MagnetChess レビュー 

MagnetChess からの回答

2026年4月1日

Hi Lorinda,

We’re very sorry to hear that one of the chess sets you received had a damaged bag, especially since the items were intended as presents. We understand how disappointing that must have been, and we sincerely apologize for the frustration this situation has caused.

This is not the experience we want our customers to have, and we would really like the opportunity to review your case again and make things right. If you could please contact our support team with your order details, we will be happy to look into this and arrange a suitable solution for you.

Your satisfaction is very important to us, and we truly hope we can resolve this for you.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月1日

Hallo Felix,

Es tut uns sehr leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben und dass Sie das Gefühl hatten, dass Ihre E-Mails nicht beantwortet wurden. Wir verstehen, wie frustrierend und enttäuschend dies sein muss, und wir entschuldigen uns aufrichtig für die Erfahrung, die Sie gemacht haben.

Dies ist nicht das Serviceniveau, das wir anstreben, und wir würden wirklich gerne die Gelegenheit bekommen, dies für Sie richtigzustellen. Wenn Sie uns bitte erneut mit Ihrer Bestellnummer oder der E-Mail, die Sie zur Bestellung verwendet haben, kontaktieren könnten, werden wir Ihren Fall sofort prüfen und dafür sorgen, dass Ihre Bestellung so schnell wie möglich erneut an Sie versendet wird.

Ihre Zufriedenheit ist uns sehr wichtig, und wir hoffen, dass wir dies schnell für Sie lösen können.

Mit freundlichen Grüßen,
MagnetChess

MagnetChess からの回答

2026年4月1日

Hi Mike,

We’re very sorry to read about your experience and understand how frustrating it must be to wait this long without receiving your order or any updates. We sincerely apologize for the lack of response to your emails, as this is not the level of service we aim to provide.

Thank you for including your order number #112189. We would really like to review your case immediately and make this right for you. Please reach out to us once more at our support email, and we will prioritize your request and arrange for your order to be resent as soon as possible.

We truly regret the inconvenience and disappointment this situation has caused, and we appreciate the opportunity to resolve this for you.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月1日

Hi Tracy,

We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive responses regarding your cancellation request. This is certainly not the level of communication or support we aim to provide.

We would really like the opportunity to review your case and clarify what happened with your request and the return process. If you could please contact our support team again with your order details or the email used when placing the order, we will look into this as a priority and provide you with the necessary information and next steps.

We sincerely apologize for the inconvenience this situation has caused and appreciate the chance to address it properly.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月1日

Ciao Eleonora,

Grazie per aver condiviso il tuo feedback; ci dispiace davvero che il tuo ordine non sia arrivato entro i tempi previsti, soprattutto perché avrebbe dovuto essere consegnato prima di Natale. Comprendiamo quanto possa essere stato deludente e ci scusiamo per il ritardo e per il disagio causato dal tracciamento e dalla comunicazione.

Ci dispiace anche sapere che l'imballaggio non ha soddisfatto le tue aspettative. Ti siamo grati per averlo segnalato, poiché questo ci aiuta a capire dove dobbiamo migliorare sia i nostri processi di spedizione che quelli di assistenza clienti.

Ci piacerebbe davvero avere l'opportunità di rimediare a questa situazione. Se sei disposto a farlo, ti preghiamo di contattare il nostro team di assistenza fornendo i dettagli del tuo ordine, in modo da poter esaminare il tuo caso e lavorare per trovare una soluzione adeguata.

Il tuo feedback è importante per noi e lavoriamo costantemente per migliorare il nostro servizio e l'esperienza complessiva dei clienti.

Cordiali saluti,
MagnetChess

MagnetChess からの回答

2026年4月1日

Hi Julian,

Thank you for sharing your experience, and we’re truly sorry that your order has still not reached you after such a long time. We completely understand why this has caused frustration and why the repeated responses you received felt impersonal and unhelpful. That is not the level of service we want to provide.

We take situations like this very seriously, especially when a customer has been waiting since before Christmas. Your order should have been properly followed up and resolved much sooner, and we sincerely apologize for the inconvenience and uncertainty this has caused.

We would really appreciate the chance to look into your case again and make this right for you. If you could please contact us directly with your order number or the email used when placing the order, we will personally review the shipment status and arrange for a replacement to be sent out to you as soon as possible.

We understand that trust is important, and we hope we can resolve this situation for you and provide the support you should have received from the beginning.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Alex,

I’m really sorry to read this and I understand how frustrating this must have been, especially after waiting several weeks and then having the order delivered to the wrong address.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where parcels were delivered incorrectly, and unfortunately it sounds like your order may have been affected by this.

