MagnetChess レビュー 

MagnetChess からの回答

2026年7月25日

Hi Olivia,

Thank you for taking the time to share your review with us. We are truly happy to hear that you are satisfied with our product and service.

Your trust and support mean a lot to us. We will continue doing our best to provide great products and excellent service.

We appreciate your continued support and hope to welcome you back again soon. Thank you for being a valued customer.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月21日

Hi Dirk,

Thank you for updating your review and for sharing your experience. We truly appreciate your patience, understanding, and willingness to give us the opportunity to make things right.

We’re sorry for the delays you experienced, and we’re grateful for your understanding as we worked through those challenges. We’re glad to hear that you’re enjoying the game and that our team was able to assist you.

Thank you again for your support and for recognizing our efforts. We truly appreciate it.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月13日

Hi Etti,

Thank you for your kind review. We are pleased to hear that the game has been a helpful tool in your occupational therapy clinic and that you enjoy using it to support planning and executive functioning skills. It is wonderful to know that you find the game simple, fun, and easy to use.

We also appreciate your honest feedback about the price and shipping. Your comments help us improve our products and service, and we will keep them in mind as we continue to do better.

Thank you again for your purchase and for taking the time to share your experience. We truly appreciate your support and are glad to know that you are satisfied overall. We hope the game continues to be a useful resource in your clinic.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月8日

Hi Donna,

We’re sincerely sorry to hear about your experience and understand how frustrating it must have been to receive conflicting updates regarding your order, especially after waiting since December.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We’d appreciate the opportunity to make this right. Please contact us at our support email with your order number, and our team will review your case thoroughly and assist you with the most appropriate resolution, whether that’s arranging a replacement or processing a refund where applicable. We truly value your patience and appreciate the chance to resolve this for you.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月8日

Hi Julia,

We’re sincerely sorry to hear about your experience and the frustration this situation has caused. We completely understand how disappointing it must have been, especially since your order was intended as a Christmas present.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We’d appreciate the opportunity to make this right. While we’re unable to process refunds for orders at this stage, we would be more than happy to arrange a replacement for you. Please contact us at our support email with your order number, and our team will assist you as quickly as possible. We truly value your patience and appreciate the opportunity to resolve this for you.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月5日

Hi There,

We’re very sorry to hear about your experience and understand your frustration. Waiting for an order placed in November 2025 without receiving it or a clear resolution is not the experience we want for our customers, and we sincerely apologize for the inconvenience.

We want to reassure you that we’re a legitimate small family-run business and we do not block customers who reach out for support. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

If you still have concerns about your order or its delivery, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月5日 に公開

Hi William,

Thank you so much for your great feedback! We're really happy to hear you're enjoying the game and that it’s the best one you’ve played.

We also appreciate your patience with the delivery delays during Christmas, and we’re glad everything was sorted out for you.

Thanks again for your support and for taking the time to share your experience, it means a lot to us!

Kind regards,

MagnetChess

MagnetChess からの回答

2026年7月5日

Hi There,

We’re sincerely sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it must have been to have been waiting for your order since November while continuing to receive promotional emails, and we truly apologize for the inconvenience and disappointment.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We also understand your frustration with the lost package claim process. While carriers may require documentation before approving a claim, we recognize that this can be inconvenient.

If your order has been confirmed as lost in transit, we’d be happy to arrange a complimentary replacement shipment. Thank you for your feedback, it helps us continue improving our shipping process and customer support.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年6月23日

Hi Anne,

We sincerely apologize for the delay and the frustration this experience has caused. We understand how disappointing it must have been to wait so long for your order and feel that your concerns were not fully addressed.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We appreciate you bringing this to our attention. Your feedback is valuable to us, and we are committed to improving both our delivery experience and customer support to better serve our customers in the future.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年6月23日

Hi There,

Thank you for your wonderful feedback! We're so glad to hear that you're happy with the quality of the product and that you're having fun playing it. It’s also great to know that you had a positive experience with our customer service team.

We truly appreciate your support and hope you continue to enjoy the game for years to come.

Thank you once again for your purchase and for taking the time to share your experience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年6月23日 に公開

Hi DiLynn,

Thank you so much for your wonderful review. We're delighted to hear that your order arrived on time and that the game has become a favorite with your family.

It’s especially great to know that players of all ages, including the grands, are enjoying it together. We love that you ordered two sets so everyone can join in the fun.

Thank you once again for your purchase and for taking the time to share your experience.

Kind regards,

MagnetChess

MagnetChess からの回答

2026年5月21日

Hi Nicola,

We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年5月18日

Hi There,

Thank you for your kind feedback . We truly appreciate your trust in giving us a chance despite your initial hesitation. We are delighted to hear that your items arrived successfully and that you are enjoying them.

Providing excellent after-sales support is very important to us, so it is wonderful to know that Mira’s follow-up communication made a positive impression. Your kind words and support mean a great deal to our team.

Thank you once again for your purchase and for taking the time to share your experience.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年5月8日

Hi Christopher,

Thank you so much for taking the time to share your experience. We’re genuinely grateful to hear that your order arrived smoothly and that you’re enjoying the game enough to come back for more.

It means a lot to us that it’s becoming something you can share with friends and use in your group.

Thanks again for taking the time to share your experience, and we’re here if you ever need anything further.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年5月8日

Hi Ernie,

We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused. We completely understand how disappointing this must be, especially after waiting several weeks without receiving your order.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年5月5日

Hi Darryl,

We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait several months without receiving your order, and even more so to be informed that a refund was issued when it has still not appeared after three months.

During the holiday period, we experienced a sudden and significant increase in orders after going viral. This unexpected surge placed considerable strain on our fulfillment and customer support processes, which led to delays in order handling, communication, and in some cases, refund processing. That said, this should not have resulted in the extended delay and lack of clarity you experienced.

We kindly ask you to contact us with your order number or the email address used at checkout so we can review your case thoroughly. We will verify the refund status, ensure it is properly completed if it has not been processed successfully, and provide you with a clear and timely resolution.

We appreciate your patience and the opportunity to make this right.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月30日 に更新

Hi Sally,

We’re really sorry to hear about your experience, and we completely understand how frustrating it can be to wait for your order while not getting timely responses.

We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.

We’d like to make this right for you. Please reach out to us with your order number or the email used at checkout so we can look into your order and resolve this as quickly as possible, whether that means providing a status update, arranging a reshipment, or issuing a refund where applicable.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月24日

Hi Deborah,

Thank you so much for your kind words! We’re really glad to hear that Vanessa was able to help and made sure everything was received properly.

We truly appreciate your support and will be sure to pass this along to her 😊

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月24日 に更新

Hi Belle,

We’re really sorry to hear about your experience and understand how frustrating this must be, especially after waiting so long for a refund.

We want to clarify that we are not a scam, and refunds are processed once returned items are received and verified. That said, a delay of this length is not acceptable, and we sincerely apologize for the inconvenience.

We also understand your concern regarding return shipping, and we’re sorry this added to your frustration.

Please email us so we can check your case directly and follow up on your refund as a priority.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月14日

Hi Katrina,

Thank you so much for your kind review and for your patience, we really appreciate it.

During the holiday period, we experienced a sudden increase in orders after going viral. This caused delays in processing, shipping, and responding to customer inquiries. In some cases, tracking information didn’t update correctly or reflect the courier’s latest status.

We’re glad we were able to follow up with the courier and locate your order. Thank you for your understanding, and we’re so happy to hear you’re enjoying the game, it means a lot to us.

Kind regards,

MagnetChess