Excellent gel polish and great overall quality. Shipping was decent, and I loved the box it came in. The only downside was that the bottles shifted around during shipping, so a little tissue paper or... もっと見る
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レビュアーのコメントを見てみましょう
I enjoy using Madam Glam gel nail polish for doing my own nails at home. Their color collections are always on point with current color trends, and the gels are high quality and easy to work with, eve... もっと見る
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I have been using madam glam products for several years now. I love the consistency of the products, the gels aren't watery and no pull back when curing, often times most colors only need 1 coat spee... もっと見る
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I really love madam glam products! The quality is top notch especially with them being hema and tpo free now. With this new formula I'm able to rejoin the madam glam family after I got a nasty allergy... もっと見る
企業が回答しました
企業情報
当該企業による記述
Madam Glam offers certified Vegan Gel Polish by Vegan.org, Hema-Free* Gel Polish, Cruelty-Free Gel Polish, 21-Free Gel Polish, Palm Oil Free Gel Polish and Gluten-Free nail and gel polishes. We have more than 1,800 gels and 800+ shades available and are launching new colors every month!
連絡先
New York, 米国
- help@madamglam.com
- madamglam.com
4.7
優良
207件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast Response and True Customer Service
I used a 3rd party checkout not realizing that my account balance wouldn't apply if I used that payment method. I used the chat feature to ask about it and Candy helped walk me through my options. She refunded my payment and deducted the amount from my balance and was so sweet. She responded immediately and was so professional and helpful.
2024年8月15日
自発的なレビュー
Madam Glam からの回答
Dear Amber,
Thank you for sharing your experience with us!
We’re delighted to hear that Candy was able to assist you promptly and professionally. It's important to us that our customers have a smooth and positive experience, and we're glad she could help resolve the issue with your payment method and account balance.
Your feedback about Candy's service means a lot to us, and we'll be sure to pass along your kind words to her. We're here to make sure your experience with us is always a pleasant one, so please don’t hesitate to reach out if you need anything else in the future.
Thank you for choosing us!
Love madam glam products
Love madam glam products , gel polishes are a great price and quality. So many cute colors !
2024年8月7日
自発的なレビュー
Madam Glam からの回答
Dear Valerie,
Thank you for your kind words and for taking the time to share your positive experience! We’re thrilled to hear that you love our products and appreciate the quality and value of our gel polishes. Offering a wide range of cute and vibrant colors is something we take pride in, and it’s wonderful to know that they’ve resonated with you.
Your satisfaction is our top priority, and your feedback encourages us to continue delivering high-quality products at great prices. We’re excited to keep bringing you more shades and options to enjoy in the future.
Thank you again for your support!
This is a fraudulent company
This is a fraudulent company. I ordered $125 worth of merchandise and never received it. There’s no one 800 number. The only way to communicate with them is through email and they kept giving me excuses as to why after a month, I still haven’t received my delivery. Never did receive my delivery. My credit card company had the charge removed.
2024年6月5日
自発的なレビュー
Madam Glam からの回答
Dear Jennifer,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you experienced with your order.
We strive to ensure that our delivery process meets the highest standards and to provide timely and efficient service to all our customers, and it’s unfortunate that in this instance, it did not. While we work diligently with our delivery partners to ensure timely and accurate shipments, delays can occasionally occur.
To address the issue, we offered to resend your order. We understand you decided to initiate a chargeback with your credit card company, and we respect your decision. Our goal is to ensure every customer has a positive experience, and we regret that we didn’t meet your expectations this time.
If you have any further concerns or require additional assistance, please feel free to reach out to us directly. We’re here to help and are committed to improving your experience with us.
Best products with great customer service!
Their products are absolutely the best. Additionally, their customer serivce is always responsive and very helpful.
2024年7月22日
自発的なレビュー
Madam Glam からの回答
Hi Lydia,
Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you enjoy our products and that our customer service team has been responsive and helpful.
