Madam Glam レビュー 

Madam Glam からの回答

2026年1月26日

Dear Jennifer,

Thank you so much for your kind feedback.
We’re really happy to hear that our customer service team was able to address your concerns right away and reassure you throughout the process. Providing clear support and making sure our customers feel taken care of is very important to us, so your words truly mean a lot.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年1月26日

Dear Andrei,

Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that your wife loved the gel polishes and that everything from the product quality to our customer service met your expectations.

It truly means a lot to us to know our products brought a professional finish and a great overall experience. We really appreciate your kind words and recommendation, and we look forward to welcoming you back again soon.

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2026年2月4日

Hi Joe,

Thank you for taking the time to share your experience, and we are truly sorry to hear about the condition your first order arrived in. This is absolutely not the experience we want any customer to have, especially when the products were intended as a birthday gift.

We completely understand how disappointing it must have been to receive damaged items, and we sincerely apologize for the inconvenience and frustration this caused.

After reviewing your case, we can confirm that our team did offer a resolution in the form of either a refund or store credit for the damaged items. While we always aim to provide the best possible support, we truly regret that the outcome did not meet your expectations. If we can improve your experience in any way, kindly please email us at help@madamglam.com and we will be happy to assist you more.

Please know that we value your feedback and will be sharing your experience with the appropriate team, as it helps us improve both our packaging and customer experience moving forward.

Warm regards,
The Madam Glam Team

Madam Glam からの回答

2025年7月25日

Dear Pamela,

Thank you so much for your kind words and for taking the time to leave this wonderful review! 💛

We’re absolutely delighted to hear that Jane was able to assist you quickly and thoroughly, we always aim to provide the very best support, and it truly means the world to know that you felt taken care of.

At Madam Glam, we’re passionate not only about delivering high-quality products but also about making sure every customer feels heard, supported, and valued. Your feedback is the kind of encouragement that keeps our team smiling and motivated every day!

If you ever need help in the future or simply want recommendations, we’re just an email away.

Thank you again for being part of our community, we’re lucky to have you!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2025年7月9日

Dear Mary,

Thank you so much for your kind words and for taking the time to leave this lovely review!

We’re beyond happy to hear that you had a great experience with our customer service team. We truly care about every Madam Glam customer and want to make sure you always feel supported. It means the world to know we were able to assist you quickly and that you’re enjoying our products just as much!

Thank you for being part of the Madam Glam family. We can't wait to serve you again soon! 💛

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2025年5月19日

Hi Kristen

Thank you for taking the time to share your feedback.

We’re truly sorry to hear about your recent experience and understand how disappointing it must have been, especially with an important event like a wedding involved. Please allow us to clarify what happened.

When your order was placed, the free gel polishes you selected were part of a promotional offer tied to a specific Starter Kit. However, it appears that the actual kit wasn’t added to the cart or purchased. Because the system detected that the required item was missing, it automatically removed the promotional items, which had a $0 value, to prevent an incomplete or invalid promotion from being processed.

We completely understand that this may have caused confusion and frustration, especially since you were relying on those items for a special occasion. Please know that an email notification was sent at the time to inform you of this issue and offer a chance to update the order, but it seems it may not have reached you in time.

We deeply regret any inconvenience this caused, and we’re here to make things right.
Please feel free to reach out to us directly at help@madamglam.com, we’re always happy to help and ensure you’re fully satisfied.

Warmest regards,
Madam Glam

Madam Glam からの回答

2025年4月8日

Hi Erika,

Thank you so much for sharing your first experience with us — we’re absolutely thrilled to hear it was a great one! 💖

We understand how stressful delivery issues can be, especially with a first order, so we’re glad our team was able to resolve it quickly and put your mind at ease. It's wonderful to know that everything arrived safely and that you're enjoying the products so far!

We truly appreciate your kind words and can’t wait to have you back for your next order. If you ever need anything, we’re always here to help!

With gratitude,
The Madam Glam Team 💅✨

Madam Glam からの回答

2025年4月8日

Hi Christine,

Thank you so much for taking the time to leave this thoughtful review! We're absolutely delighted to hear that your experience with our team was a positive one. 💛

Providing timely, understanding, and supportive service is what we strive for every day, and knowing we were able to resolve your query to your satisfaction truly means the world to us. We're so glad everything was taken care of smoothly and that you felt supported throughout the process.

You're always welcome to reach out if you ever need assistance again — we’re just a message away!

Warmest thanks,
The Madam Glam Team 💅✨

Madam Glam からの回答

2025年4月8日

Hi there,

We’re truly sorry to hear about your experience and want to sincerely apologize for any frustration caused. This is certainly not the level of service we aim to provide.

We tried reaching out through Trustpilot’s information request to better understand what happened and assist you directly, but unfortunately, we didn’t receive a response. We also couldn’t locate a support ticket related to your order, so it’s possible there was a miscommunication or the message didn’t come through to our team.

We would really love the opportunity to make things right for you. If you could kindly contact us at help@madamglam.com with your order number and a brief description of the issue, we’ll prioritize your case and do our best to resolve it promptly.

Your satisfaction means a lot to us, and we hope to restore your trust.

Warm regards,
The Madam Glam Team

Madam Glam からの回答

2025年4月8日

Hi Carla,

Thank you so much for your lovely review! We're truly thrilled to hear that you had such a positive experience with our customer service team — it's always our goal to provide quick, helpful, and friendly support to every customer. Knowing that you felt taken care of means a lot to us.

We're also so happy to hear that you’re loving the products! We take great pride in the quality and performance of our formulas, so it’s wonderful to know they’ve met your expectations. If you ever have any questions or need help choosing your next shades, we’re always here for you.

