my experience with the products I have. I shared with them that I have done... もっと見る
企業が回答しました
Easily navigated website with amazing products run by very professional, friendly people who get back to you in a very timely manner. A really well run, tidy business.
企業が回答しました
企業情報
当該企業による記述
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
連絡先
4.8
優良
143件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy return experience.
I discovered that the supplements I had started a subscription on made me very sick. I received my next delivery promptly, same as the first one, because I forgot to cancel the subscription. Charles and his company were very easy to deal with and solved my problem promptly and kindly. I will continue to use this service because this company is very easy to do business with.
2026年8月31日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much for sharing this — we're glad Charles was able to help sort things out quickly and kindly. We really appreciate your continued trust in us!
Prompt refund after 2-3 emails…
Prompt refund after 2-3 emails w/tracking information provided by customer
2026年8月31日
自発的なレビュー
lumanutrition.com からの回答
Hi Ellen, thank you for your patience and for sending over the tracking details. We can confirm your refund has been processed and issued to your original payment method. Please let us know if you have any questions!
I appreciate your quick response.
2026年9月2日
自発的なレビュー
lumanutrition.com からの回答
Thank you! We're always glad to help — appreciate you taking the time to let us know.
lumanutrition.com からの回答
Thank you, Melanie! Glad we could get that sorted for you right away — appreciate you letting us know!
I had an issue with a shipment I…
I had an issue with a shipment I notified them of the problem and they took care of it the very next day. That is what I call customer service.
2026年8月31日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Rawleigh! That's exactly the kind of service we aim for — glad we could get that shipment issue sorted quickly for you. We appreciate you taking the time to share this!
Rapid replies and very helpful
Rapid replies and very helpful. Answered all my questions.
2026年8月30日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much for the kind words! We're really glad our team could answer everything quickly and thoroughly. We'll be sure to pass this feedback along — it means a lot to us. If anything else comes up, we're always here to help!
Well I just looked into citrus…
Well I just looked into citrus bergamot,
Couldn't order until next week, I asked if I could still get the discount and was surprised to actually get a response, which was yes! So I'll be ordering soon!
This was around 8-28-26
2026年8月28日
自発的なレビュー
lumanutrition.com からの回答
Thanks for the kind words! Glad we could make that discount work for you on the Citrus Bergamot — enjoy your order when it arrives! 🍊
Immediate responses to each of my…
Immediate responses to each of my texts, on a Saturday no less and hours different time zone.
Carefully explained to me the issue, which evidenced they had diligently listened to my concern to begin with.
I couldn’t have more pleased and will be buying all future supplements from LumaNutrition due to mission statement, quality control, good ingredients and outstanding customer service.
2026年8月29日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much for this — it truly means a lot! We're glad our team could be there for you right away, even on a weekend, and that we could get to the bottom of your concern properly. Comments like this remind us why we care so much about quality and service. We're honored to have earned your trust for future orders, and we look forward to continuing to take great care of you!
Luma customer service is the best I’ve…
Luma customer service is the best I’ve ever found in a supplement company,
2026年8月30日
自発的なレビュー
lumanutrition.com からの回答
Wow, thank you — that means the world to us! Being the best you've found in the supplement space is exactly what we strive for every day. We're so grateful for your trust and support!
lumanutrition.com からの回答
Thank you, Donna! We're so glad we could get this settled and that you're happy with the outcome. That's always our goal — we appreciate you taking the time to let us know!
Jenny was amazing
Jenny was amazing. Very knowledgeable on how to fix my problem right away. With a beautiful attitude. It was such a privilege to have ran into her to help me. Thanks
2026年8月26日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much, Rafael! We're thrilled to hear Jenny took such great care of you — her knowledge and attitude are exactly what we strive for on our team. I'll be sure to pass this along to her; feedback like this really makes her day. Thanks for taking the time to share it!
Healthy and happy life style for all
A company of kindness and caring about there clients. Respect and a great products as well. Good timely response to their customers needs.
2026年8月28日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Valerie! Kindness, respect, and taking care of our customers are at the heart of what we do — so this means a great deal to us. We're so glad that comes through in your experience, and we appreciate you sharing it!
I appreciate the call after I sent an…
I appreciate the call after I sent an email, clarifying my previous order!
2026年8月27日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Lisa! We always want to make sure things are crystal clear, so we're glad the follow-up call helped sort out your order. Appreciate you letting us know!
It has been a pleasure dealing with…
It has been a pleasure dealing with Luma. Very prompt reply, very caring and professional. Just keep doing what you’re doing! It’s perfect
I truly appreciate it, because I really want to support the veterans. I am thankful for the services they provide.
Kind regress
2026年8月29日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much, Helene — this really warms our hearts! We're so glad our responsiveness and care have made your experience a great one. And thank you for supporting the mission behind what we do; knowing that resonates with you means a lot to our whole team. We'll keep doing our best for you!
Great customer service!
2026年8月28日
自発的なレビュー
lumanutrition.com からの回答
Thank you, Lisa! We really appreciate you taking the time to say so!
lumanutrition.com からの回答
Thank you, George! Fast, informed communication is exactly what we aim for — glad it came through for you!
Easy to proceed with add'l confidence…
Easy to proceed with add'l confidence from owner.
2026年8月27日
自発的なレビュー
lumanutrition.com からの回答
Thank you, K! We're glad the extra reassurance made the process easier — appreciate you sharing your experience!
I got my order very quickly and had a…
I got my order very quickly and had a question that was answered same day and taken care of the same day. Thank you and will be ordering for life because your heart trio has helped me so much.
2026年8月26日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much for this, Joan! Fast shipping and same-day answers are what we always aim for, so it's great to hear that was your experience. And honestly, hearing that Heart Trio has made a real difference for you is the best part of our day — that's exactly why we do this. Thank you for sticking with us, we're so glad to have you as part of the Luma family!
You all never fail me
You all never fail me. No matter the issue, you fix it.Thanks.
2026年8月25日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much! We're always happy to help, and we're glad we could get things sorted out for you. We truly appreciate your continued trust and support!
I was very happily surprised by the…
I was very happily surprised by the excellent and fast response to my inquiry! I was expecting to wait a few days and an answer like it my request could not be accomplished.
SURPRISE!!! Fast response and immediate credit to my purchase! Thank you.
2026年8月26日
自発的なレビュー
lumanutrition.com からの回答
Thank you so much for sharing! We're glad we could surprise you with a quick response and get everything taken care of right away. We truly appreciate your support!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。