Lunar Norway ロゎ
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Lunar Norway レビュヌ 

1,498
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TrustScore 5段階評䟡の4.5

4.3

銀行
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

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5぀星のうち5の評䟡

Jeg har vÊrt kunde hos Lunar en stund nÃ¥, og jeg er veldig fornÞyd med hvor enkel og brukervennlig banken er. Appen fungerer sÞmlÞst, og alt gÃ¥r raskt – enten det gjelder betalinger, oversikt over Þ... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Jeg er veldig fornÞyd med Lunar sÃ¥ langt. Kundeservicen fra Marlen var fantastisk. Hun tok seg virkelig god tid til onboardingen min og til de tekniske utfordringene jeg hadde. Skulle bare alle kundes... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Jeg er ekstremt skuffet over Lunar Bank. Jeg har prÞvd Ã¥ kontakte kundeservice flere ganger, men de svarer ikke pÃ¥ meldingene mine. I tillegg forsinker de prosessen med Ã¥ overfÞre pengene mine tilbake... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Enkel og bra App, super kundeservice. Lina hos Kundeservice sÞrget for Ã¥ sperre kort etter forsÞk pÃ¥ svindel, bryr seg om kundene💪🏌 Anbefaler sas kortet, bÞr brukes pÃ¥ alle kjÞp. FÃ¥r rundt 1... もっず芋る

䌁業が回答したした

䌁業情報

  1. 銀行
  2. 金融機関

圓該䌁業による蚘述

Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

1498件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.3

すべおのレビュヌ

(1,498)

過去12か月のレビュヌ数: 117件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Good help and nice service

2026幎3月11日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hi Anders,

Thank you for your nice review!

We're delighted to hear about your experience with our support.

Thank you for sharing your experience with us.

All the best,
Marlen

5぀星のうち5の評䟡

Takk for rask og hyggelig hjelp fra


Takk for rask og hyggelig hjelp fra Marlen hos Lunar! Hilsen Jens

2026幎3月10日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Jens,

Tusen takk for din fine anmeldelse av Marlen!

Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.

Beste hilsen,
Alva

5぀星のうち5の評䟡

Det er en oversiktlig og grei bank

Det er en oversiktlig og grei bank. Det går raskt å overfÞre mellom min konto i Sparebanken Norge og min konto i Lunar bank når jeg har behov for det.

2026幎3月3日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Olav,

Tusen takk for hyggelige ord.

Vi ser frem til å ha deg med på reisen vår!

Beste hilsen,
Marlen

5぀星のうち2の評䟡

Umulig å få tak i hjelp.

Umulig å få tak i hjelp.

2026幎3月1日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Anders,

Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.

Vi beklager virkelig at du ikke har fått den hjelpen du skal få og Þnsker selvsagt å hjelpe deg med dette.

Du skal selvsagt fÃ¥ hjelp – i tillegg hÞrer jeg gjerne fra deg angÃ¥ende tilbakemelding angÃ¥ende unnlatt svar fra kundeservice. Vi Þnsker selvsagt ikke at vÃ¥re kunder skal sitte uten hjelp. Ta gjerne kontakt med meg, Marlen, pÃ¥ +47 23 96 30 00. SÃ¥ kommer jeg personlig til Ã¥ hjelpe deg med hva enn det mÃ¥tte vÊre.

Beste hilsen,
Marlen

5぀星のうち5の評䟡

Excellent customer service - Good app.

Excellent customer service, app is full of useful procedures to get things done easy and quickly.

2026幎2月27日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hi Robert,

Thank you for your nice review!

We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.

All the best,
Marlen

5぀星のうち5の評䟡

God hjelp fra rådgiver

2026幎2月25日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Kajsa,

Tusen takk for at du har tatt deg tid å legge igjen en anmeldelse av oss.

Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.

Vi ser frem til å ha deg med på reisen vår!

Beste hilsen,
Alva

5぀星のうち1の評䟡

⚠ Serious warning about Lunar Bank

⚠ Serious warning about Lunar Bank

I strongly advise people to think twice before using Lunar Bank based on my experience.

My account and card were blocked for weeks without proper notice. I only found out after depositing money and then being unable to access or use it. Even more concerning, their system still allowed me to deposit funds while my access was restricted — meaning they were willing to accept my money but not let me use it.

There is no direct customer support, no phone access, and responses come only when it suits them, with no clear timeline or accountability. Being locked out of your own money for weeks without proper communication is unacceptable for any financial institution.

I understand banks must follow regulations, but there is a big difference between legitimate security checks and poor handling of customers. In my case, the lack of transparency, slow response, and restricted access to my own funds has been extremely frustrating and stressful.

Based on this experience, I cannot recommend Lunar Bank to anyone who expects reliable access to their money or proper customer support.

2026幎2月24日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hi Niels Are,

Thank you for sharing your experience. We understand that not having access to your account can feel both frustrating and concerning. Access to your funds is important, and we fully acknowledge that this type of situation can create uncertainty.

That said, we would like to clarify how our processes generally work.

If an account is restricted, this is never done without reason. As a regulated financial institution, we are obligated to review certain types of activity and, where necessary, temporarily limit access while we seek clarification. This is part of our legal and regulatory responsibilities and is not something we apply arbitrarily.

When such measures are taken, customers are informed through written communication within the app or via registered contact channels. We request the relevant information needed to move the review forward. A case cannot be finalized until the necessary clarification is received and assessed.

