Kevin provided excellent customer service and helped me get the part I needed. Been pleased with these boards' performance over the years especially the longer range batteries. They are well made and... もっと見る
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Produit au top , service client au top aussi , super réactif , des qu'on a une question même assez technique on a une réponse en moin de 24h bref je recommande a 100%
One of the worst online shopping experiences I've had. I bought directly from the official website expecting better service and protection. Instead, I ended up fighting just to return a bra... もっと見る
They're boards are worth every cent, the customer service is beyond helpful, they have helped me with every issue I've had and been more than great about everything, I recommend any one looking for a... もっと見る
企業情報
当該企業による記述
Maxfind has developed the best long range electric skateboard with highest performance. Use the best materials and the latest innovations for fun and convenience.
連絡先
Room 401, Building T1, Silicon Valley Compound, Qingquan Road, 518000, Shenzhen, 中国
- (910) 710-5902
- service@maxfind.com
- maxfind.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 11%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Attention arnaque
Skate commander le 26 juin et toujours pas reçu le 30 juillet.
Service trompeur.
Arnaque

Maxfind からの回答
Great customer service
Great customer service! I bought a board from them but I found a cheaper brand so I asked for a refund the next day and they were okay about it! I'll for sure get my second board with them just because of how great the customer service is!
I appreciate the customer service
I appreciate the customer service, they answered all my questions quickly. My order arrived without any issues.
4/5! Great service!
The time zone difference causing replies to be delayed is my only issue. The maxfind rep (dawn) replied to my initial email a day later and offered a discount on a battery, which they believed to be the issue. Upon providing them proof that I had in fact just purchased a new battery 2 months ago, they just provided the new battery! Hopefully I don't need customer support again but I know they're there if I do!
Very good skateboard
Very good skateboard with easy handling for a first experience, also very good customer service. I recommend
A skateboard of high quality
A skateboard of high quality, very nice finish, at a unique price, which you will never see elsewhere, fast communication, always present for good advice …
I thank the team of MaxFind
Quick response time
The response time was very quick, my helper was Kevin and he was very understanding. They also sent a new battery for free like they promised. The battery arrived quickly.
Amazing FF BELT board
Amazing FF BELT board, never ever used a board or skate in my life and this is amazing as a first and long term board. Had some issues with the ESC after ~2 months of use, but hats off to the support team especially Kevin, he helped me out on replacing the parts and also quick response time. The Cloudwheels are worth every penny.
Great support if you have any questions…
Great support if you have any questions you get help right away. I talked to Kevin he's getting 5 stars from me 👍
Unbeatable Build and Thrilling Ride!
Really can't fault this FF AT board with such a quality build at a great price. It's reliable and just works. But I try to start moving uphill while off-road it will have some difficulty. However, this can be prevented by starting on a flat gradient then turning into the hill to travel up. Riding this board off-road felt like surfing through a field with trees flying past, there's nothing else really like this. It really excels on sealed surfaces and is built for curving. Never owned any kind of board, purchased this one. Now I'm hooked.
The Maxfind brand has excellent…
The Maxfind brand has excellent customer service. I ordered a MAX2 PRO dual drive, unfortunately it was out of stock in Europe and so customer service changed my order to a higher model MAX2 PRO X for free.
This is something that is not common and I am glad I chose Maxfind.
Prompt Response, thanks Kevin…
I contacted Maxfind to get the status on my order and the tracking number. Kevin responded quickly and provided me with all the information I needed.
The worst experience ever..
The worst experience ever... It all started with the website where choosing an option changes the price but th options of the better board stays visible. After trying to cancel the order via email one minute after the order, nothing happened anf the goods are shipped a few days later. I tried to investigate and got responses that it will happen in a few days even the goods are on their way to me. But after i sent them back also no refund happened. Only after 2 weeks of daily writing and writing that i will give a bad review a refund happened. In the end happily i got my money back. And after waiting nearyly 2 months for my money i should delete the review because i got my money back... Thanks for that but it was a fault from you and not from me, and this is my statement and my review with your company.

Maxfind からの回答
Had a nice chat with Maxfind Kevin
Had a nice chat with Maxfind Kevin, went over all of my questions and requests really quickly and resolved all of my queries. Thanks again
The worst support and experience you can get
Never again maxfind. The guys from maxfind sent my order more than six months later. The support was already lousy during this time. Ever since I demonstrably returned the order and the package was sent back to the warehouse, the support has been very poor. They don't want to refund my money. I have been asking for months about the current status. I am always put off again. No help from them for months.

Maxfind からの回答
Exceptional Customer Service Experience with Maxfind
I recently encountered an issue with my Maxfind FF AT electric skateboard and contacted their customer service team. Their prompt response and dedication to resolving my problem exceeded my expectations. Happy with their outstanding customer service.
My FF BELT electric skateboard has…
My FF BELT electric skateboard has truly exceeded my expectations. The dual belt-drive motors provide excellent acceleration and hill-climbing ability, while the deck offers outstanding flexibility and stability, with excellent grip for sharp turns. The board's stylish design, top-notch build quality, and attention to detail are impressive.
The battery life is outstanding, and the fast-swap battery design is perfect for long commutes or weekend adventures, while the regenerative braking system enhances battery life. The intuitive remote control allows for easy speed and braking adjustments. Overall, the FF BELT board is a fantastic choice for anyone looking for a reliable and enjoyable mode of transportation.
Awesome CSR experience they went above…
Awesome CSR experience they went above and beyond to fulfill my needs these guys are just like family.
Helpful support! Recommended for hub motor all-terrain boards
Helpful support! I haven't tried their belt motor boards, but I have 2 hub motor boards (FF AT and FF Plus) and would recommend them! I have a large collection of eskate boards from many manufacturers, but these hub motor boards with solid tires are quiet, reliable, great for all around use if you can only choose 1 board.
Fine on pavement, super fun sliding around on simple dirt roads.
(for FF AT, to fully reset remote, while remote and board are on/paired you should hold down the power button on both remote and board at the same time.)
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