Madam Glam レビュー 

Madam Glam からの回答

2026年5月14日

Hi Tori,

Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered with your LED face mask. We completely understand how disappointing and frustrating this situation must have been, especially given your care in handling the device.

We also sincerely apologize if our communication left you feeling unsupported. That is never the experience we want our customers to have.

We would very much like the opportunity to look into your case further and review everything carefully with our team. We have requested your contact information through Trustpilot so we can reach out to you directly and assist you further regarding your warranty claim and the issues you described.

Your feedback is important to us, and we truly appreciate you bringing this to our attention.

We’re very sorry again that this was your experience.

Warmest regards,
The Madam Glam Team!

Madam Glam からの回答

2026年5月8日 に更新

Hi Miche,

This made us smile so much, thank you!

Knowing that you had such a positive experience with our customer care team truly means the world to us. We always want our customers to feel supported and taken care of, so hearing that you’d recommend us to your besties is honestly the sweetest compliment.

Thank you again for your support. We’re so happy to have you with us 🤍

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年5月8日

Hi Diana,

Thank you so much for taking the time to leave this review!

We’re really happy to hear you loved the colors and that your order arrived quickly. We know how exciting it is to wait for new nail goodies, so hearing that everything reached you fast and met your expectations truly makes us smile.

We hope you enjoy every shade you picked out and find a few new favorites in the collection.

Thank you again for your support, we’re so happy to have you as part of our community 🤍

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年5月8日 に更新

Hi Elsie,

Thank you so much for your lovely review!

We’re absolutely delighted to hear that you loved the Easter collection! Those shades were such a fun collection for us, so it makes us really happy to know they brought you such a great first experience with Madam Glam.

Hearing that you enjoyed the colors and overall experience enough to want to come back truly means a lot to our team. We put so much care into creating shades that feel special, and feedback like this genuinely makes our day. We can’t wait for you to discover even more favorites in future collections.

Thank you again for your support, we’re so happy to have you with us 🤍

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年5月8日

Hi Collette,

Thank you for sharing your experience, and we truly understand your frustration regarding the extended timeline surrounding this return.

The package was unfortunately held in customs and later returned after the import taxes were declined. While the customs process itself is outside of our control, we completely understand how stressful and disappointing the delays must have felt from your side as well.

We would also like to kindly clarify that the refund was tied to the return being received back at our facility, which had been delayed during transit and customs processing. Our colleagues confirmed the refund during yesterday’s email communication, and it has since been processed successfully.

We sincerely appreciate your patience throughout this matter and are truly sorry that the experience did not reflect the level of service we always strive to provide.

Warmest regards,
The Madam Glam Team

Madam Glam からの回答

2026年5月4日 に更新

Hi Kristie,

Thank you for taking the time to share this, and I’m truly sorry to hear about your experience. That sounds incredibly uncomfortable, and I completely understand how upsetting this must have been for you.

We do want to gently reassure you that our gel polishes are HEMA-free, as well as vegan, cruelty-free, and 21-free, meaning they are formulated without many commonly restricted ingredients. That said, we also understand that sensitivities can be very individual, and reactions can still happen depending on personal allergies.

Regarding your review on our website, we’d like to reassure you that we don’t filter out negative feedback. Reviews do go through a standard moderation process, which can sometimes delay their appearance.

We would truly appreciate the chance to look into this further for you and better understand what may have caused this reaction. We’ve also reached out to you via Trustpilot to request a few more details. If you’re open to it, please feel free to respond there or contact us directly. We’re here to help and support you.

We’re very sorry again that this was your experience.

Warmest regards,
The Madam Glam Team!
________________________________________

Hi Kristie,

We just wanted to gently follow up here, as we previously reached out to you via Trustpilot to gather a few more details, but haven’t heard back.

We completely understand that you may not wish to continue the conversation, but we truly would appreciate the opportunity to look into this further for you. Cases like this are very important to us, and any additional information you’re able to share would help our team better understand what may have caused this reaction.

If you’re open to it, you’re always welcome to reply to our message or contact us directly, we’re here and more than happy to assist you.

Madam Glam からの回答

2026年4月17日

Hi Dolly,

Thank you so much for taking the time to share this. It was such a pleasure to read.

We love that you discovered Madam Glam through a fellow beauty professional, and even more that your own experience reflected that same excitement. It sounds like such a lovely moment during your service, especially seeing your client so happy with the final result.

It’s always incredibly meaningful to hear this kind of feedback from a professional nail artist. We know you work with many products, so the fact that this stood out to you really means a lot to our team.

Thank you again for your support, we’re so happy to have you as part of our community 🤍

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年3月30日

Hi Xiaohui,

Thank you so much for this; it was genuinely such a lovely read.