Thanks again for being a part of the Madam Glam family — we can't wait to serve you again soon! 💕💅

Madam Glam からの回答

2025年4月8日 に更新

Dear Maggie,

Thank you for updating your review and for allowing us to make things right! We’re so glad to hear that Jane was able to assist you and that you’re happy with the resolution. Your satisfaction means everything to us, and we truly appreciate your understanding.

We look forward to having you shop with us again soon—thank you for your support! 😊

___________________________________________________________________
Thank you for taking the time to share your experience. We truly appreciate your feedback and sincerely regret the frustration this situation has caused.

As an international company, we strive to ensure a smooth ordering process for all our customers, but we understand that customs declarations and import fees can sometimes be confusing. We want to assure you that there was no intention to overvalue your package. Customs regulations vary by country, and declared values are based on automated systems that include standard retail pricing, including any complimentary items. However, we recognize that this led to unexpected charges, and we completely understand your frustration.

We are glad we had the opportunity to reach out and assist in resolving this matter, including offering reimbursement for the additional fees. Your satisfaction is incredibly important to us, and we truly appreciate your patience and understanding.

Madam Glam からの回答

2024年11月24日

Dear Kirstin,

Thank you for sharing your experience with our customer support team!
We’re so glad to hear that the agent you worked with was attentive, polite, and responsive while addressing your concern. Providing solutions and ensuring every customer feels heard and valued is our top priority, so it’s wonderful to know we achieved that for you.

We truly appreciate your understanding and patience, and we’re grateful to have had the opportunity to resolve the issue.

Thank you for trusting Madam Glam, and we’re here anytime you need assistance in the future!

Madam Glam からの回答

2024年11月22日

Dear Justine,

Thank you so much for your heartfelt and detailed review!
It means the world to us to hear how much you’ve enjoyed using Madam Glam products over the years. Knowing that you’ve found our polishes and treatments to be of outstanding quality and that the colors continue to delight you is incredibly rewarding.

We’re also thrilled that you’ve had such positive experiences with our customer service team. Resolving issues quickly and ensuring our customers are happy is something we take great pride in, so your kind words about our responsiveness and professionalism truly make our day.

Your loyalty and trust in our brand inspire us to keep raising the bar. We’re honored to have you as part of the Madam Glam family, and we can’t wait to continue providing you with products and services that exceed your expectations.

Thank you for choosing Madam Glam and for sharing your wonderful experience!

Madam Glam からの回答

2024年11月15日

Dear Mickayla,

Thank you so much for your thoughtful review!
We’re thrilled to hear that you’ve had such a positive experience with our customer service—it’s our goal to be as responsive, kind, and helpful as possible, so it’s wonderful to know we’re meeting your expectations. And wow, almost 100 colors in your collection? That’s amazing! We’re honored to be one of your favorite brands, and we can’t wait to bring you even more shades to love.

Thank you for being such a valued part of the Madam Glam family!

Madam Glam からの回答

2024年10月1日 に更新

Dear Tatiana,
Thank you so much for sharing your experience!
We're thrilled to hear that Madam Glam has positively impacted your nail journey, especially as a beginner. It's wonderful to know that you found our website easy to use, our product range extensive, and that the builder gels and vibrant colors have been enjoyable to work with. We're also glad you are enjoying the VIP program and appreciate the quick delivery and packaging.
We’re dedicated to offering high-quality, HEMA-free products that deliver long-lasting results, so we are delighted about your feedback and positive experience.
If you ever have any questions or need assistance, don’t hesitate to reach out. We're here for you!

Thank you for choosing us!

Madam Glam からの回答

2024年9月24日

Hi Grace,
Thank you for sharing your feedback.
We’re genuinely sorry to hear about your disappointment, as we always strive to offer the best quality products and a positive experience for all our customers. In this case, we reached out and offered assistance, but unfortunately, we couldn’t proceed without more information. To clarify, both VIP and regular customers are welcome to review our products and experiences after purchasing—we value honest feedback from everyone. Our products are formulated with high-quality ingredients, and we stand by our 100% satisfaction guarantee. If there’s anything else we can assist with, please feel free to reach out to us, we are always glad to help.

Madam Glam からの回答

2024年9月23日

Hi Annie,
Thank you for updating your review and for your kind words about our customer service. We're truly sorry to hear about the reaction you experienced.
All of our products are HEMA-free, 21-free (meaning they are free of 21 harmful chemicals), vegan, and cruelty-free. We pride ourselves on providing the safest and most ethical products possible, but we understand that individuals with highly sensitive skin may still have unique reactions. For this reason, we always recommend reviewing the full ingredient list on our website and consulting with a healthcare professional if you're prone to allergies. Please don’t hesitate to reach out if you have any further concerns—we're here to help!

Madam Glam からの回答

2024年8月24日

Dear Jenn,

Thank you for your kind words! We’re glad we could assist you quickly and effectively. Your satisfaction is our top priority, and it's great to know that we could resolve your issue on the first try. If you ever need anything else, we’re always happy to help.
Thanks again for your support!

Madam Glam からの回答

2024年8月24日

Dear Jennifer,

Thank you so much for your thoughtful review and for recognizing the quality of our products. We’re delighted to hear that you’ve had consistently positive experiences with your orders and that our commitment to high standards in the nail industry has met your expectations.
We apologize for the minor issue you encountered with one of your bottles, but we’re glad our amazing customer service team was able to resolve it swiftly and to your satisfaction. Providing exceptional service is at the core of what we do, and it’s wonderful to know that our efforts made a difference for you.
Your feedback means the world to us, and we look forward to continuing to serve you with the quality and care you’ve come to expect.
Thank you for your support!