Regarding response times, Lunar operates with a structured case handling setup. We do not function as a live chat or instant response service. All cases are reviewed carefully and handled according to internal procedures and regulatory requirements. This ensures consistency, documentation, and proper compliance, even though it may not always feel immediate from a customer perspective.

It is also important to clarify that a temporary restriction does not mean that funds are retained or taken by the bank. The purpose of such a measure is solely to ensure transparency and security while a review is ongoing.

Finally, Lunar operates separate Trustpilot domains for Denmark, Sweden, and Norway. This structure exists so that feedback is directed to the relevant local team responsible for the specific market, ensuring that the appropriate department can review and respond accordingly.

We understand that security reviews can be inconvenient. However, these processes are in place to protect both customers and the bank and are applied consistently in accordance with regulatory obligations.

We have reached out for your information here on Trustpilot to be able to reach out to you.

Kind regards,
Alva

5぀星のうち1の評䟡

never received a card,just got bills


never received a card,just got bills for nothing...

2026幎2月24日
Lunar Norway ロゎ

Lunar Norway からの回答

Hi Ola,

Thank you for your review.

We are sorry to hear that your card has not arrived. We will, of course, help you resolve this.

Please reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.

I look forward to hearing from you.

Kind regards,
Marlen

5぀星のうち5の評䟡

I needed my new Danish bank account in


I needed my new Danish bank account in a bit of a rush, and the staff both on the phone and via email, (including Malou), really helped me with getting my account over the line, very grateful for them and their time

2026幎2月23日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hi Jack,

Thank you for your nice review!

We're delighted to hear about your experience with us.
We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.

All the best,
Marlen

5぀星のうち5の評䟡

Jeg fikk hjelp av marlen hun var


Jeg fikk hjelp av marlen hun var veldig snill og hjelpsom og hjalp meg for og kunne bestille kort.
Hun er fantastisk marlen tusen takk

2026幎2月23日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Atosa,

Tusen takk for din fine anmeldelse av Marlen.

Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.

Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.

Beste hilsen,
Alva

5぀星のうち5の評䟡

Liker Lunar veldig godt.

Liker Lunar veldig godt.
God kundeservice, lett app å bruke, anbefaler det virkelig.

2026幎2月15日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Victoria,

Tusen takk for dine fem strålende stjerner.

Det gleder oss å hÞre at du er så fornÞyd med vår Lunar-app og vår kundeservice.

Vi ser frem til å ha deg med på reisen vår.

Beste hilsen,
Marlen

5぀星のうち5の評䟡

Det går att ringa kundtjÀnst, du behöver inte vara rÀdd nÀr du ringer, det jobbar olika personer på den banken.

Jag vÀntade och vÀntade på mitt kort, jag blev lite uttråkad, men sedan trÀffade jag en cool kvinna som tog mig på allvar och det gjorde mig glad. Jag funderade på att byta bank, men jag behövde inte för Sigrid fixade det direkt, det gjorde mig glad. Jag vill inte byta bank Àn :)

2026幎2月17日
自発的なレビュヌ
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Andreas,

Tusen takk for din fine anmeldelse av Sigrid.

Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.

Det gleder oss at du har hatt en så god opplevelse med vår support.

Beste hilsen,
Marlen

5぀星のうち1の評䟡

DÃ¥rlig

FÃ¥rlig tjeste

2026幎2月13日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei,

Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.

Vi Þnsker gjerne å hÞre mer fra deg og få flere tilbakemeldinger slik at vi kan hjelpe deg videre på best mulig måte videre.

Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg, personlig, til å hjelpe deg og ta med dine tilbakemeldinger videre.

Beste hilsen,
Marlen

5぀星のうち1の評䟡

I wanted to stop/ end my account but


I wanted to stop/ end my account but nobody help me out to do it. I just keep paying even though I’m not using it. The customer service couldn’t just help me briefly or give step by step. It’s more than a year I had the account and many times I tried to close the account but is so difficult to figure out to close the account. I think they do not want to help out because they like to get money from it.

2026幎2月6日
Lunar Norway ロゎ

Lunar Norway からの回答

Hi,

Thank you for your review.

We sincerely apologize that you have not received the help you should have, and of course we want to assist you with this.

You will absolutely receive help — and I would also appreciate hearing more from you regarding the lack of response from our customer service. We certainly do not want our customers to be left without support. Please feel free to contact me directly, Marlen, at +47 23 96 30 00, and I will personally help you with whatever you may need.

Kind regards,
Marlen

5぀星のうち5の評䟡

Kjempe bra kundeservice

Hyggelig samtale med kundeservice. Marlen var hyggelig og profesjonell i sin jobb. Jeg fikk svar på det jeg lurte på. 🌹😃

2026幎2月4日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Chay,

Tusen takk for din fine anmeldelse av Marlen 🀩

Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.

Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.


Beste hilsen,
Alva

5぀星のうち4の評䟡

Vanskelig å gi stjerner til noe man


Vanskelig å gi stjerner til noe man ikke bruker. Det eneste var at heg fikk beskjed om et overtrekk på en konto jeg aldri har hatt. Men med endel mailer ble det ordnet opp i saken.Min bank finnes bare i Nord.

2026幎1月28日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei Emmy,

Takk for anmeldelsen din!

Det gleder oss å hÞre at du har fått hjelp i saken din.

Beste hilsen,
Marlen

5぀星のうち5の評䟡

Fantastisk bank

2026幎1月16日
Lunar Norway ロゎ

Lunar Norway からの回答

Hei,

Tusen takk for hyggelige ord.

Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse.

Vi ser frem til å ha deg med på reisen vår!

Beste hilsen,
Marlen

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