It really means a lot to know our products have found a place in your routine in such a natural, effortless way. That kind of experience is exactly what we hope to create.

We also truly appreciate the care and attention you put into sharing your thoughts; it doesn’t go unnoticed, and it means a great deal to our team.

Thank you again for your support, we’re so happy to have you with us 🤍

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年3月17日

Hi Charlene,

Thank you so much for being a loyal Madam Glam customer since 2020. It truly means a lot to us.

We’re really sorry to hear about your recent order and completely understand how frustrating it must be to have your package marked as delivered but not received. That’s certainly not the experience we want for you.

We’ve reached out to you via Trustpilot to request a few more details so we can take a closer look at this with the shipping carrier and work toward a resolution. As soon as we hear back, we’ll make this a priority.

We truly hope to have the chance to turn this experience around for you.

Warmest regards,
The Madam Glam Team!

Madam Glam からの回答

2026年3月3日

Dear Leslie,

Thank you for sharing your experience. We’re truly sorry to hear that you feel this way, as transparency and clarity are extremely important to us.

We would like to gently clarify that the VIP Membership is an optional selection at checkout, and it is only activated when a customer chooses to enrol. The membership includes a $29 monthly store credit, which becomes available in the account each billing cycle. We are not able to activate it automatically without the customer’s selection.

That said, we completely understand how frustrating it can feel if the membership was not your intention. Cancellation can be done at any time directly through the “My Account” section, or by reaching out to our customer care team, and we are always happy to assist right away. Additionally, if there has been an unwanted charge, we do review and refund upon request.

We would truly appreciate the opportunity to look into your specific case and help resolve this for you as quickly as possible. We’ve requested your details through Trustpilot so we can get in touch directly and make sure everything is properly taken care of.

We genuinely care about our customers’ experience and would never want anyone to feel misled. We hope to connect with you soon and assist further.

Warmest Regards,
The Madam Glam Team

Madam Glam からの回答

2026年2月5日

Dear Dustin,

Thank you so much for your kind words! We’re truly happy to hear you’re enjoying both our customer service and the quality of our products.

We’d be delighted to have you join our VIP membership whenever you feel ready. It’s a wonderful way to enjoy exclusive perks, special savings, and grow your collection even faster.

Thank you again for your support and for trusting Madam Glam!

Warmest regards,
The Madam Glam Team

Madam Glam からの回答

2026年2月4日

Dear Deborah,

Thank you so much for your wonderful review! We’re thrilled to hear how much you’re loving our gel polishes!
The professional finish and long-lasting wear are what we aim for, and it’s fantastic to know your manicures are lasting up to three weeks.

We’re also so glad you’re enjoying our VIP program and that it’s helping you grow your collection with ease. It means a lot that you appreciate our vegan and cruelty-free products too, as creating high-quality, ethical formulas is very important to us.

Your recommendation and support truly brighten our day. Thank you for being such a valued member of the Madam Glam community!

Warmest regards,
The Madam Glam Team

Madam Glam からの回答

2026年2月4日

Dear Reyes,

Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying our constantly evolving gel collection. Office Chic is such a great choice, it’s definitely a favourite for many of our customers!

We’re always working on creating new shades and formulas, and we completely understand the excitement for nail polishes. While our focus has been on gels, we love hearing that our community is eager for more variety, and your feedback is very valuable to us. Stay tuned for more amazing products and colours to come!

Thank you again for your support and kind words, it truly means so much to us.

Warmest regards,
The Madam Glam Team

Madam Glam からの回答

2026年2月13日 に更新

Dear Lindsey,

Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating this has been for you.

We completely understand your disappointment, especially after being a loyal customer for the past two years. Please note that customs and border fees are determined by your local authorities and are unfortunately outside of our control, as they can vary depending on the destination country and customs processing.

That said, if any items were incorrectly declared, we absolutely want to look into this further, as this is not the experience we want for any of our international customers.

We did reach out to you by email, and we would be more than happy to continue assisting you there. We kindly recommend checking your spam or promotions folder as well, as our messages may sometimes be filtered.

Thank you for giving us the opportunity to make things right for you and improve your experience with us, and for being such a valued part of the Madam Glam family!

Warmest regards,
The Madam Glam Team!

_______________________________________________

Hi Lindsey,

We completely understand how it may appear if you were advised we reached out, but you have not received anything. Please know this was not intended as a generic response, and we sincerely apologise if it came across that way.

We’d like to kindly confirm that we did reach out to you, and as of today, we have now sent our third reply to the email address shared with us via Trustpilot.
To clarify, it is possible for our emails to occasionally be filtered into spam or junk folders, or blocked by certain email providers, even while promotional emails continue to come through.