Providing high-quality products and exceptional service is at the heart of what we do, and your feedback reassures us that we are on the right track. Your satisfaction and support mean a lot to us, and we are grateful for your loyalty.
We look forward to continuing to serve you with the best products and customer care. Please don't hesitate to reach out if you ever need assistance or have any questions in the future.
Madam Glam is the best for vegan gel polish.
I absolutely love Madam Glam because it is very difficult to locate good quality gel polish that is cruelty free and vegan. My favorite gels are the reflective holographic shades and I always receive many compliments. I keep checking the website for new additions to that collection because I want to be certain I place an order before they run out. I definitely recommend Madam Glam for excellent gel polish.
2024年5月18日
自発的なレビュー
Madam Glam からの回答
Hi D.G.,
Thank you for your fantastic review and kind words!
We're delighted to hear that you’ve had such a positive experience with Madam Glam. Your support and recommendation mean a lot to us. We're always working to bring new and exciting products to our collection, so stay tuned. Thanks again for being such a loyal customer!
Madam glam is amazing
Madam glam is amazing. They're products are the best that I have ever used. The website is extremely easy to navigate. If you have any questions or concerns they answer them right away. Customer service is a 10/10. They are just 100% all around great company. They're gel polishes are 21 free and are VEGAN! How cool is that? I've been placing orders from their website for a few years now and I won't stop anytime soon. They only gets better.
2024年7月1日
自発的なレビュー
Madam Glam からの回答
Dear Jill,
Thank you for your incredible review and for being a loyal customer over the years! We're thrilled to hear that you’ve had such positive experiences with our products, website, and customer service. Your kind words are truly appreciated and motivate our team to continue striving for excellence.
Your satisfaction is our top priority, and we're committed to continuously improving and expanding our offerings to serve you better.
Thank you again for your trust and loyalty. We look forward to delighting you with new products and exceptional service for many years to come!
They fixed my problem
I did write a negative review regarding their return policy and their lack of customer service. Two days after I left my review they apologized and gave me a full refund!
2024年6月14日
自発的なレビュー
Madam Glam からの回答
Dear Rebecca,
Thank you for updating your review and allowing us to address your concerns. We apologize for any inconvenience you experienced with our return policy and process.
We are pleased that we could resolve the issue to your satisfaction and provide you with a full refund.
Your feedback is invaluable to us as it helps us improve our services. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for your understanding and for giving us a chance to make things right.
Thank you for making a superb product
Hi: I just received three more Madam Glam neon gel polishes for a total of six polishes. What I really love about the gels is that they go on like butter and the colors "pop." I have been doing nail sets for about four months now and will be purchasing more Madam Glam polishes in the future. Thank you for making a superb product.
2024年6月22日
自発的なレビュー
Madam Glam からの回答
Hello George,
Thank you for the fantastic review! We put a lot of effort into making our products as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying them. Thanks again for the support and the amazing review!
I bought a product awhile ago and the…
I bought a product awhile ago and the wire stopped working. I emailed them and they are sending out a new one for me. Great company for sure.
2024年6月17日
自発的なレビュー
Madam Glam からの回答
Hi Niem,
Thank you so much for the 5-star review! We are thrilled to hear that you were happy with our Customer Care team and that your problem has been quickly resolved.
Thank you for your kind words and for supporting our products.
Amazing customer service and great to…
Amazing customer service and great to work with. I had an issue with my order and they fixed immediately. I highly recommend this company and would give 10 stars if I could. Will definitely do business with them again :)
2024年6月19日
自発的なレビュー
Madam Glam からの回答
Hi Dally,
Thank you for your kind review.
We're excited to hear that our Customer Care team has served you well and assisted you with your issue in a timely manner.
We appreciate your support and look forward to your next purchase!
Madam Glam has the best pigmentation…
Madam Glam has the best pigmentation and quality overall in its gel products. I love that the brand carries the perfect shade for every and any occasion. What i love the most is that their products are 21 free. The VIP membership is there for when i need a new product and i have the credit i need to purchase it.