If you’re willing, please reach out to us again with your order details so we can look into this properly and work on getting it sorted for you.

We truly apologize for the experience you’ve had and the frustration it has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日 に更新

Hi Nic,

I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch. In some cases, there were also issues with the courier where parcels were marked as delivered incorrectly or handled in the wrong way.

If you’re willing, please reach out to us again with your order details and we will do our best to help you sort this out and find out what happened with your delivery.

We’re very sorry for the frustration and inconvenience this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Gusmac,

I’m really sorry to read this. That kind of experience would be frustrating, especially with the constant delivery updates and no actual delivery.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. There were also cases where couriers sent repeated delivery notifications without successful delivery, which sounds like what may have happened here.

I’m also sorry for the lack of follow-up after you were told this would be looked into. We understand how disappointing that must have felt.

If you’re willing, please reach out again with your order details so we can check what happened and work on getting this sorted for you.

We truly apologize for the experience and the frustration this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi J. Neumann,

I’m really sorry to read this and understand why you feel this way after not receiving your order and not getting clear resolution.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch, and in some cases parcels were unfortunately lost or mishandled by the courier.

We take feedback like this seriously and would really like the chance to help sort this out for you. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on resolving this for you.

We truly apologize for the frustration and disappointment this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi,

I’m really sorry to read about your experience. It’s disappointing to hear that your order took so long to arrive and that communication wasn’t clear along the way.

I’m also sorry to hear that one of the sets arrived incomplete. We completely understand why you wouldn’t feel like following up after your previous experience, but that’s definitely something we would want to fix for you.

During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and responses. That said, you should have been kept better informed throughout.

If you’re open to it, please reach out to us again with your order details and we’ll do our best to help you.

We truly appreciate your feedback and are sorry for the disappointment this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Gary,

I’m really sorry to read about your experience.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues during transit with how parcels were handled or processed locally, which may explain what happened when your package arrived.

If you’re open to it, please reach out to us with your order details so we can look into this further and help make things right for you.

We truly apologize for the inconvenience and appreciate you bringing this to our attention.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Lissette,

Thank you so much for your kind message. We’re really glad to hear that your package arrived in the end and that your family is enjoying it.

We appreciate your patience with the delivery time, especially since it was meant as a Christmas gift.

Thank you again for your support.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi William,

Thank you for sharing your experience, we really appreciate it. We’re glad to hear that the communication met your expectations and that your order arrived around the estimated delivery time.

It means a lot to know that everything went smoothly for you, and we truly appreciate you taking the time to share your feedback.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Cris,

Thank you for sharing your experience. We appreciate your patience with the delivery time and are glad your order arrived safely.

It’s great to hear that you’re enjoying the game and that the quality met your expectations.

Thank you again for your support, and we hope you continue to have fun with it.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Susan,

I’m really sorry to read this and I understand why you feel frustrated after waiting this long without receiving your order or getting the responses you expected.

During the holiday period we experienced a much higher number of orders than expected, which caused delays in both dispatch and replies.

If you’re willing, please reach out to us again with your order details so we can check what’s happening and work on getting this sorted out for you.

We truly apologize for the frustration this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月2日

Hi Bill,

Thank you for sharing your experience. We’re glad to hear that your game arrived and that you’re enjoying it.

It’s great to know you’re having fun with the challenges and strategy.

Thank you again for your support.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月3日

Hi Greg,

I’m really sorry to read about your experience.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, tracking details were also delayed, which added to the confusion around delivery.

We’re glad to hear the order did arrive in the end, but we understand that the overall experience left you disappointed and wasn’t what you expected.

If there’s anything further you’d like help with, you’re always welcome to reach out to us.

We truly appreciate your feedback and are sorry for the frustration this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月3日

Hi Chris,

I’m really sorry to read about your experience.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. This is not the experience we want for our customers, especially when it comes to cancellations and returns.

We’re also sorry to hear that you did not receive a response to your return requests, as that’s not how things should be handled.

If you’re open to it, please reach out to us again with your order details and we will do our best to help you move forward with this.

We truly apologize for the frustration this has caused.

Kind regards,
MagnetChess

MagnetChess からの回答

2026年4月3日

Hi Kelly,

I’m really sorry to read about your experience and understand why you feel upset after everything you’ve gone through.

During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. We are a small family business, and while we always do our best, this period put a lot of pressure on our operations.

In some cases, this also meant that shipping updates were sent later than expected, which added to the frustration.

If you’re open to it, please reach out to us again with your order details so we can go through this with you and see how we can help move things forward.

We truly apologize for the inconvenience and appreciate you taking the time to share your feedback.

Kind regards,
MagnetChess