That said, we absolutely want to ensure you receive the support you were promised. If you are still unable to locate our replies in your inbox or spam folder, and we will not be able to get in touch soon, we will be more than happy to send you an SMS as well, so you can receive our message without any further inconvenience.

Warmest regards,
The Madam Glam Team

___________________________________________________

Thank you so much for taking the time to share this update, Lindsey!

We truly appreciate it, and we’re very happy to hear that everything was resolved and that your border charges and remaining VIP balance were successfully refunded.
We’re especially glad to know that Jane was able to support you with such exceptional service. We will be sure to share your kind words with her, as it will mean a lot.

Thank you again for your patience and for giving us the opportunity to make things right.

Warmest regards,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年2月4日

Dear Cathy,

Thank you so much for this wonderful review!

We’re truly happy to hear that you’ve consistently enjoyed our products and shipping, and it means so much to know that our customer care team was able to assist you quickly and make the situation right. We always want every experience with Madam Glam to feel easy and stress-free, even when something unexpected happens.

Thank you again for your kind words and continued support. We’re so grateful to have you as part of the Madam Glam family!

Warmest regards,
The Madam Glam Team

Madam Glam からの回答

2026年2月4日 に更新

Dear Olivia,

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience left you feeling disappointed.

We completely understand how frustrating it can be when a return cannot be accepted the way you expected. Our policy requires items to be unopened and unused in order to be eligible for return.

When you first contacted us, our team did respond and tried to assist right away. However, it appears that our replies were automatically marked as spam on your end shortly after your initial message, which unfortunately prevented you from receiving our follow-up emails and made it difficult for us to communicate with you properly.

Even so, we still wanted to help, and we issued a refund as a courtesy, despite the item being opened and the protective film removed.

We truly appreciate you taking the time to share your experience, and we’re sorry again for any frustration caused. Please know that we are always available to assist you at help@madamglam.com.

Warmest regards,
The Madam Glam Team

Madam Glam からの回答

2026年2月4日

Dear Maddie,

Thank you so much for your lovely review!

We’re thrilled to hear that you loved our gels and their colours. We’re also very sorry again that two items were missing from your order, but we’re so glad our customer care team was able to respond quickly and resolve it for you right away.

Thank you for your understanding and for choosing Madam Glam. We truly appreciate your support!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年2月4日

Dear Deborah,

Thank you for your review, and we’re truly sorry to hear about the frustration this has caused.

Kindly note that the monthly $29 charge is related to our VIP Membership, which is only activated when selected during checkout. Once activated, the membership renews monthly unless cancelled. We completely understand how this can be confusing, especially if it was done unintentionally.

Regarding your second order, we sincerely apologize if you have not seen our reply. In many cases, our emails may accidentally be filtered into a spam or promotions folder, so we kindly recommend checking there as well.

If you still cannot locate a response from us, please email us again directly at help@madamglam.com, and our team will be happy to review your photos and assist you as quickly as possible.

Warmest regards,
Madam Glam

Madam Glam からの回答

2026年2月12日 に更新

Hi Nina,

Thank you for sharing your experience, and we’re truly sorry to hear about the unexpected customs charges you encountered.

Kindly note that Madam Glam does not misdeclare shipments. All international orders are shipped with the appropriate documentation, including HS codes that clearly identify the merchandise as cosmetic and nail products. Because of this, there would be no reason or way for the shipment to be declared as “chocolates” on our end.

That said, we completely understand how upsetting and frustrating this situation must be, and we would genuinely like to look into this further for you. If you are willing, please contact our customer care team at help@madamglam.com with your order number and any customs documentation you received, and we’ll be happy to review it and assist you as best as possible.

Warmest regards,
The Madam Glam Team

_________________________________________________

Dear Nina,

Thank you so much for updating your review and for giving us the opportunity to assist you. We truly appreciate your kind words and are very happy to hear that our customer care team was able to resolve the situation quickly and professionally.

Your satisfaction means a lot to us, and we’re grateful for your patience and understanding throughout the process.

Thank you again for your support, and we hope you enjoy your Madam Glam products!

Warmest regards,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年1月26日

Dear Crystal,

Thank you so much for this incredibly kind and heartfelt review 🤍
We’re beyond happy to hear that your issue was resolved so quickly and that you felt truly cared for. Jane will be absolutely thrilled to see your words. She really does put her heart into helping our customers, and your appreciation means the world to her and to all of us.

Knowing that you felt supported and valued is exactly what we strive for every single day. We’re so grateful to have you as part of the Madam Glam family, and we truly appreciate your trust and loyalty.

Thank you for being such a valued part of the Madam Glam family! 💅✨