2024年6月17日
自発的なレビュー
Madam Glam からの回答
Hi Melissa,
Thank you so much for your wonderful review! We're thrilled to hear that you love the quality of our gel polishes. It's fantastic to know that you've found the perfect shade for every occasion with Madam Glam. We're especially glad that you appreciate our commitment to being 21-free, as we strive to offer safe and high-quality products.
Your kind words mean a lot to us and motivate us to continue delivering the best.
Thank you for being a valued customer!
A+ customer service
Probably my best customer service experience in I don't know how long! I realized an hour after I placed my order that I made an error on one of my selections. I reached out to them via email and within minutes, my problem was solved. FIVE STARS!
2024年6月3日
自発的なレビュー
Madam Glam からの回答
Hi Rnia,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive customer service experience with us. Our team strives to provide quick and effective support, and we're glad we could resolve your issue promptly. Your satisfaction is our top priority, and your kind words and five-star rating mean the world to us.
Thank you for being a valued customer!
Madam Glam からの回答
Hi Sheena,
Thank you for your kind words! We're delighted to hear that you found our team extremely helpful and appreciated our prompt responses. Providing excellent customer service is very important to us, and your feedback reinforces our commitment to our customers.
Thank you for choosing us!
They care about their customers
Good quality products and amazing customer service. Thy took the time to help me locate my order and made sure I received it.
2024年4月25日
自発的なレビュー
Madam Glam からの回答
Hi Carmen,
Thank you for your wonderful review! We're so pleased to hear that you are happy with the quality of our products and our customer service. It's great to know that our team was able to help you locate your order and ensure it reached you. Your satisfaction is our top priority, and your feedback means a lot to us.
Thank you for your support!
Good products
Great quality gels and very easy to work with, even for me as someone without experience.
Love the rubber bases and velvet top coat.
2024年5月6日
自発的なレビュー
Madam Glam からの回答
Hello Glamorous,
Thank you for the fantastic review! We put a lot of effort into making our products as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying them. Thanks again for the support!
I use to order on Madam Glam for my…
I use to order on Madam Glam for my girlfriend and I have to say that it’s a great service. We are always receiving the products really fast and it’s top quality each time. I recommend a 100%
2024年5月31日
自発的なレビュー
Madam Glam からの回答
Hi Mathis,
Thank you for your kind words and for choosing Madam Glam! We're thrilled to hear that you consistently receive your orders quickly and that the quality meets your expectations each time. Your recommendation means a lot to us and helps us continue delivering excellent service.
Thank you for your support!
Customer service!
I am a new customer and their customer service is super prompt and top notch! They were kind and generous. Shipping is fast and the gel polishes are wonderful! Thank you!
2024年5月30日
自発的なレビュー
Madam Glam からの回答
Hi Jen,
Thank you so much for your warm and wonderful review!
We're delighted to welcome you to our Glam family and thrilled to hear that you had such a positive experience with our customer service. It's fantastic to know that you found our team kind and generous and that you're pleased with our products and delivery process.
Thank you for your kind words and support!
Madam Glam carries the highest quality…
Madam Glam carries the highest quality products, provides great customer service and offers fast shipping. The VIP membership is an excellent value.
2024年5月1日
自発的なレビュー
Madam Glam からの回答
Hi Beate,
Thank you for your fantastic review! We're thrilled to hear that you find our products to be of the highest quality and that you appreciate our customer service and delivery process.
It's also wonderful to know that you enjoy our VIP membership. Your feedback means a lot to us.
Thank you for your support!
Lovely gels great pigments and…
Lovely gels great pigments and application. Highly recommend
2024年4月8日
自発的なレビュー
If I could give -5 I would
If I could give -5 I would. About 2 weeks ago I have placed and canceled my order right away because it was not through wholesale account (I am licensed and prices are much better if you are placing from the wholesale place) and I didn’t got my refund yet. All I get is emails about “It was IT issue” “wait 5-7 business days” “wait 1-2 days”!
2023年11月27日
自発的なレビュー
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